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Tonya M

Room has fruit flies

2.0 of 5 bubblesReviewed 31 Jul 2023
Room had fruit flies in it from the second I walked in. The room has a musty odor. Hot tub is Luke warm and breakfast is less than desirable. There was one person at the front desk who had a nice personality. I was woken up at 530 am by a woman walking down the hall yelling "everyone up".
Date of stay: July 2023
Room Tip: Hot tub was not hot
Trip type: Travelled on business
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviews (147)
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4 - 9 of 147 reviews
Reviewed 23 July 2023

The hallways and elevators smelled terrible, our room also had an odor. Some areas felt grimey and unclean. Carpets in stairwells had holes and need to be replaced. Hot tub was closed. Breakfast was underwhelming and not very good.

Date of stay: July 2023
Trip type: Travelled with family
2  Thank Michael W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 September 2022

The hotel backs up to the interstate and our room was on that side of the hotel, so we heard highway noise throughout our (overnight) stay.

The a/c was a mess. The only way to control it was to plug in the wall unit, wait an hour or two for the temp to get too cold, then unplug it again.

Oddly, the table lamp and coffee maker were both unplugged when we arrived. We had to move the desk so we could plug them in.

The room had not been vacuumed, as we found little bits of stuff on the rug that a vacuum would have picked up. The bathroom door jamb was sticky/tacky in places. The sink by the room door drained VERY slowly; we decided not to use it.

There were messages on the room phone that no one had cleared. We had to put a folded-up washcloth over the little flashing light when we wanted to sleep.

The breakfast was a mixed bag. Not laid out logically (e.g., utensils were in the middle of the L-shaped set-up instead of at one end), boring bread/pastry and cereal options. OTOH, they had DIY waffles, and bottles of sugar-free syrup on most tables. They also offered both full-fat and reduced-fat yogurt, as well as fresh fruit.

The location was relatively convenient. Getting to it from southbound I-87 took some doing, but getting back onto southbound I-87 the next morning was easier. There's a gas station right across the street and several restaurants within a 5-10-minute drive.

Room tip: Ask for a room that doesn't face the interstate.
Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
1  Thank Poydjom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2022

This is a very accessible hotel and easy to find. The front desk staff clerk was friendly and helpful, and that is saying something considering how late it was when I arrived. I appreciated the clean, quiet room. Not a fan of the breakfast choices at all and would be glad to see this chain upgrade the meal selection. But worth staying here. Recommend.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Chris M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2022

This review is long overdue as I was fortunate to stay here for a long stay this winter. Measures to protect you and overall practices were the best I have seen. This property deserves 4 stars because the sincerity of the staff to ensure you are cared for is very high and the property is meticulously maintained and updated.

Date of stay: February 2022
    • Sleep Quality
    • Rooms
    • Service
Thank Michael R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 December 2021

The odor in one of our rooms was unbearable- like rotten fish. Fortunately the front desk manager moved us right away.
The whole place needs some TLC- wonky fixtures, peeling wallpaper, lots of wear and tear.
Everything was clean; the sheets were super wrinkly which was a bummer but the beds are comfortable and the pillows were fine.
The breakfast is fine but all microwaveable stuff- nothing fresh.
The housekeeping staff showed up super early on days we were not checking out and were very noisy in the hallways.
Hot tub not hot but very warm- bummer.
Overall an inexpensive motel- clean and fairly comfortable with a nice front desk staff.
Listing these things here so they can be fixed.

Room tip: ask for a room on the side of the hallway facing away from the highway. Very noisy
Date of stay: November 2021
    • Value
    • Rooms
    • Service
1  Thank noellef156
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort INN, General Manager at Comfort Inn Albany / Glenmont, responded to this reviewResponded 8 April 2022

Dear Guest,

Thank you for your feedback during your stay. We have heard your concerns and have carried out essential changes in our operations. We do have hot breakfast now. The Maintenance Engineer took his crew in all of the rooms & we have attended to some necessary repairs.

Again we thank you for your feedback and we hope you return to see the changes to our hospitality & services.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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