This review is long overdue as I was fortunate to stay here for a long stay this winter. Measures to protect you and overall practices were the best I have seen. This property deserves 4 stars because the sincerity of the staff to ensure you are cared for is very high and the property is meticulously maintained and updated.
The odor in one of our rooms was unbearable- like rotten fish. Fortunately the front desk manager moved us right away.
The whole place needs some TLC- wonky fixtures, peeling wallpaper, lots of wear and tear.
Everything was clean; the sheets were super wrinkly which was a bummer but the beds are comfortable and the pillows were fine.
The breakfast is fine but all microwaveable stuff- nothing fresh.
The housekeeping staff showed up super early on days we were not checking out and were very noisy in the hallways.
Hot tub not hot but very warm- bummer.
Overall an inexpensive motel- clean and fairly comfortable with a nice front desk staff.
Listing these things here so they can be fixed.
Dear Guest,
Thank you for your feedback during your stay. We have heard your concerns and have carried out essential changes in our operations. We do have hot breakfast now. The Maintenance Engineer took his crew in all of the rooms & we have attended to some necessary repairs.
Again we thank you for your feedback and we hope you return to see the changes to our hospitality & services.
Sincerely,
General Manager
I stayed here because it was close to I-87. I was pleasantly surprised how nice it was. Front desk person was very friendly and helpful. There’s a bar/restaurant onsite. The beer was reasonably priced. Room was clean and comfortable. The only negative is I could hear the traffic.
Dear Guest,
Thank you for your valued feedback. We appreciate for highlighting our easy location off I-87, exit 23 and our helpful friendly front desk staff. Our bar and restaurant also operates from Monday - Thursday from 5pm to 9pm and we love the fact that you liked our pricing for the beers. We will check for the traffic noise and ensure that the seal is intact for the rooms facing the highway. Thank you for tagging this for us.
We hope to host your stay in the near future.
Sincerely,
General Manager
Comfort INN Glenmont
Vending machines that accept coins and cards also Apple Pay. There’s an atm next to it if needed for the day. The parking lot wraps around to the backside where you’re met with a view of the open highway and a local labor union which has a beautiful ascetic. The rooms furnishings were more than applicable for our time. The standard 2 queen has a mini fridge microwave combo. The hotel is located in a ideal place but odd numbered rooms face an extremely busy highway (I didn’t mind) the recessive lighting is a really nice vibe too (in room)
Dear Guest,
Thank you for writing back to us about the feedback for your hotel stay. We appreciate your encouraging words and your description about the property, location and rooms. We believe this will enable other fellow travelers to research and book with us for their stay while visiting Albany, NY.
We thank you for your business and hope to host your stay with us in the near future.
Sincerely,
General Manager
Comfort INN Glenmont Albany South.
There was a mouse in my room and the manager wasn’t very responsive or apologetic. I stayed here in February 2020 and there was a mouse running around my room. I would not recommend this hotel or any choice hotels.
Dear Guest,
Thank you for reviewing us on Tripadvisor. We have been in touch with your sister back in March 2020 and have resolved this issue. If you feel there is something that wasn't addressed, kindly get in touch with our office and we will be happy to assist.
Guest satisfaction is important for us and we take immense pride in making sure the stays we host are warm, friendly and superior.
Thank you.
