Great staff and a reasonable choice if you need to stay at the airport. The lobby is lovely and I enjoyed the restaurant. The rooms received a facelift; not a true renovation but they are clean and serviceable. Some people indicated that there are businesses close by. I think they meant by car. There is nothing within walking distance.
Thanks for the positive review, Laura. We really appreciate the feedback, and we hope to see you again.
The good, bad & ugly. The good- hotel is clean and very pretty. Nicely furnished. Rooms are very nice. Conveniently located.
The bad- bar menu is outdated as bartender mentioned half the items on the menu are not available. Air conditioning in our room was loud and not very strong. Housekeeping never came to clean our room even though we personally requested it.
The ugly- Unfortunately there was a power outage at 4am. No power generator to keep the place powered. Hallways were pitch black. Smoke alarms were beeping. No air conditioning so we were miserable. Power in our room came back on around 6am. That’s bad, but not the ugly. I called to see if customers were being accommodated in any way…a free drink at the bar maybe, or later check out even. Who knows? Why not inquire, right? I was connected to a manager, initials “C.B” who told me “take up the issue with National Grid” as this was a county power outage. I then asked can you tell me who at Hilton I can contact so they are aware in the event of a pattern. Manager told me he didn’t have time to “argue” with me and hung up on me. I was stunned. I never once raised my voice or alluded to the fact that I would file a complaint against the hotel. I honestly thought I could help the hotel in the event others complained. Thought I could corroborate on the hotel’s side and yet I was hung up on. A few minutes later someone claiming to be the owner said he witnessed everything and there’s nothing the hotel could do. I couldn’t even get a word out as I was continuously interrupted. I told the “owner” that I didn’t believe he was the owner and I didn’t feel comfortable speaking with him.
The power outage issue is completely understandable, but the way I was spoken to and hung up on by a “manager” was undeniably wrong.
Terrible experience. I do not recommend this hotel. Clearly they have no value in customer service. Personally, I will never stay here ever again.
Sorry yendyo.
The power had only returned to the building moments before you called me, and I had several alarms still going off near me. As the power had only recently been restored, I also did not have access to my computer systems to provide you with any of the information that you were asking for. I asked if you would please allow me to call you back in 20-30 minutes, and you would not let me off the phone. I had to let you go to take care of more pressing issues at the moment. I apologize if you felt wronged, and I wish you all the best going forward.
EXcellent dinner in the restaurant. Always look forward to the food and service. Clean, cheerful, comfortable and convenient. Shuttle to the airport when you need them at the Screech of dawn. Can’t get any better !!! Will always come back !
Thanks Fredricka. We were so happy to have you, and we were glad to have been there for all of your needs. Have a lovely Fall!
Newly remolded hotel. Very nice art deco design. The rooms are clean have wood floors, no bathtubs. The room is nice and spacious. Mush larger than I anticipated. The shower is European style. The toilet is very low. Had a leg cramp every time I tried to sit down. The beds are on platforms and you trip over the corners of the bed as your walking around the beds. Plenty of restaurants, a mall with a movie theater.
We very much appreciate your feedback, and I am happy to hear that you enjoyed so many aspects of our hotel. We look forward to your next visit to the Capital District.
The staff was very professional and nice especially the restaurant staff. The food was very good as well.
The hotel was nice and the room was clean it is clear that they they are in the middle of upgrading. So it was nice.
The reason I didn’t give it a 5 star rating is that the bathroom while clean was outdated and some areas if the floor in the room had damage and the AC in the room was very loud when running. Sounded like a jet engine when it was running.
Thank you so much for sharing your recent experience at our hotel. I am so glad that everyone treated you so well and that you had a great stay. We hope to see you again soon.
