My wife and I stopped in here based on the recommendation of a guest at my winery in Niagara. The winery is in a very impressive building with a view of the surrounding area. Entering the tasting room, we were greeted by an employee who was serving the only other guests, an elderly couple. The server, Jackie, brought us a menu and explained the tasting fee for a set number of wines. Selections are made by marking you choices down on the menu. I'm not a fan of this format as it's highly impersonal and regimented, but many wineries in the Finger Lakes seem to do this. We made our selections and Jackie came over to pour the first wine, giving us some quick tasting notes, before going back to the other couple, with whom she was engrossed in conversation. We finished the sample and waited for Jackie to return, which she eventually did, repeating the same process; wine was poured, rote tasting notes repeated, before heading back to her preferred customers. My wife and I both work at wineries in Canada and we had questions that we weren't able to communicate because Jackie was utterly disinterested in engaging with us. It was to the point where my wife had to shout and interrupt her mid-sentence while she was talking to the other guests when she had a question about barrel contact for one of the wines. Jackie didn't know the answer and pulled out a binder from under the bar, said "nope, no barrel aging", and went back to the other guests to resume her conversation. At this point, on our third of five samples, we had enough and walked out. This experience seems to be an aberration given that this winery generally gets very good reviews, and I don't know what was at play here. Perhaps older, more "sophisticated" customers are given preferential treatment as they're perceived to be bigger spenders. In any case, this was the second winery we visited on our first day in the region, and this experience nearly spoiled the trip for us. Fortunately, other wineries in the Finger Lakes with staff who don't alienate customers provided more positive experiences.
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