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Ellie Rae
Vancouver, Canada

Safety concern for solo travel

3.0 of 5 bubblesReviewed 1 Mar 2023
If you're visiting Manhattan, this hotel is a good choice for non-solo budget travellers who don't mind taking the subway into the city. It is conveniently located next to the subway station (about a 12-min walk), which can bring you straight to Radio City Hall. The wait time for the subway is longer than the subway lines in Manhattan, around 15 min.

The major flag with this hotel is safety. I would not recommend this hotel for families with young children or female solo travellers. As a female solo traveller myself, I felt vulnerable on the walk between the hotel to the subway station even in daylight. For context, the hotel is located right next to the biggest housing project in USA, the Queensbridge Housing Projects (search vlog for walkthrough of space).

To get to the subway, G Maps instructs you to cut through the housing courtyard, but it's best to stick to the streets (40th avenue, then 21st avenue) to avoid the people loitering outside the buildings. The hotel doors do lock in the evening, and you'll need to tap your card to enter.

Other than the neighbourhood, the hotel was great for its price. Inside, the lobby was clean and maintained well, with a dining area for complimentary breakfast, as well as small tables for working/leisure. Tap water was offered throughout the day, as was hot water, but it had an unpleasant coffee taste.

The hotel room was big, and is most likely way larger than the ones in Manhattan. Decor and furnishing were nice, and the shower pressure was terrific. The fridge came in handy for stops at Trader Joe's (about 20 m away by subway). Hair dryer worked well. Rooms were mostly quiet, except you can hear a party if it's happening next door. It's a good idea to bring earplugs when staying in New York. Up on a higher floor, the noise level outside is muffled, but you can still catch sounds of sirens or rough yelling on the streets in the night.

A note about housekeeping: they don't clean your rooms until the 3rd day. However, you can ask the front desk for additional shampoo, soaps, conditioner, lotion (no toothbrush/toothpaste or combs). There were also minor signs of dirtiness when I checked in, notably an untouched sticky spot in between the desk and the fridge. They cleaned well generally (sheets, covers, bathroom, showers), but the in-between bits where guests can't reach weren't done very thoroughly.

My card stopped working 2 times throughout the trip. The first time, a housekeeper was in the hall and opened the door for me—without checking my credentials or card. That was a major flag in terms of safety. The second time, the front counter helped me reset my card. A second major flag in terms of safety: they didn't check my ID or confirm whether I was staying in the actual room. They simply reset the card after I reported my room number.

Complimentary breakfast was decent, but recommend getting there as early as it starts to avoid the crowd. There's a good mix of bread, bagels, yoghurt, fruit, tomato and cucumber slices, hardboiled eggs, sausages, cereal, and juices. Coffee and tea selection was limited. The selection does not change day to day.

This hotel is a good option for those who don't mind commuting and have a smaller budget. However, if safety is a number one priority for you, it may be better to consider different hotels in Long Island City, such as around Gantry Plaza.
Date of stay: February 2023
4.0 of 5 bubblesService
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Reviewed 21 February 2023 via mobile

Worst breakfast experience ever : Came at 8:15 and there was no Space to sit or even stand, returned at 8:30 and there where no eggs, saussage or breads, returned at 8:55 and there was nothing. Talked and explained to the Staff and they didnt care saying it was 9 a.m. ……. Wow what a bad Service

Room tip: If you want breakfast stay somewhere else
Date of stay: February 2023
Trip type: Travelled with family
Thank Navigate15863545010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle B, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 1 March 2023

Hello,
My apologies for your bad experience with breakfast but these pictures are not of Wingate's breakfast. You must have us confused with another Wyndham hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2023

While not located in Manhattan, this hotel is very conveniently located on the F subway line.
Rooms are clean, staff is overall friendly.
Breakfast is definitely the weak point of the stay: almost no fresh food, only industrial unpacked.
Limited noise insulation from the corridors: you can hear all conversations of guests returning to their rooms.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tlapuj163979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2023

Amazingly comfortable beds. Very quiet. Delicious breakfast. Staff is friendly and helpful. Not too difficult to access Manhattan. Great restaurants with short walk. Nice to have coffee and tea / ice water available in lobby 24/7.

Date of stay: January 2023
1  Thank marianne s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle B, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 17 January 2023

We appreciate you taking the time to write a review! We're glad you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2023

I have never, ever stayed somewhere that remembers my name. Bella is one of the warmest people I know. She is the face of this hotel. I was also greeted by multiple team members asking how my stay was. Everyone was truly caring and waited for my answer, ready to fix anything or just lightly chat about me moving my Son to NYC.
The area seems sketchy but everyone keeps to themselves. Close to subway and fairly quiet compared to other areas.
The room was very clean and fresh. Beds could use warmer blankets.
We found street parking for our car. You really do not need a car here!

Room tip: Ask for an extra blanket
Date of stay: January 2023
    • Value
    • Location
    • Service
Thank ShyTown1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle B, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 17 January 2023

Thank you for your kind words! We're delighted you enjoyed your stay with us. It was a pleasure to have you stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2023

So, is the hotel as great as so many reviews have indicated? Definitely. The staff is well trained and friendly. The included continental breakfast buffet makes the hotel an even better value. Our room was clean and well appointed with a view of Long Island City. So why am I not giving it an excellent rating? Well, as they say, it’s complicated. In my opinion the neighborhood is not more dangerous than a lot of other areas of the city, but it is not midtown Manhattan with lots of people around late at night. My friend and I are both seniors, but we managed to go with the flow. Still, the neighborhood will not work for everyone, but the hotel’s value and staff’s professionalism are there to offset any uncomfortable feelings about the area.

Date of stay: December 2022
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Frank D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michelle B, Owner at Wingate by Wyndham Long Island City, responded to this reviewResponded 17 January 2023

Thank you, Frank. We appreciate you taking your time to write a review!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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