I think we have now figured out our "go to" place in Long Island City. Nice new building helps, but it as the staff that will make us come back. Wow....they care and take pride in their work. Nice to see again.
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Pierre M
Odenton, MarylandBest Hotel Brand
Reviewed 24 May 2021
The Hotel is centrally located between the Statue of Liberty and the Shopping on 5th Avenue. 15 minutes to the Times square and to the One World Center, We highly recommend this hotel. the rooms were very clean, front desk staff was very nice, courteous, and accommodating. they treated us like family. The hotel is kid friendly. My kids loved it, they want to back again.
Date of stay: May 2021Value
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Location
Cleanliness
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Sleep Quality
Review collected in partnership with Hyatt Hotels
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Reviews (584)
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All reviews front desk great property excellent place to stay family vacation great stay convenient location rooms are big limited parking complimentary breakfast new york quick access court square would stay here again yogurt subway stop clean hotel sofa bed
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189 - 194 of 584 reviews
BJCKMD
Miami, Florida
3725
Date of stay: May 2021
Review collected in partnership with Hyatt Hotels
Ask BJCKMD about Hyatt Place Long Island City/New York City
1 Thank BJCKMD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jewfen
Costa Mesa, California
64
I'll try to make this short. Never offered water which is one of my benefits. 911 wreaked of marijuana. 504 had an ac unit that barely worked, the tv would turn on but not off, and the toilet seat wouldn't stay up. In 909 the bath towel had a long dark hair on it. The guest across from 504 was smoking a massive amount of marijuana at 4 in the morning. So much that I thought there was a fire in the hotel when I woke up. The overnight staff didn't feel like that was enough to kick out a guest so they just let them stay. Instead they thought it would be easier to inconvenience me and have me move rooms in the middle of the night. I don't have a problem with anyone smoking marijuana but this was so much that it felt like I was laying in a cloud of smoke. I have a drug test coming up for my dream job and if I miss out on it because of this I don't know what I will do. Housekeeping, front desk, and management failed on all fronts.
Date of stay: May 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Roman Mavashev, Owner at Hyatt Place Long Island City/New York City, responded to this reviewResponded 25 June 2021
Dear Jewfen,
Thank you for taking the time to share your valuable feedback and your loyalty to Hyatt. I sincerely apologize for such discontents and we take every concern with the highest priority because we understand how you feel about having to deal with these situations, instead of spending time enjoying your stay. The experience you described is not characteristic of the level of service our associates strive to provide. I have shared your review with my team and immediate measures have been taken prevent such issues from occurring in the future. We strive to create each stay as memorable and unique and hope that you can give us another opportunity to make every effort to provide the one of a kind experience that you deserve and expect from us. I remain at your complete disposal and promise to bring our services to the level where your stay with us truly remarkable. It would be an honor for us to make everything right by you as we can and regain your loyalty in our Hyatt Place Long Island City.
Always at your Service,
Roman Mavashev
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stephen M
2
If you have a car don't stay here, almost no parking and what little parking is available is extremely tight. There are a few off site parking garages but you will pay between $30-$40 per night and that also is limited.
Date of stay: May 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ben r
Los Angeles, California
22
It is the best location, close to all subways with Manhattan just minutes away. The hotel is convenient to restaurants and food. Very quiet and safe. I have made it my go to hotel when I visit NYC. Why pay more for less?
Date of stay: May 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AVI8TOR786
Frankfurt, Germany
2
The hotel is conveniently located, with plenty of nearby shopping/dining options, and the staff were top-notch, which is not necessarily a given in NYC, even in the hospitality sector. Aside from being friendly, courteous and helpful, I was very impressed with the mindfulness of the hotel staff in terms of adhering to CDC guidelines, and taking precautions to protect guests, and their fellow colleagues, during the current, ongoing pandemic.
Date of stay: April 2021
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.