The good, bad & ugly. The good- hotel is clean and very pretty. Nicely furnished. Rooms are very nice. Conveniently located.

The bad- bar menu is outdated as bartender mentioned half the items on the menu are not available. Air conditioning in our room was loud and not very strong. Housekeeping never came to clean our room even though we personally requested it.

The ugly- Unfortunately there was a power outage at 4am. No power generator to keep the place powered. Hallways were pitch black. Smoke alarms were beeping. No air conditioning so we were miserable. Power in our room came back on around 6am. That’s bad, but not the ugly. I called to see if customers were being accommodated in any way…a free drink at the bar maybe, or later check out even. Who knows? Why not inquire, right? I was connected to a manager, initials “C.B” who told me “take up the issue with National Grid” as this was a county power outage. I then asked can you tell me who at Hilton I can contact so they are aware in the event of a pattern. Manager told me he didn’t have time to “argue” with me and hung up on me. I was stunned. I never once raised my voice or alluded to the fact that I would file a complaint against the hotel. I honestly thought I could help the hotel in the event others complained. Thought I could corroborate on the hotel’s side and yet I was hung up on. A few minutes later someone claiming to be the owner said he witnessed everything and there’s nothing the hotel could do. I couldn’t even get a word out as I was continuously interrupted. I told the “owner” that I didn’t believe he was the owner and I didn’t feel comfortable speaking with him.

The power outage issue is completely understandable, but the way I was spoken to and hung up on by a “manager” was undeniably wrong.

Terrible experience. I do not recommend this hotel. Clearly they have no value in customer service. Personally, I will never stay here ever again.

EXcellent dinner in the restaurant. Always look forward to the food and service. Clean, cheerful, comfortable and convenient. Shuttle to the airport when you need them at the Screech of dawn. Can’t get any better !!! Will always come back !

Newly remolded hotel. Very nice art deco design. The rooms are clean have wood floors, no bathtubs. The room is nice and spacious. Mush larger than I anticipated. The shower is European style. The toilet is very low. Had a leg cramp every time I tried to sit down. The beds are on platforms and you trip over the corners of the bed as your walking around the beds. Plenty of restaurants, a mall with a movie theater.