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Lynn T
Poughkeepsie, New York

Average hotel. NOT great.

3.0 of 5 bubblesReviewed 24 Nov 2024via mobile
I have stayed in A LOT of Hotels, so this is an honest review. I stayed from 11/19/24 until 11/24/24. I read the reviews prior to booking and decided to book. The price was reasonable, so that helped as well. Let me start with the room (232). It was on the highway side, so if the noise from trucks bothers, you ask for a room on the other side of the hotel. I have NEVER stayed in a hotel where you can hear people walking around in the room above you! It was very annoying, especially late at night and very early in the morning. Also, the walls, as some have said, are VERY thin! There were a bunch of women next door who were very loud! Even at almost 12 at night!! No, I did not ask for a room change (I already unpacked all of my things), nor did I call the front desk to complain. I have found that it only escalates the situation, and I wasn't in the mood to have the cops called. The beds, as some have said, were a little too soft for me, as were the pillows. As far as the hotel, the lobby was nice. They offer a free breakfast buffet. It was very disappointing and very small. I'm so glad there were Dunkin donuts, Starbucks, and a diner within a 5 min drive. Overall, it was an OK hotel. The staff was very friendly. If I was ever in the area again, I'd look for another place to stay.
Date of stay: November 2024
Room Tip: Get a room on the third floor and away from the highway side.
Trip type: Travelled with family
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Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this review
Responded 28 Nov 2024
Dear Lynn T .
Thank you for taking the time to let us know about your experience while staying with us. Your experience of noise disturbance from the room above and neighboring guests, as well as the discomfort of the bed and pillows, is below our standard.

Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our management teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.

I hope you choose to stay with us again when your travels bring you back to the area.

Warm Regards,
Lisa Dabydeen
Front Office Manager
Fairfield Inn & Suites Goshen-Middletown
lisa.d@canonhm.com
845-291-1282
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (85)
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All reviews stayed here yogurt front desk room was clean great stay nice hotel checking out ham mini fridge and microwave upgraded to a suite late checkout visiting legoland great selection price point included breakfast the check in process next morning
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Reviewed 9 November 2024

It was a great experience Kobe assured our arrival was smooth. I drove almost 1000KM straight with my family and was very tired Kobe upon arrival assured that our room is ready and check us in without any thought. Truly a remarkable gesture. We will definitely go back to this property and hope kobe is still there. Great job Kobe

Date of stay: November 2024
Trip type: Travelled with family
Thank stepeasy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 1 week ago

Dear Stepeasy,

On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Fairfield Inn & Suites Goshen Middletown. We are thrilled to hear that Kobe provided exceptional service and helped make your arrival smooth after such a long drive with your family. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

We greatly appreciate your kind words, and we will be sure to pass along your praise to Kobe. We are glad that his thoughtful gesture made a lasting impression, and we’re pleased that your experience with us was memorable.

Thank you so much for staying with us, and we hope to welcome you back to our property again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2024

Hotel room was spacious enough, but smelled like previous guest had a wet dog...damp smell. No indoor pool meant no swimming for kids and they were not happy about this. We stayed here to go to Legoland and next time would just stay on property.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 23 October 2024

Dear Chris,

Thank you for sharing your feedback regarding your recent stay. We apologize for the unpleasant odor in your room and any inconvenience this caused. We strive to provide a comfortable environment for all our guests, and we will address this issue with our housekeeping team.

We understand the disappointment regarding our outdoor seasonal pool. Unfortunately, it is not open year-round, and we appreciate your understanding.

Thank you for choosing to stay with us, and we hope you will consider us again in the future.

Warm Regards,
Lisa Dabydeen
Front Office Manager
Fairfield Inn & Suites Goshen-Middletown
lisa.d@canonhm.com
845-291-1282

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2024

For more than 50 years my wife wanted to walk where her ancestors walked. She selected her 3rd great grandfather to search for and we found records of him from 1790 near Goshen and Warwick, NY.
The accommodations at Fairfield made our long days relaxing and refreshing.

Date of stay: September 2024
Trip type: Travelled with family
Thank George B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 23 October 2024

Dear George,

Thank you for sharing your experience with us during your recent stay at the Fairfield Inn & Suites Goshen Middletown. We're thrilled to hear that your journey to explore your wife's ancestry brought you to our area.

We are also glad that our accommodations helped make your long days more relaxing and refreshing. Your positive feedback is truly encouraging for our entire hotel team, especially as it comes from valued guests like you.

Thank you once again for choosing to stay with us. We hope to welcome you back to our property in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2024

The room was very comfortable to sleep and the bathroom was spacious and clean.
The breakfast was amazing.I would recommend this hotel to everyone.My family had a great time for our short stay.
The hotel was as close to our destinationgor us to make our day a shorter trip.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 1 week ago

Thank you so much for your kind words! On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Fairfield Inn & Suites Goshen Middletown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

We’re thrilled to know that Lisa was able to assist you and that your family enjoyed your stay. We're especially glad that you found the room comfortable, the bathroom spacious and clean, and the breakfast amazing. It’s also wonderful to hear that our location was perfect for your short trip.

Thank you once again for recommending our hotel. We hope to welcome you back to our property again in the future!

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Reviewed 27 August 2024 via mobile

Clean beautiful room with a mini fridge, microwave, and a coffee maker. Only bummer was there was no shower cap offered. Continental breakfast is included, great looking pool, free parking, minutes from Legoland, quiet…what more can you ask for?!

Room tip: Just give them your money!
Date of stay: August 2024
Trip type: Travelled solo
Thank SGcvn69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 1 week ago

Dear SGcvn69,
On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Fairfield Inn & Suites Goshen Middletown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!

We are glad you enjoyed the clean and beautiful room with amenities such as the mini fridge, microwave, and coffee maker, as well as the continental breakfast, pool, and proximity to Legoland. We truly appreciate your feedback regarding the shower cap, and we would like to inform you that we offer shower caps upon request.

Thank you again for staying with us, and we hope to welcome you back to our property again in the future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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