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Denise L
Coronado, California

Clean, pleasant hotel

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
Great visit again. This is our third stay at this hotel, and easy time we have slept well. The room is very clean, quiet and comfortable. The beds are fine and the bathroom is well appointed. The included breakfast is as expected, nothing exceptional or delicious, but they tried to make it pleasant. The front desk definitely stands out as helpful and polite. We had minor issues which both the morning and night clerks went out of their way to resolve. And they both are friendly. When we visit in this area this remains our go to hotel.
I recommend asking for a west facing room on a high floor to enjoy an incredible view.
Date of stay: October 2024
Trip type: Travelled as a couple
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Reviewed 28 August 2024

Excellent service provided by the front desk staff: Laurie, Tisha, Richard, Shay and Christine.
Thanks to Joshua for all the help in moving my stuff from one room to the next.
Thanks to all those who assisted in refreshing my room.
Thanks to Terri who helped me with my laundry.
Much appreciated,
Dr. Rambally
Ambassador

Date of stay: August 2024
Trip type: Travelled solo
Thank ROHAN R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 November 2023

Avoid this hotel! The manager doesn't care about the guests. My room was 90 degrees when I checked in and it never cooled sufficiently. I complained that night and the next morning, and the clerk was rude and the manager never reached out. A few days later I discovered bed bug bites. I called and reported it and the manager Rachel never called me back. I called again and after beeing put on hold was told she was in a meeting, and again she never called me back. After calling corporate, and they contacted the hotel, Rachel finally took my call. She was extremely rude and told me the hotel did not have bed bugs. Her defensiveness tells me it is an ongoing problem. When I asked her why the HVAC was off and the room tempature was unbearable, I also received no appology or offer of a credit.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Service
1  Thank lynnbO6005KH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2023

I have to give a huge shout out to the incredible customer service from Rachel and her team. They were kind and helpful and the hotel was excellent. Very well located with plenty of parking. I will definitely be back!

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank April Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2023

I stayed on September 30th, and paid for my hotel the week prior where they charged me two extra transactions of $187 still waiting for it. Get the ring around from marriot and the hotel said it was refunded. Still waiting. Terrible customer service from marriot corp itself and the green bush hotel.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank H4298KObrianp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2023

We went 4 full days without any room service. The front desk was zero help and the new Manager Rachael was even less. Our towels reeked, from being damp by 4 th day --- I called and email Assistant GM Laura Scifo but no email response and if I call I get phone box. worst place ever and not recommended.

Room tip: try someplace else
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Russell L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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