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All reviews courtyard by marriott jfk airport federal circle the shuttle driver an early flight new york next morning front desk staff the hotel is clean one night stay international flight short stay late check every half hour an overnight stay coffee maker free shuttle
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Reviewed 16 October 2018 via mobile

Ms.North is a great manager,she didn't even say she was. she from the start was very personable and knowledgeable about the area. She went out of her way to help me recover a lettef that i needed and her customer service was great.

Date of stay: October 2018
Trip type: Travelled with family
Thank Fritz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard New York JFK Airport, responded to this reviewResponded 16 October 2018

Dear Fritz M,

We appreciate the outstanding review! We are delighted to know you had an enjoyable stay. Thanks so much for acknowledging the excellent service you received from one of our associates. I’ll be sure to share your compliments with her. Thanks again from all of us at Courtyard New York JFK Airport, and we hope to see you soon.

Best Regards,
Charles Weed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2018

We chose to stay here based on its very close location to JFK as we had a morning international flight the next day. It was clean, the staff was very nice, our room was comfortable, and the shuttle ride to the airport was quick. Our only complaints were that the dinner options at the lobby restaurant were very limited, so we went elsewhere; there was no free breakfast, only expensive offerings that would take a while to prepare, so we waited for the airport lounge to eat; and the shuttle ride was pretty jerky, so we had to hang on tight. Overall, though, it was perfectly satisfactory.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank BrynMawrBK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard New York JFK Airport, responded to this reviewResponded 13 October 2018

Dear BrynMawrBK,

Thank you for being our guest at Courtyard New York JFK Airport. We are glad you liked most aspects of our hotel and were especially pleased with our perfect location. However, we are sorry for not meeting some of your expectations. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the pleasure of hosting you again soon.

Best Regards,
Charles Weed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018 via mobile

Although the hotel has all the basics covered, the staff goes above and beyond to make you feel welcome and take care of your every need. A big shout out to George and the other shuttle drivers for their timeliness, kindness, and personable manner!

Date of stay: October 2018
Thank jillmsharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard New York JFK Airport, responded to this reviewResponded 13 October 2018

Dear jillmsharp,

Thank you for choosing Courtyard New York JFK Airport. We are glad you liked the friendly service provided by our associates and had a pleasant stay. We will definitely share your compliments with George. Thank you again, and we look forward to welcoming you back soon.

Best Regards,
Charles Weed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018 via mobile

George Dallas provides efficient shuttle service. Fantastic airport hotel. I was impressed not only by George but also the attentiveness of other staff, cleanliness of the hotel, very close to JFK airport (<10 mins)

Date of stay: October 2018
Trip type: Travelled on business
Thank 792markz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard New York JFK Airport, responded to this reviewResponded 13 October 2018

Dear Mark Z,

Thanks for reviewing your stay at Courtyard New York JFK Airport. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. Please be assured we will share your compliments with George as well as our entire team. We hope to welcome you back soon.

Best Regards,
Charles Weed
General Manager

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Reviewed 11 October 2018 via mobile

We stayed one night before departing from JFK. Shuttle to airport a perfect solution for getting there on time. Hotel was nice enough, clean, more than adequate. We did not eat at the hotel so i cannot comment on that. But overall, I'd go back.

Date of stay: October 2018
Trip type: Travelled with family
Thank JoeandSue2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, General Manager at Courtyard New York JFK Airport, responded to this reviewResponded 11 October 2018

Dear JoeandSue2018,

Thank you for being our guest at Courtyard New York JFK Airport. We are glad you enjoyed our airport shuttle service and had an overall great stay. Thanks for your feedback, and we look forward to welcoming you back soon.

Best Regards,
Charles Weed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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