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Janet P

An excellent stay

5.0 of 5 bubblesReviewed 1 Dec 2023via mobile
An excellent stay at this Doubletree by Hilton. Very helpful reception staff, a lovely hotel and clean throughout. Breakfast was great with a very good selection of food and coffee. The bedroom was clean, spacious and everything that was needed.
Date of stay: December 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this review
Responded 3 Dec 2023
Dear Janet P,

We appreciate your review and are pleased that there were so many elements that made your stay excellent. We are especially delighted that you found our team helpful. We hope to serve you again very soon.

Best Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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      Reviews (65)
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      All reviews heated pool food within walking distance very nice stay quiet area amazing hotel modern hotel room was large the ground floor bed was very comfortable would stay here again warm cookies staycation motorway sh1 nightstand airport auckland
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      17 - 22 of 65 reviews
      Reviewed 10 November 2023

      Stayed here mid October 2023.

      After a long flight from the UK into Auckland, we picked our hire car up and chose the Doubletree in Karaka for one night to unwind before embarking on a 3 week tour of NZ.

      We could not have chosen better. Located south of Auckland city and right on the SH1, it's the perfect location.

      The hotel is finished to a very high standard, our room was fantastic, the staff are friendly, the restaurant was great and checking in and out could not have been easier.

      Food was superb as well.

      Many thanks and if we ever make the journey to your incredible country again, we would stay here in an instant.

      Date of stay: October 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank whitey7
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 15 November 2023

      Dear Whitey7,

      Amazing to read your review. We feel very proud that you selected us to stay at when you came to see wonderful New Zealand. Thank you for your kind words and we hope to get another chance to serve you here or at any of our other Hilton Hotels across the globe.

      We hope you enjoyed the tour of our country.



      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 20 October 2023 via mobile

      We had landed at Auckland airport, picked up our car and needed a hotel just out of town. This was a great selection for us, friendly greeting, not too busy and able to accommodate our two young grandsons who wanted to use the pool. Nothing was too much trouble, we later ordered room service as we’d had a long day, the selection was great. Breakfast the next morning’s was also impressive so we’d definitely stay there again when making this journey.

      Date of stay: October 2023
      Trip type: Travelled as a couple
      Thank Carol F
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 15 November 2023

      Dear Carol F,

      Travelling from the UK to visit us is a special privilege and we are delighted you had a great time in our hotel. Thank you for staying with us and recognizing our efforts to serve you well.

      We hope you enjoyed the country, and hope to see you back here soon.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 3 July 2023 via mobile

      A nice new building with smiling staff is the best way to describe this hotel. It’s an upmarket motor side motel.
      The rooms are nice and spacious but unfortunately cheap beds and bedding make for a poor nights sleep.
      Noisy corridors and lack of complimentary bottled water is a major downside of this hotel, having to pay $10-$12 for water I think is a characteristic of a cheap motel and not what to expect from a Hilton.

      Date of stay: June 2023
      Trip type: Travelled on business
      1  Thank Lachlan66
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 7 August 2023

      Dear Lachlan,

      We are sorry your experience in our hotel was worth rating as average. We strive at delivering exceptional quality and experiences and take your feedback on board. Our beds are brand approved Hilton sleep systems and bedding is 100% Egyptian cotton. Please accept our apology if there was a disturbance in the corridors, they are usually extremely tranquil. Complimentary water is available to certain Hilton Honors loyalty tiers or made available for sale at a competitive price.

      Thank you for your feedback and we hope that you will allow us to serve you better on a future visit.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 19 June 2023

      Loved my stay here. Park-like surroundings, easy parking right outside, nice views from my room, comfy bed, great water pressure, excellent service, awesome bar and lots of little extras that made the stay special. Also lots of restaurants within walking distance. Will definitely stay again.

      Room tip: It's really close to the motorway but I never heard road noise once - not in the bar or in my room.
      Date of stay: June 2023
      • Trip type: Travelled on business
        • Value
        • Location
        • Service
      Thank 161shelly
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 7 August 2023

      Dear 161shelly,

      Thank you for your review and fabulous recommendation. We are delighted that you feel confident to consider us for a future opportunity to stay here again. We appreciate the time you took to rate us and give fellow travelers a glimpse of what they can expect.

      Kind Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 11 June 2023 via mobile

      A new modern hotel, really good personal service made my short unplanned stay feel really good,
      Situated right by the motorway just over the Bombay hills this is a good place to stop out of the city which these days does little for us.
      Lots of parking is another tick

      Date of stay: March 2023
      Trip type: Travelled solo
      Thank Stuart A
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Gert Venter, General Manager at DoubleTree by Hilton Karaka, responded to this reviewResponded 7 August 2023

      Dear Stuart,

      Thank you for the review and commentary. We enjoyed being of service to you and hope to see you back in New Zealand again soon.

      Best Regards

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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