We stayed on the 14floor, while the room was in need of a makeover because it was a bit dated, however it was clean and comfortable.The Queen bed and pillows were great...AC worked fine and the room was quiet! Nice breakfast in the morning ....The train station is very close and you can get a number of lines out of LIC. A GREAT BIG SHOUT OUT TO WYKEEM AT THE FRONT DESK WHO WAS ALWAYS WILLING TO HELP! HE IS GREAT GUY!...we will be back!

I planned on staying at the Fairfield inn in Queens on the 23 September 2019. On my arrival I was informed that my booking could not be found despite me providing a voucher with confirmation number to the hotel service desk on my arrival. The service desk consultant then proceeded to work behind the computer trying to find my booking. He then requested my credit card indicating that I was required to pay the general breakage fee. He indicated that the money would be refunded to my credit card which was fine with. However, when I checked out on my return back home I realised on my bank statement that my credit card was debited an amount of the full stay despite the fact that my company already paid for my accommodation. I was never even provided with an invoice or receipt. I would stay far away from this hotel!

I have spent over 1250 nights in Marriott hotels over the past 11 years... lifetime platinum member (now titanium) and this has by far been the worst Marriott i have ever stayed in. Poor service, ambivalent staff, dirty smelly room which was NOT the room that i booked. I tried to work it out with the hotel directly, i even called Marriott, but still did not resolve the issues during my stay. Glad i only have one more night here. I will not be back.

Room:
- peeling wallpaper, dirty bathroom, patch in the middle of the carpet, broken outlet, broken phone, broken desk chair, no “bedroom” door in what was described as a one bedroom suite, no bathroom counter space, so nowhere to put toiletries change of clothes etc, sink won’t drain because it is not level and it cannot be used for temporary storage because it always has water in it, and things slide off the side... there is also a hydrogen sulfide (sewer gas) smell.

Lobby/breakfast area:
- no staff to clear dirty plates or wipe tables, guests who apparently couldn’t find the trash can left their plates everywhere, disgusting, plus it is a poor layout that does not accommodate all the guests staying for breakfast and makes it hard to move around.

Service:
- room was never cleaned. We were out of the room all day and no one touched it. At 5:00 pm when we were getting ready to go out for dinner someone who couldn’t speak English knocked on the door for service... we asked her to come back in 20 minutes.... she never did. When we left at 5:30 we notified the front desk that we would like the room serviced and needed extra towels. When we arrived back at the hotel at 8:30.... no towels and no service. I went back to the front desk and was told that housekeeping had gone for the day.... no apology and i had to ask again for the towels which the guy at the front desk reluctantly fetched.

- on night one we asked for extra bedding for the pull out. We ended up with two pillows and a comforter cover... no sheets or blankets


The biggest issue i had during the stay was i requested and paid for a 1 bedroom suite on a high floor, what i got was a handicap accessible room in the third floor next to the elevator.... first of all putting someone in an accessible room that doesn’t need (or want it) deprives another potential guest who does. I also don’t like a roll in shower that leaves the entire floor of the bathroom soaking wet, add this to no housekeeping service (see below), and it compounds the problem. I checked in early through the app. When i got in the room and realized it was not what i had requested. I called the front desk and was told that no other rooms were available. I called Marriott customer service and was placed on hold while the customer service rep called the hotel. I was told that they were sold out but i would receive the room that i booked the following day. When i came back from work i asked about switching rooms and was again told that they were “full” and no rooms were available. The front desk agent didn’t even look in the computer. I don’t expect good service because i am considered “an elite” customer, i expect good service because i am a paying customer. I could have stayed at other hotels in the area and likely paid a lower rate, and even a more convenient location to public transportation, but based on my experience with Marriotts various chains, i expected the exemplary customer service that i typically receive. This hotel fell far short of my expectations as a long time customer, and made me feel unvalued. The ambivalent attitude of the staff is the most troubling. $265 per night for sub par service and a crummy room is too much.

Also an ADA complaint room should not have the overhead shower / wand switch 6’ high. Easy for me to reach, but how exactly is someone in a wheelchair supposed to be able to reach it?