Dear Guest
Thank you for staying with us and sharing your comments with the TripAdvisor community. I am so sorry we failed to meet your expectations for service and accommodations at our property. Rest assured we take your comments very seriously and will see to it that those concerns are addressed. Please know that this is not of the norm, and it seems we dropped the ball somewhere. Again, thank you for your comments as we use them as a tool to better improve our hotel. We hope you will return to see us the next time you are in the city so we may better demonstrate the quality hotel stay you expect and deserve.
Sincerely,
General Manager