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Inspector487

Acceptable, but a poor value

3.0 of 5 bubblesReviewed 16 May 2022
Thought I would try a little something different with my stay in East Greenbush and chose this Fairfield Inn for a Sunday night stay (Sunday nights are widely seen as "shoulder nights" with hotels and therefore are usually when you get them a little cheaper). It was noted that at around 7pm, the parking lot was about 20% full, and when I checked out, probably about 50% full. No tour buses hiding in back. Very little activity ever heard in hallway. So, let's just say they didn't sell out on this night and probably weren't close.

Let's begin with the performance of the wireless internet. Absolutely flawless. The room was clean, but I was left four packets of decaff "coffee", and none of regular. At least it was available in the lobby. No plastic linings in the trash cans. That didn't stop me from using the cans, but it's not the most sanitary way to go about things.

Guest service was standard. Not "wowed", not disappointed.

At 6:15, hot breakfast was not ready, though breakfast is from 6-9. Items were beginning to trickle out, and I took what did and it was fine. But I was never able to see what was offered. This brought what was going to be a 4-star review for lack of value to a 3-star review.

At $129, and on a night the hotel did not sell out, this hotel is not a value. The Capital Region has a TON of options, and while this may have been the market for East Greenbush or a "we're really close to downtown Albany" hotel, cheaper quality options were available within the Capital Region, as a whole. If I could see that the hotel was sold out, or close, I would feel better about paying this. But from what I saw, it was not.

At around $99, and if breakfast was timely, I would have given 5-stars. I simply do not feel that this hotel is a value if one is not stuck on staying specifically in East Greenbush or within say, 5-10 miles of downtown Albany.

It's acceptable, but I was not won over.
Date of stay: May 2022
Room Tip: If the hotel is not sold out, don't pay for the advanced wireless.
Trip type: Travelled on business
1.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonnie Barba, General Manager at Fairfield Inn & Suites Albany East Greenbush, responded to this review
Responded 18 May 2022
Our team consistently strives to provide the highest level of hospitality and service possible. It is a disappointment to us that we disappointed you. Letting our loyal guests down is the furthest from our intentions. I deeply apologize for your unsatisfactory experience during your stay.

Many of our team members have been employed for years. They take great pride in satisfying our guests in any way possible. Our hotel is known for having a team who takes great pride and enjoyment in their positions. Your feedback regarding your concerns with our breakfast have been shared with our team for any improvements. I apologize for your experience being anything less than perfect here.

I would love to take the time to personally speak with you regarding your stay. Please feel free to reach out to me personally at 518-477-7984, I look forward to hearing from you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 May 2022 via mobile

I stayed for one night on business travel. The rooms were outdated and dirty but worst of all, the walls were paper thin. I could hear the TV And voices of people next door as if they were in my own room. I was totally creeped out, I've never experienced such a thing. Staff was friendly and breakfast is included, but if you are interested in sleeping, stay somewhere else. This hotel is in desperate need of an upgrade.

Date of stay: April 2022
Trip type: Travelled on business
Thank Pamela D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonnie Barba, General Manager at Fairfield Inn & Suites Albany East Greenbush, responded to this reviewResponded 5 May 2022

Thank you for your response--we are currently working on upgrades to our property as well as retraining our staff. I do appreciate you recognizing that the staff was friendly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2022

First the positive: the staff is pleasant and responsive. The property needs work, though. When we awoke, we found that, overnight, the ceiling had leaked water (we think/hope) into a suitcase!! This hotel clearly has water problems, and the rooms affected should not be rented until they are solved. To their credit, the staff was apologetic and refunded our payment for the room. Nevertheless, leaking ceilings are not acceptable.

Room tip: Avoid room 300 and any others with water issues. Check the ceilings for water spots!
Date of stay: April 2022
    • Location
    • Cleanliness
    • Service
Thank Kathy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2021 via mobile

Given the previous reviews and the great rate (10,000 points) I was a bit worried about what I would find, but it was great. Totally fine and would not hesitate to book there again if I’m in the area. It’s not the most updated designed, but was clean and sufficient.

Date of stay: October 2021
Trip type: Travelled solo
1  Thank udiedni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2021

Two nights for a wedding. Left feeling unclean due to smoky smell permeating the halls and breakfast area with no obvious Covid protocols being followed: crowded with unmasked strangers, no spacing. The soap container in the shower was empty, only decaf coffee in the room but that did not matter because the coffee cups were too tall for the coffee maker!

Date of stay: October 2021
    • Location
    • Sleep Quality
    • Service
Thank Lisa and Rod B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2021 via mobile

This is definitely an older Marriott Fairfield property that does try to look newer but, fails in some areas. As soon as you drive up, the parking lot shows its age.

First off, this is our second Marriott property in two days. I was greeted with a smile as soon as I walked in the door (not so the previous Springfield). Two thumbs up to the desk attendant. Fresh hot coffee was made available. The lobby was clean and nicely furnished.

Our room.....this is by far the worst layout of any room at a Marriott we have ever stayed in. A long narrow hall to the bed & desk. No place to open our suitcases. There is a TV, coffee pot, microwave, refrigerator, drawers, desk & chair along the wall which is a plus. No sense loading the dresser doors with our clothes for one night.

Small bathroom with the door a few inches from the toilet.

Hopefully, not every room has this lousy layout.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank LoughsofVermilion
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonnie Barba, General Manager at Fairfield Inn & Suites Albany East Greenbush, responded to this reviewResponded 28 September 2021

Thank you for taking the time to respond---Some of our rooms are on the smaller side as this is an older property. I do apologize that the room you were in did not come close to what you expect from a Marriott Fairfield Inn. We would like to have another opportunity to have you stay--if you consider it, please let us know you were here before and we will do our best to make your next stay a better one

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