Unfortunately, there’s one employee that does not belong at this hotel, or any customer facing job for that matter. This hotel has some of the best front desk people, but this one is the worst. I can identify this employee only by her big size and insufferable attitude. She goes out of her way to ruin the clientele’s experience. May be that is how she is. From being rude right off the bat with anybody needing help to pushing back on them instead of offering any solutions this employee has earned her “WORST WORKER” award.
Management should make a change as quickly as possible to keep customers coming back to their hotel by removing this employee or assigning her work inside the hotel, so she does not have to interact with customers. This ruins everybody’s time. Please investigate this and do the right thing for your paying customers.

We stayed at this hotel last year and it was fine, but the rooms have gone downhill and they seem short staffed. Our 2 bedroom room on the first floor in the back smelled damp and moldy. We were only there for one night so did not ask to be moved. The breakfast was supposed to start at 7 am but was delayed and there were no lights on. Luckily the coffee was ready and that was really what we needed. I think this hotel needs a refresh as everything in the room seemed tired.

Albany is a town of pretty run down hotels and restaurants, but business forces us to go there several times per year. We were hugely and pleasantly happy to find it about 5 years ago, and enjoyed staying in such a clean , upscale place and they had a food truck and nice bar and entertainment some evenings. Yesterday we looked forward to our planned stay, but John at the front desk was totally overwhelmed by an overweight lady whose credit card was out of money, and we had to wait for 15 minutes to start check in, then we found our room and it smelled so strongly of some kind of chemical that was to cover pet odor I think, and my wife’s nose reacted to pet dander I think, and the room was just awful from a shoddy cleaning. He had no rooms that were clean and so we left and went to another location. Of course we will never go back; what a disappointment. We count on Marriotts to be first class.