Dear Guest
Hello, Thank you for taking your time to write a review about our hotel. We really apologize for any inconvenience you had during your stay. We would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We will look into each issue that you have noted. And, we will pay closer attention to this particular situation to resolve it. We hope to see you again at the hotel as we are improving our service and standards every day. Please excuse us this time as we were lacking in attention and I promise we will take better care of our guests here on now. Thank you again for your comments.