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Michael R
Washington DC, District of Columbia

More services, better managed and dedicated associates than a 4 star hotel

5.0 of 5 bubblesReviewed 29 May 2022
This review is long overdue as I was fortunate to stay here for a long stay this winter. Measures to protect you and overall practices were the best I have seen. This property deserves 4 stars because the sincerity of the staff to ensure you are cared for is very high and the property is meticulously maintained and updated.
Date of stay: February 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (147)
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8 - 13 of 147 reviews
Reviewed 3 December 2021

The odor in one of our rooms was unbearable- like rotten fish. Fortunately the front desk manager moved us right away.
The whole place needs some TLC- wonky fixtures, peeling wallpaper, lots of wear and tear.
Everything was clean; the sheets were super wrinkly which was a bummer but the beds are comfortable and the pillows were fine.
The breakfast is fine but all microwaveable stuff- nothing fresh.
The housekeeping staff showed up super early on days we were not checking out and were very noisy in the hallways.
Hot tub not hot but very warm- bummer.
Overall an inexpensive motel- clean and fairly comfortable with a nice front desk staff.
Listing these things here so they can be fixed.

Room tip: ask for a room on the side of the hallway facing away from the highway. Very noisy
Date of stay: November 2021
    • Value
    • Rooms
    • Service
1  Thank noellef156
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort INN, General Manager at Comfort Inn Albany / Glenmont, responded to this reviewResponded 8 April 2022

Dear Guest,

Thank you for your feedback during your stay. We have heard your concerns and have carried out essential changes in our operations. We do have hot breakfast now. The Maintenance Engineer took his crew in all of the rooms & we have attended to some necessary repairs.

Again we thank you for your feedback and we hope you return to see the changes to our hospitality & services.

Sincerely,
General Manager

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Reviewed 9 October 2021

I stayed here because it was close to I-87. I was pleasantly surprised how nice it was. Front desk person was very friendly and helpful. There’s a bar/restaurant onsite. The beer was reasonably priced. Room was clean and comfortable. The only negative is I could hear the traffic.

Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Scuba-Obsession
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort INN, General Manager at Comfort Inn Albany / Glenmont, responded to this reviewResponded 9 October 2021

Dear Guest,

Thank you for your valued feedback. We appreciate for highlighting our easy location off I-87, exit 23 and our helpful friendly front desk staff. Our bar and restaurant also operates from Monday - Thursday from 5pm to 9pm and we love the fact that you liked our pricing for the beers. We will check for the traffic noise and ensure that the seal is intact for the rooms facing the highway. Thank you for tagging this for us.

We hope to host your stay in the near future.

Sincerely,
General Manager
Comfort INN Glenmont

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Reviewed 26 April 2021 via mobile

Vending machines that accept coins and cards also Apple Pay. There’s an atm next to it if needed for the day. The parking lot wraps around to the backside where you’re met with a view of the open highway and a local labor union which has a beautiful ascetic. The rooms furnishings were more than applicable for our time. The standard 2 queen has a mini fridge microwave combo. The hotel is located in a ideal place but odd numbered rooms face an extremely busy highway (I didn’t mind) the recessive lighting is a really nice vibe too (in room)

Date of stay: April 2021
Trip type: Travelled with family
Thank M1039ETjaya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfort INN, General Manager at Comfort Inn Albany / Glenmont, responded to this reviewResponded 28 April 2021

Dear Guest,

Thank you for writing back to us about the feedback for your hotel stay. We appreciate your encouraging words and your description about the property, location and rooms. We believe this will enable other fellow travelers to research and book with us for their stay while visiting Albany, NY.

We thank you for your business and hope to host your stay with us in the near future.

Sincerely,
General Manager
Comfort INN Glenmont Albany South.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2021

There was a mouse in my room and the manager wasn’t very responsive or apologetic. I stayed here in February 2020 and there was a mouse running around my room. I would not recommend this hotel or any choice hotels.

Date of stay: February 2020
Trip type: Travelled solo
Thank zest0402
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Comfort Inn Albany / Glenmont, responded to this reviewResponded 7 January 2021

Dear Guest,

Thank you for reviewing us on Tripadvisor. We have been in touch with your sister back in March 2020 and have resolved this issue. If you feel there is something that wasn't addressed, kindly get in touch with our office and we will be happy to assist.

Guest satisfaction is important for us and we take immense pride in making sure the stays we host are warm, friendly and superior.

Thank you.

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Reviewed 21 October 2020 via mobile

My wife and I stayed here last night this place is very nice and all the furnishings in the room has been updated and they look really nice.
The room was comfortable in the bed was nice to sleep in.
The shower was great and it was plenty of towels the room is clean.
The front desk staff is very friendly and willing to answer any questions.
I was a little disappointed this morning because the girl that was at the breakfast Area was not wearing a mask.
And I believe we need to do this for our own safety and their’s

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank 665alanb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Comfort Inn Albany / Glenmont, responded to this reviewResponded 24 October 2020

Dear Guest,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.

We take pride in our hotel and the services we provide, and we are so glad you enjoyed your stay. We will ensure that safety and service will be upheld at all times. Thank you for your feedback, we shall relay it to the concerned staff.

We are looking forward to providing you the same pleasant accommodations and superior service the next time you are in town.

Kind regards,
General Manager
Comfort Inn Glenmont - Albany South
518-465-8811

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