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S P
Plano, Texas

small and dated- horrible location

2.0 of 5 bubblesReviewed 27 Jun 2019
My family of 5 stayed one night here to be near the airport since we had to get up at 4 am to make our 7am flight. Thankfully my husband found street parking to avoid the $35 parking fee. The room was tiny and even though the hotel was built 7 years ago - the carpet , bedding , etc seemed old - there was a stain in the middle of the sheet and the red bedskirt looked very cheap. The elevated train is right outside - we had the AC fan on all night so it woulnd't bother us since we could only sleep a little. There was a sound machine in the room but we didn't use it. The bathroom looked clean and ok. We didn't get to try the free breakfast since we left so early. The surrounding area looked unsafe. I would not stay here again.
Date of stay: June 2019
Trip type: Travelled with family
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AynC8, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this review
Responded 30 Jun 2019
Dear S P,

Thank you for your feedback. We are happy that you chose our property for your lodging needs. We are saddened to learn that the interior and size of our rooms did not meet your satisfaction. We do include the sound machines in all of our rooms due to our close proximity to the nearby elevated train lines as it assist with our guests that may be light sleepers. Our goal is to always ensure that all of our guests are comfortable. We are scheduled to undergo full renovations and encourage you to return to our property to see all of the fun and exciting updates ahead. Thank you once again for your valued feedback. Have a wonderful day!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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36 - 41 of 799 reviews
Reviewed 3 June 2019

We stayed 3 nights at this hotel, may 26 - 29 and thoroughly enjoyed it.Our room was on the 15 th floor (top) and right beside the elevator. Never heard the elevator! Front desk were pleasant and helpful. Complimentary breakfast 7am - 9am was good. Fresh fruit, breads, oatmeal, cereal, hard boiled eggs, turkey sausage, bacon, scrambled eggs, toast, juices, coffee and tea and best easy waffles to make. Found the bed to be very comfy, room a good size, great water pressure. Found the wifi to be a bit spotty in our room and the toiletries were not the easist to get use. Shampoo didn't want to come out! Just a 5 minute walk to the subway.

Easy access from the airport, take bus Q7 to the subway and the N or R or Q (think those were the numbers) subway to the hotel. Fairly easy with carry on luggage but would not want to try with a large suitcase as there are stairs. Would definitely stay again.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank charl15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 May 2019

Booked this hotel after browsing through many great reviews about this place in various forums. But found the place was nowhere close to those reviews.

The hotel neighbourhood is bad, except for the fact that there is a Metro station very close by, and room is very small, with hardly any place to keep the luggage.

Breakfast area is tiny with very limited tables and you will see guests scrambling for your seat once you get up to refill your plate. I am not too sure how the hotel management thought this much of breakfast area is enough for this hotel with so many rooms.

The reception staff are not courteous, and they wouldn't listen when the guests approach them with a problem (unrelated to the hotel) and ask for their advise. They just don't care.

I would hesitate to recommend this hotel to any of my friends, as the overall experience was far from satisfactory, and I wonder how Marriott is able to put their tag in this type of hotels.

Room tip: Reviews can be deceptive :-(
Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank CeePeeEm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 May 2019

We booked for 3 nights with 2 operators 2 months in advance but 2 weeks before our stay the hotel cancelled 2 nights. The poor breakfast arranged in a small and dirty site and the size of the "double" room was not at Marriott level.

Date of stay: April 2019
Trip type: Travelled with family
Review collected in partnership with Cancelon.com
1  Thank vismarix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AynC8, Front Office Manager at Fairfield Inn & Suites New York Queens/Queensboro Bridge, responded to this reviewResponded 3 May 2019

Dear Vismarix,

Thank you for providing your valued feedback. We want to first begin by apologizing for any confusion with your reservation as we understand the purpose of you booking in advance to ensure the availability of your room. We are saddened to know that you did not enjoy our breakfast and our double bedroom did not provide adequate space for you during your time with us! We work diligently to ensure that all of our guests have an exceptional experience and sincerely apologize again for falling short of your expectations.

Our property is scheduled to undergo some new and exciting changes ahead. We encourage you to return to see us again and give us another opportunity to WOW you! Thank you once again and have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2019

Room size were sufficient for our family of 2 adults and an 11 year old child as the immediate surrounding the hotel was nothing but I can see the area will be developed into a high class residential area in the future. Distant to Queens Plaza subway took only about 5-8 min and it seemed safe to walk between hotel and subway entrance (it's called the Northern Blvd & 41 Avenue). Only to note is during breakfast peak timing, we had to bring food to our room on one occasion but during our stay, it seemed there was always sufficient food to share. Will come back and stay again at this place if I am visiting on the same budget.

Room tip: It doesn't matter as there will be lots of developments going around for the coming months but there was no noise during resting hours!
Date of stay: April 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank andy w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2019

The best service and the best rooms! Shoutout to Amanda, Mathew, and Tiffany!! You all were amazing and we enjoyed every bit of our stay. We were 15 minutes away from Manhattan and almost every attraction was a quick train ride away. We usually jumped on the E train to times square. I would highly recommend this hotel because they made our stay wonderful. Breakfast was good, and the rooms were squeaky clean and great views of the skyline. Very quiet and safe neighborhood and accessible to the city within minutes. Also very affordable. Great for family or couples. Highly recommend this hotel!

Room tip: 15th floor is the top and the best floor with great views. Personally loved 1502!
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank sharonhtown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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