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Tom S
Phoenix, Arizona

Highly Recommended

5.0 of 5 bubblesReviewed 3 Apr 2024via mobile
We were in New Zealand for a week and planned our stay on the North Island. This hotel is close enough to Auckland so travel to and from the airport is easy and there are amazing points of interest within an hour and a half drive. The hotel was built in 2022 so it has all modern features and our room was clean and spacious. Although there is a restaurant in the hotel, we opted to eat at dinner at couple of local establishments. Our first day was on Easter, but instead of their brunch, we grabbed lunch at the bar. The hotel staff including our bartenders and front desk personnel were professional, helpful, and friendly.
Date of stay: April 2024
Room Tip: Ample free parking
Trip type: Travelled with family
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Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this review
Responded 4 Apr 2024
Dear TomS149,

We feel on top of the world when recommendations like yours are posted. Thank you for recognizing our efforts in service, it is a delight for us to serve guests and receiving feedback like this makes us feel very proud. We look forward to welcoming you in the not-too-distant future for another highly recommended stay.

Best Regards

Gert Venter - Hotel Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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      Reviews (64)
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      All reviews heated pool food within walking distance very nice stay quiet area amazing hotel modern hotel room was large the ground floor bed was very comfortable would stay here again warm cookies staycation motorway sh1 nightstand airport auckland
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      4 - 9 of 64 reviews
      Reviewed 31 March 2024

      Had an awesome stay here, staff at the front desk and restaurant were friendly and helpful. First ever place the gym has had an Assault Runner!! Had everything I needed in there, Breakfast was great, place was clean and tidy. We will be back!!

      Date of stay: February 2024
      • Trip type: Travelled with family
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Hillbilly1307
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 5 April 2024

      Dear Hillbilly,

      The biggest compliment we can receive is a guest coming back. Thank you for the review and staying with us. We look forward to welcoming you back soon.

      Best Regards

      Gert Venter - Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 30 March 2024

      Excellent friendly, informative and efficient welcome at reception. Stunning modern, large, well-equipped and very comfortable room. Dinner in the hotel restaurant was good, with excellent service. Parking was free and secure, right beside the hotel. Breakfast room was lovely - lots of space and at 7.45am very quiet. Great breakfast selection, high quality and tasty options. Recommend the banana bread!

      Date of stay: March 2024
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Sleep Quality
        • Rooms
        • Cleanliness
        • Service
      Thank Mel W
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 5 April 2024

      Dear M6032ABmelw,

      Thank you for your review, we are proud to be described in this manner and appreciate your time to recommend our hotel. We hope to serve you and many other travelers in the near future.

      Best Regards

      Gert Venter - Hotel Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 March 2024 via mobile

      A beautifully presented hotel. Very clean and modern. The staff were very friendly and helpful. We had such a wonderful stay. The pool was an added bonus as were the delicious cookies. Great location for us as we had an event on in South Auckland.

      Date of stay: March 2024
      Trip type: Travelled with family
      Thank Camper44554214099
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 21 March 2024

      Dear Camper4454214099,

      Your description of a wonderful stay is a real delight for us. We work hard at delivering these kinds of experiences and are pleased to have achieved our goal. We appreciate the support and hope to welcome you back soon.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 10 March 2024 via mobile

      Spent the last night of our north island road trip here prior to flight home. Warm cookie at check in. Rooms clean and comfortable. Good drinks at bar. Had one complaint that upon getting e receipt after check out, they charged us $10 for breakfast (we got free continental breakfast with gold status and did NOT upgrade to full so unsure of charge). Check bill but otherwise nice.

      Date of stay: March 2024
      Trip type: Travelled as a couple
      Thank Suie0515
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 21 March 2024

      Dear Suie0515,

      It was a pleasure to welcome you to our hotel and we are delighted that your enjoyed the stay. The Signature cookie is our pleasure, come back for more.

      Hope to welcome you again soon.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 25 February 2024 via mobile

      We had an incredibly nice stay at this hotel. We stayed here for two nights after cruising for 22 days. The rooms are nicely furnished. It’s new too. We were warmly greeted when we arrived, and every time we returned. The warm cookies were appreciated!
      We ate two meals in the bar, and they were bot( yummy.

      Room tip: Ample free parking. The breakfast offerings are nice too.
      Date of stay: February 2024
      Trip type: Travelled as a couple
      Thank scfamily
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 21 March 2024

      Dear scfamily,

      We are extremely pleased that you had such a good stay with us. Thank you for your review and compliment. This is teh biggest reward for us. We hope to welcome you back to New Zealand and DT Karaka soon.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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