Stayed for 2 nights whilst on business. Very much a budget hotel and in need of some TLC. Room and bathroom looked tired, mould in the shower but bed was comfy! Noisy location from the unceasing traffic, metro passing above and beside the hotel and nightly road works digging up the road. Given a choice I'd rather not stay again
Dear Guest
Please accept our sincerest apologies for your experience at our hotel. It is extremely disheartening and disappointing that we did not exceed your expectations. Your feedback has been shared with the appropriate department managers and we will certainly improve our product and service. We hope you will provide us with that opportunity in the future. Thanks, management
We enjoyed our recent 4 night stay here.
Check in was fast and friendly, and we appreciated the clerk’s recommendation to be able to pick up snacks and drinks for the mini fridge at the 7-11 next door.
The room was small, but comfortable, and although we didn’t have a microwave in the room, there was one available for use in the breakfast area. Speaking of breakfast, the morning service was good each day, with a selection of eggs, sausage, pastries, cereal, and fruit.
The location was very convenient to two different train stops, with the 7 train being a three minute walk and the E,M, and R lines an easy 7 minute walk. We usually walked to the E,M, and R because there was less need for crossing traffic. There was a lot of noise at night from the trains and car horns, but I’m sure that is part of being in the city.
All in all, we felt the hotel was a good value, convenient, and loved that it only took 20-30 minutes to get to Times Square. We would stay again.
Dear Guest
Thank you for staying with us . On behalf of our team we would like to apologize for not meeting your expectation. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
General Manager
Needed a place close to LaGuardia airport for a 24 hour stay. Got a room with a king sized bed and breakfast on Expedia for $187 with tax. Free parking on premises is very limited - I think I counted a total of 10 spots - but we arrived at 3 pm on a Friday and got one. The bed was comfy, everything was clean, and the shower pressure/temperature were fine. Slightly annoying that the bathroom door wouldn't stay open. Check in and out were easy. Room had a fridge and flatscreen TV, neither of which we used. Only about a 4 minute walk to the 7 line of the subway into midtown Manhattan. Would stay here again under similar circumstances.
Dear Guest
We would like to thank you for taking the time to write a review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
Sincerely,
General Manager
Long Island City is so close to Manhattan, it's worth it to stay here to save money. Area is little gritty looking but is perfectly safe. Plenty of car/pedestrian traffic up to 9:00 pm on a weekday. I never felt unsafe walking back to the hotel at night. There is a 7-11 next door. It's a 5 min walk to the 33rd St station on the 7 train, and it's 5 stops to Grand Central.
The rooms are clean, but the furniture/fixtures are beat up. Toilet handle was loose (missing the retaining nut). The switch on one of the wall lamps was loose (again, missing a retaining nut). Guests really bang things up. Still, these little things should be fixed. My wardrobe closet had the door removed. Probably broken by a guest. The fridge in the room is big, which is nice, so you can store larger bottles of water/soda standing up.
The toilet in the bathroom is extremely low flow. I swear, it seems like it doesn't flush more than a quart of water. But it works, much to my surprise.
The continental breakfast is basic, but it's pretty decent way to start your day--eggs, sausage, juice, coffee, bread/rolls, cereal, yogurt.
Dear Guest
I am so sorry that the cleanliness of your room was not up to our standards. There is no excuse, simply a failure on our part to properly inspect the room. I can assure you that we will use your feedback as a training tool and this will be corrected immediately
Sincerely,
General Manager
Stayed here Bc most hotels booked during fashion week. Inconvenient location (have stayed elsewhere in LIC without any difficulty getting a cab/Lyft or food nearby). Staff is the only highlight as everyone I encountered was kind and helpful. The hotel is poorly maintained. I got stuck with a smoking room and was appalled by the condition of the room (see photos). The bed was comfy but everything in the room had this patina of misery and the stench of old cigarettes and desperation. There were people in and out of my floor, the emergency exit door was propped open at all hours, and I’m pretty sure the room’s door couldn’t withstand a swift kick. The continental breakfast was inadequate (would only trust the raisin toast) and the eating area was filled with boxes and didn’t look clean. This place needs a overhaul; it doesn’t live up to the usual Wyndham experience.
Dear Guest
We thank you for sharing your review with us. We would like to apologize for not meeting you expectations. As a team we consistently strive in providing our guests the best in comfort and cleanliness. We dearly regret to learn that this was not your impression. We will surely take your feedback into consideration. We want to ensure the comfort of our guests.
Sincerely,
General Manager
