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goldengirl217
Rochester, New York

Stay somewhere else.

2.0 of 5 bubblesReviewed 3 May 2022via mobile
I stayed for one night on business travel. The rooms were outdated and dirty but worst of all, the walls were paper thin. I could hear the TV And voices of people next door as if they were in my own room. I was totally creeped out, I've never experienced such a thing. Staff was friendly and breakfast is included, but if you are interested in sleeping, stay somewhere else. This hotel is in desperate need of an upgrade.
Date of stay: April 2022
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonnie Barba, General Manager at Fairfield Inn & Suites Albany East Greenbush, responded to this review
Responded 4 May 2022
Thank you for your response--we are currently working on upgrades to our property as well as retraining our staff. I do appreciate you recognizing that the staff was friendly.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 April 2022

First the positive: the staff is pleasant and responsive. The property needs work, though. When we awoke, we found that, overnight, the ceiling had leaked water (we think/hope) into a suitcase!! This hotel clearly has water problems, and the rooms affected should not be rented until they are solved. To their credit, the staff was apologetic and refunded our payment for the room. Nevertheless, leaking ceilings are not acceptable.

Room tip: Avoid room 300 and any others with water issues. Check the ceilings for water spots!
Date of stay: April 2022
    • Location
    • Cleanliness
    • Service
Thank Kathy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2021 via mobile

Given the previous reviews and the great rate (10,000 points) I was a bit worried about what I would find, but it was great. Totally fine and would not hesitate to book there again if I’m in the area. It’s not the most updated designed, but was clean and sufficient.

Date of stay: October 2021
Trip type: Travelled solo
1  Thank udiedni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 October 2021

Two nights for a wedding. Left feeling unclean due to smoky smell permeating the halls and breakfast area with no obvious Covid protocols being followed: crowded with unmasked strangers, no spacing. The soap container in the shower was empty, only decaf coffee in the room but that did not matter because the coffee cups were too tall for the coffee maker!

Date of stay: October 2021
    • Location
    • Sleep Quality
    • Service
Thank Lisa and Rod B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2021 via mobile

This is definitely an older Marriott Fairfield property that does try to look newer but, fails in some areas. As soon as you drive up, the parking lot shows its age.

First off, this is our second Marriott property in two days. I was greeted with a smile as soon as I walked in the door (not so the previous Springfield). Two thumbs up to the desk attendant. Fresh hot coffee was made available. The lobby was clean and nicely furnished.

Our room.....this is by far the worst layout of any room at a Marriott we have ever stayed in. A long narrow hall to the bed & desk. No place to open our suitcases. There is a TV, coffee pot, microwave, refrigerator, drawers, desk & chair along the wall which is a plus. No sense loading the dresser doors with our clothes for one night.

Small bathroom with the door a few inches from the toilet.

Hopefully, not every room has this lousy layout.

Date of stay: September 2021
Trip type: Travelled as a couple
Thank LoughsofVermilion
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonnie Barba, General Manager at Fairfield Inn & Suites Albany East Greenbush, responded to this reviewResponded 28 September 2021

Thank you for taking the time to respond---Some of our rooms are on the smaller side as this is an older property. I do apologize that the room you were in did not come close to what you expect from a Marriott Fairfield Inn. We would like to have another opportunity to have you stay--if you consider it, please let us know you were here before and we will do our best to make your next stay a better one

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2021 via mobile

Stayed at the Fairfield for a basketball tournament in Saratoga. There was 3 of us to include our 13 year old daughter. Staff is very friendly and helpful. Plenty of covid sanitize area's. Hotel is dated (1980) looking. Rooms were clean but room did not have trash bags or any shower amenities. Called front desk and was told there was issues with plastic bags? (I know NY has a .05 fee to buy plastic bags at shopping centers) But they provided me a trash bag. Housekeeping came up and gaves us shower amenities. Location was about 35 minutes from Saratoga Springs. The hotel was very noisy at night due to several basketball teams and a full hotel. Breakfast was covid style. Being it had basically nothing. Plus it seemed like it was not kept stocked well. Coffee was empty and took 20 minutes to replace. Overall it was decent for the price. It also had a pool that wasn't open. Would i stay again? Probably not, there was better options. Also FYI, they only have 1 elevator so if the hotel is full your wait time is high! We did a lot of waiting..

Date of stay: June 2021
Trip type: Travelled with family
Thank mort439
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bonnie Barba, General Manager at Fairfield Inn & Suites Albany East Greenbush, responded to this reviewResponded 17 June 2021

Thank you for your response---please consider giving us another chance if you find yourself in the Albany area again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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