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Stepeasy
Toronto, Canada

Front desk staff exceptional service

5.0 of 5 bubblesReviewed 4 weeks ago
It was a great experience Kobe assured our arrival was smooth. I drove almost 1000KM straight with my family and was very tired Kobe upon arrival assured that our room is ready and check us in without any thought. Truly a remarkable gesture. We will definitely go back to this property and hope kobe is still there. Great job Kobe
Date of stay: November 2024
Trip type: Travelled with family
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Reviews (81)
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All reviews stayed here yogurt front desk room was clean great stay nice hotel checking out ham mini fridge and microwave upgraded to a suite late checkout visiting legoland great selection price point included breakfast the check in process next morning
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Reviewed 17 October 2024

Hotel room was spacious enough, but smelled like previous guest had a wet dog...damp smell. No indoor pool meant no swimming for kids and they were not happy about this. We stayed here to go to Legoland and next time would just stay on property.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chris D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 23 October 2024

Dear Chris,

Thank you for sharing your feedback regarding your recent stay. We apologize for the unpleasant odor in your room and any inconvenience this caused. We strive to provide a comfortable environment for all our guests, and we will address this issue with our housekeeping team.

We understand the disappointment regarding our outdoor seasonal pool. Unfortunately, it is not open year-round, and we appreciate your understanding.

Thank you for choosing to stay with us, and we hope you will consider us again in the future.

Warm Regards,
Lisa Dabydeen
Front Office Manager
Fairfield Inn & Suites Goshen-Middletown
lisa.d@canonhm.com
845-291-1282

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Reviewed 21 September 2024

For more than 50 years my wife wanted to walk where her ancestors walked. She selected her 3rd great grandfather to search for and we found records of him from 1790 near Goshen and Warwick, NY.
The accommodations at Fairfield made our long days relaxing and refreshing.

Date of stay: September 2024
Trip type: Travelled with family
Thank George B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate Clark, General Manager at Fairfield Inn & Suites Goshen Middletown, responded to this reviewResponded 23 October 2024

Dear George,

Thank you for sharing your experience with us during your recent stay at the Fairfield Inn & Suites Goshen Middletown. We're thrilled to hear that your journey to explore your wife's ancestry brought you to our area.

We are also glad that our accommodations helped make your long days more relaxing and refreshing. Your positive feedback is truly encouraging for our entire hotel team, especially as it comes from valued guests like you.

Thank you once again for choosing to stay with us. We hope to welcome you back to our property in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2024

The room was very comfortable to sleep and the bathroom was spacious and clean.
The breakfast was amazing.I would recommend this hotel to everyone.My family had a great time for our short stay.
The hotel was as close to our destinationgor us to make our day a shorter trip.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2024 via mobile

Clean beautiful room with a mini fridge, microwave, and a coffee maker. Only bummer was there was no shower cap offered. Continental breakfast is included, great looking pool, free parking, minutes from Legoland, quiet…what more can you ask for?!

Room tip: Just give them your money!
Date of stay: August 2024
Trip type: Travelled solo
Thank SGcvn69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 August 2024

Best hotel stay in a long time. What a great feeling when everyone wakes up having a great night sleep. We were disappointed we could not get a room at Legoland but after one night stay at Fairfield Inn it has us wanting to find a reason to stay again.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frances M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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