Had a snowstorm on Sunday and it is now Wednesday and the parking lot still has not been plowed. Walkways are not shoveled. Went to use the jacuzzi after a long cold day at work and the jacuzzi was cold. Went to use the vending machine and the vending machine did not work. Very disappointed. Only gave it a average rating because the rooms are fairly nice and the staff is friendly.
Valued Guest,
I am sorry that you were not happy with your stay. Given the description of your concerns, I can understand why. On behalf of our entire team, I am sorry for the inconvenience we have caused you.
Your business is very important to us and we value your feedback. By telling us what you didn’t like about your stay and how we can improve, you are helping us to implement improvements to ensure we offer an exceptional experience for our guests in the future.
We hope you will come back and see us again soon.
My roommate and I were driving back to Buffalo from Boston, and got stuck in a white out for three hours. My car spun and was totaled out near Albany, which resulted in us being stranded on the highway. We arrived at this hotel around 10:30pm after a harrowing 2hrs waiting for a tow truck. The staff was incredibly kind and helpful, and helped to accommodate us past our check out time the next day while we arranged travel plans and waited for a train back to Buffalo. Their complementary breakfast was phenomenal. Our room was clean and the beds/pillows were very comfortable. It was also very affordable for two college students who were stuck unexpectedly in Albany. A terrible experience ended with us having our faith in humanity reaffirmed by how kind the staff was, and I highly recommend this hotel.
Valued Guest,
Thank you for writing such a great review on your recent stay with us! We are excited to learn that you were wowed while with us and we'll be sure to share your compliments with all the team. It's fantastic that you enjoyed our delicious hot breakfast, and outstanding service.
We truly appreciate you being our guest and look forward to your return.
Very clean, the staff was very polite and professional. One of the best stays we’ve had in any hotel. We’ll definitely stay here again . Came with my small child and they even provided me with the best room for our needs.
Valued Guest,
Thanks for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest assured that we will take your comments for further encouragement within the team to ensure personal service and a warm welcome for your next visit. We are very proud of our staff and it is always pleasing to receive such kind comments as yours.
We truly appreciate your business and hope that we will have the pleasure of welcoming you back to Comfort Inn Glenmont.
We like to stay in Comfort Inns, but this was not my favorite. It was quiet and clean. The check in and check out was easy. It was two stories and had an elevator. We came down for breakfast and there were no eggs. After waiting for a while, my husband went looking for the worker. Well she was in the side room applying her eyeliner! He told her we needed eggs. I was the first one to get some eggs and they were NOT hot. Very frustrating after waiting for them. I'm not sure she heated them up. The entire time she was cleaning tables she was talking on the phone. I don't think she was really into her job. Too bad
Valued Guest,
I am sorry that you were not happy with your stay. Given the description of your concerns, I can understand why. On behalf of our entire team, I am sorry for the inconvenience we have caused you.
Your business is very important to us and we value your feedback. By telling us what you didn’t like about your stay and how we can improve, you are helping us to implement improvements to ensure we offer an exceptional experience for our guests in the future.
We hope you will come back and see us again soon.
Filthy room that smelled of cigarette smoke. Rude and unaccommodating manager. My daughter and I arrived very late after a very long drive. We only needed to rest but could not comfortably do so. In the end the manager offered me 25% in exchange for my silence on social media and of course I opted out . There was something brown on the sheets that looked like feces, hair on the bathroom towels and the soap was already open. The photos speak for themselves. Do yourself a favor and stay elsewhere!
