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Jamie
London, United Kingdom

Nice hotel! Horrible area

3.0 of 5 bubblesReviewed 27 Sept 2024via mobile
Let’s get this out the way now
The location is horrible there is no hiding from that
Sorry guys
it’s in the rough part of the hood next to the queens bridge projects
I’m 6 foot 1 17 stone & can handle myself
But no chance was I leaving the hotel near dark
Didn’t even venture into any of the shops close by!
Strange how such a nice hotel is here!

The hotel itself self is nice & staff very friendly. Well most of them

Rooms was spacious & everything you wanted
Really nice & comfortable
Shower great as are the bath rooms

I stayed for a week for business & felt at home once inside hotel

If it wasn’t where it was I’d stay again
But for that reason wouldn’t return

The subway is less then a 5 minute walk away & it’s rough

Only gave it a 3 star as hotel is nice & staff friendly
Otherwise it would be a 1

Breakfast was basic but done the job

Take care all the best
Date of stay: September 2024
Room Tip: Get a high floor room
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Wingate by Wyndham Long Island City, responded to this review
Responded 2 weeks ago
Dear LovelsLove1,
Thank you for taking the time to share your thoughts about your recent stay with us. We’re glad to hear that you found our hotel to be nice and comfortable, and that our staff made a positive impression on you. We genuinely appreciate your honest feedback regarding the location. We understand that it can be a concern for some of our guests, and we’re actively working to enhance the overall experience in the area. We’re pleased that you enjoyed the spacious rooms and the amenities we offer. Your comments about breakfast and the staff will be shared with the team, as they strive to provide the best possible service. We hope you’ll reconsider and give us another chance in the future. Thank you once again for your insights, and we wish you all the best.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews nice light front desk housing project plastic cutlery boiled eggs ironing board hotel is located new york spacious room checking in excellent stay subway station free breakfast great place to stay enjoyed our stay midtown manhattan yogurt
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7 - 12 of 171 reviews
Reviewed 15 September 2024

Biggest room I e ever had in New York. Soft bed and fluffy pillows. Checked in online and had to pick up key at front desk. Business center area. Quick elevator. Convenient to subway which is about a five minute walk. Wendy’s and pizza are just down the block. Sketchy housing project across street.

Room tip: Cops posted at corner each night was a plus.
Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 1892Traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 2 weeks ago

Dear 1892Traveler,
Thank you for sharing your feedback! We're delighted to hear that you enjoyed the spacious room and found the bed and pillows to your liking. It’s great that our online check-in made your arrival smoother and that you found the business center and quick elevator convenient. We appreciate your comments about the nearby subway and dining options as well. We strive to create a welcoming environment, and we’re always here to assist with any concerns. We hope to welcome you back on your next trip to New York!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024

Great view and wonderful and clean rooms, it’s a good place to stay when you are in a business trip. The ubication is a little confused for the hood because the hotel is great. The staff is always there for you with a good service recommended 100%

Date of stay: September 2024
Trip type: Travelled on business
Thank Pepe M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle B, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 23 September 2024

Dear pepemZ9647AD,
Thank you for your wonderful review! We're so glad to hear that you enjoyed the great view and clean rooms during your business trip. We appreciate your kind words about our staff and their commitment to providing excellent service. We understand that the location can be a bit confusing, but we’re delighted that our hotel met your needs. Thank you for recommending us, and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2024

Decent hotel but in an unsafe neighborhood. Hotel did not take any security measures to make us feel safe. Homeless people were walking in to use the bathroom in the lobby and anyone can use the elevators since no key is required. We were expecting a nice neighborhood we could explore but it was the complete opposite. When we arrived there were three people being arrested right across the street. We ordered delivery every night because we were afraid to leave the room. Pictures of this hotel are very deceiving. Pay a little extra and stay anywhere else!

Room tip: Don't stay here. Too many safety concerns.
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sam C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle B, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 23 September 2024

Dear 08143EEsamc,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the neighborhood and safety concerns. Your comments are important to us, and we take them seriously as we continually assess our security measures and guest experience. We understand that the environment outside the hotel can impact your stay, and we sincerely apologize for any discomfort you felt. Our goal is to provide a safe and enjoyable experience for all our guests. We appreciate your input and hope you might consider staying with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2024 via mobile

Hotel - services and room - was nice and spacious. Interiors felt new/renovated.

However, parking is a bit of a pain. Extremely limited spots on the hotel premise itself. Costs 30$/night. Street parking is available but neighborhood streets seem quite dicey/concerning to park.

One good thing is that, at nights, police officers patrol the surroundings to keep you feel safe.

That said, better to venture out while there is daylight in the neighborhood.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank anirudhj09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zia U, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 23 September 2024

Dear anirudhj09,
Thank you for your review! We’re glad to hear you enjoyed our spacious and well-maintained rooms. We appreciate your feedback about the parking situation; we understand it can be a challenge and are constantly looking for ways to improve. It’s good to know that you felt safer with the police patrols in the area, and we recommend always exercising caution while exploring. Your insights are valuable, and we hope to welcome you back for another stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2024

I would like to bring to your attention a safety concern regarding the area in front of your hotel premises and the side road, particularly during nighttime.
Recently, I was your guest and notice that a significant number of homeless individuals and gatherings of people are congregating in these areas, which has been making it uncomfortable and unsafe for pedestrians, especially in the evenings. This situation has raised concerns among guests about their safety while walking to and from the hotel.
As a responsible establishment, you take the safety and well-being of your guests and employees very seriously. It is imperative that action is taken to address this issue and ensure a safe environment for everyone in and around your hotel premises.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mkhan299021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zia U, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 23 September 2024

Dear mkhan299021,
Thank you for bringing your safety concerns to our attention. We truly appreciate your feedback and take these matters very seriously. We understand how important a safe environment is for our guests, and we are actively looking into ways to enhance safety in the surrounding area, especially during nighttime. Your comments regarding the situation outside the hotel are valuable, and we will address them with the appropriate authorities. We want all our guests to feel comfortable and secure during their stay. Thank you again for your insights, and we hope to welcome you back under better circumstances in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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