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Reviewed 17 May 2018

POSITIVES: Room was large and the view of the mountains was nice

NEGATIVES: Poor service at restaurant and spa. Not the best location in relation to town. Room smelled musty and like insect repellent. Mattress was to soft and old. Deadbolt to room would not work. Door of mini fridge would not close. No elevator. Minimal choices at breakfast.

Stayed: May 2018, travelled as a couple
1  Thank WonderfulWorldItIs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2018

We got there late in the afternoon for an overnight stay in Cilaos, the first impression of the hotels reception / pool area was pretty decent, a bit plushy but stylish. Check-in went smooth and was possible in enlgish but that was about it. No help was offered with the luggage, which you might expect from a so called 4-star house with the room beeing in the adjacent building to the reception on the 1st floor without an elevator. The room itself is in dire need of a renovation, felt dampish. The furniture is just old, the minibar to noisy to let it plugged in over night. The bathroom is functional but also very dated. My personal favourite was the bed with the worn and saggy v-shaped mattress were you kept rolling towards the middle. We got to the restaurant at about 7.30 pm for some lunch with maybe 3-4 tables beeing already occupied. The waitress decided to seat us direcetly next to the exit / extrance of the kitchen for whatever reason. Communication was only possible in french, after asking for an english menu we got a loose sheet of paper with some of the available food translated into english. The food itself was okay, but for that pricetag one would expect a bit more. After dinner we decided to visit the hotel bar in the reception area just to find the place all dark, desserted and closed up for the night at around 8.45 pm. And finally the breakfast - very basic, nothing fancy you might want to expect from a 4 star hotel. Definitively can't recommend this place

  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank TobiF88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

Lovely Hotel with decent size rooms, bathrooms and refrigerator. Drive there took forever, with stop and go in a few places - if you have patience and are on holiday - you can enjoy the scenery and make a picnic out of it! The restaurant was closed on our evening there, the pool was not up to heat and the Internet was coming and going - but if you see where this little town is situated, it's all understandable. Cilaos is a beautiful little town to visit and we would recommend the Hotel and the little village to everyone.

Stayed: February 2018, travelled as a couple
Thank hannelieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guy T, Responsable relations clients at Hotel Le Cilaos, responded to this reviewResponded 7 April 2018

Thank you for your stay in Cilaos and your comments.

Ous politic is always to satisfy the guest, for that we'll do the necessary to be better (wiFi - restaurant)

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017

The setting of this hotel is perfect, you can walk where ever you want to be, the town itself, the hiking trails, restaurants, etc We stayed in a beautiful room on the top floor with the most amazing views of the mountains. Good service, good food and good beds!
Enjoyed every moment!!

Room Tip: Top floor centre with view onto mountains
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank WCL_RC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 August 2017 via mobile

BEWARE!

We paid in full through a booking site and settled the bill on checkout which was only breakfast for 2 people. A few days later £146 had been charged to my credit card.
When I emailed the hotel to ask why I was completely ignored.
When I tried Facebook, completely ignored.
When I tried the website contact form, completely ignored.
This was over a month ago and no one has replied explaining the random charge.
The language barrier cannot be excused as we have sent the same in French.

We have escalated this with agoda and are still waiting for a response.

BEWARE!!

Stayed: July 2017, travelled as a couple
Thank BigAlandKM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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