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Explore66877416583

Disappointed about the new changes

1.0 of 5 bubblesReviewed 30 Sept 2024
I come to Doubletree Karaka all the time. One of the best facility about this hotel is the heated pool! However, apparently the new management of the hotel decided to stop the heating. This just ruined one of the best things about this property. I reallt wanna say I am not happy

WARNING: No more heated pool. It's a nice ice water bath though 😂
Date of stay: September 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this review
Responded 1 Oct 2024
Dear Explore,

Thank you for your loyalty and frequent support of our hotel. We deeply appreciate it and hope to see you continue returning to us.

Allow me to apologize for the change in how we operate the pool. We will not bore you with the details on this review site but am readily available to discuss them with you when you are visiting us again. The decision to reduce the operating temperature of our pool was dictated by sustainability guidelines and how the operating perimeters where set at design stage. Unfortunately, the pool has been operated well beyond those standards and required correction. In addition, the life expectancy of the equipment and our ESG objectives were considered.

We will continue to operate our pool as a temperature-controlled pool during the typical NZ swimming months in a range of 18-22 degrees Celsius.

Thank you once again for your support and we hope to welcome you back soon.

Sincerely,

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (65)
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      Show reviews that mention
      All reviews heated pool food within walking distance very nice stay quiet area amazing hotel modern hotel room was large the ground floor bed was very comfortable would stay here again warm cookies staycation motorway sh1 nightstand airport auckland
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      2 - 7 of 65 reviews
      Reviewed 19 July 2024

      What a treat to attend a work conference at this hotel. The location is quiet and felt rural and the grounds and rooms were luxurious, finished beautifully, themed to perfection with the Karaka horse sales.
      The bedding was plush and the dining was world class. I highly recommend staying here if your heading to Auckland.

      Room tip: Don't be put off by the location. Its just off the motorway and close to the airport.
      Date of stay: May 2024
      • Trip type: Travelled on business
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank reneeh963
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gary Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 2 October 2024

      Dear Reneeh,

      Thank you for staying with us and taking the time to recognize the service and amenities you experienced. We are very proud of our hotel and feel delighted when guests like you give us a 5-star review. It is appreciated. Your recommendation goes further than any marketing can. We hope to welcome you again real soon.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 9 May 2024

      Impressive with their app check in. Is very easy and handy. We can even choose which room we want in the app! The room was spacious and bed were very comfy. Everything was clean and well maintained. Breakfast was good with plenty of selection and the staff is friendly. The in room dining was really delicious. We really enjoyed our stay in DoubleTree. Oh by the way, they make nice flat white~

      Room tip: Is better make a reservation if you want to dine in their restaurant.
      Date of stay: March 2024
      • Trip type: Travelled with friends
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Elaine L
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 10 May 2024

      Dear 886elainey,

      We enjoyed reading your review and deeply appreciate the detail you left for other travelers to read. We are delighted that you had such a great stay and hope to serve you again real soon. Our team are smiling from ear to ear. Thank you.

      Gert Venter - Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 April 2024 via mobile

      We were in New Zealand for a week and planned our stay on the North Island. This hotel is close enough to Auckland so travel to and from the airport is easy and there are amazing points of interest within an hour and a half drive. The hotel was built in 2022 so it has all modern features and our room was clean and spacious. Although there is a restaurant in the hotel, we opted to eat at dinner at couple of local establishments. Our first day was on Easter, but instead of their brunch, we grabbed lunch at the bar. The hotel staff including our bartenders and front desk personnel were professional, helpful, and friendly.

      Room tip: Ample free parking
      Date of stay: April 2024
      Trip type: Travelled with family
      Thank TomS149
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 5 April 2024

      Dear TomS149,

      We feel on top of the world when recommendations like yours are posted. Thank you for recognizing our efforts in service, it is a delight for us to serve guests and receiving feedback like this makes us feel very proud. We look forward to welcoming you in the not-too-distant future for another highly recommended stay.

      Best Regards

      Gert Venter - Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 31 March 2024

      Had an awesome stay here, staff at the front desk and restaurant were friendly and helpful. First ever place the gym has had an Assault Runner!! Had everything I needed in there, Breakfast was great, place was clean and tidy. We will be back!!

      Date of stay: February 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Hillbilly1307
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 5 April 2024

      Dear Hillbilly,

      The biggest compliment we can receive is a guest coming back. Thank you for the review and staying with us. We look forward to welcoming you back soon.

      Best Regards

      Gert Venter - Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 30 March 2024

      Excellent friendly, informative and efficient welcome at reception. Stunning modern, large, well-equipped and very comfortable room. Dinner in the hotel restaurant was good, with excellent service. Parking was free and secure, right beside the hotel. Breakfast room was lovely - lots of space and at 7.45am very quiet. Great breakfast selection, high quality and tasty options. Recommend the banana bread!

      Date of stay: March 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Mel W
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 5 April 2024

      Dear M6032ABmelw,

      Thank you for your review, we are proud to be described in this manner and appreciate your time to recommend our hotel. We hope to serve you and many other travelers in the near future.

      Best Regards

      Gert Venter - Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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