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happywanderers82
Boston, Massachusetts

Good hotel near the airport

4.0 of 5 bubblesReviewed 23 Oct 2023
My husband and I stayed at ALOFT/LGA for a 50-year reunion weekend. I chose it based on many positive reviews from other TripAdvisor members. The hotel is right next to LGA, but we didn't hear any noise from the airport. The room was big enough for us and our purposes. It was very clean, (especially the bathroom) and the bed was very comfortable. The only thing about the room that I would improve is the lighting. We found it to be very dark. We never had to wait long for an elevator. The lobby was bright and welcoming. There wasn't breakfast included in our stay (unlike most of the other Marriotts we have stayed at), but there was free coffee and tea in the lobby.(Unfortunately, we found the coffee too weak for our taste.) There was limited parking available (for a price), but the spots were tight. The greatest strength, however, had to be the staff. I had several last-minute tasks to do for the reunion, and the workers at the front desk were very pleasant and accommodating, when I had some requests for copying and printing. When I had difficulty with the WiFi in our room, someone came up to check within five minutes, and helped me problem-solve. I would definitely recommend ALOFT/LGA, especially if you are looking for a hotel near LaGuardia Airport. (There is a free shuttle.)
Date of stay: October 2023
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Melissa Pacheco, Guest Services / Front Office at Aloft New York Laguardia Airport, responded to this review
Responded 24 Oct 2023
Dear happywanderers82,

Thank you for taking the time to provide us with your feedback in regards to your recent stay at the Aloft LGA Airport Hotel.

We pride ourselves on delivering a memorable hotel experience during your travels, and I am pleased to hear that we have met that goal.

In upholding our commitment to provide a memorable experience with exceptional service, we would be happy to accommodate your family again whenever your travels bring you back to New York.

Best,

Melissa Pacheco
Assistant General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 9 October 2023 via mobile

When you need to be close to LGA, this is a good option. Only a 5 min shuttle ride or about a 10 min walk to the terminals. Shuttle runs every 30min starting at 4:30am. Rooms are quiet, bathrooms clean, enough outlets for charging. Staff very friendly.

Date of stay: October 2023
Trip type: Travelled solo
Thank 8michaely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Pacheco, Guest Services / Front Office at Aloft New York Laguardia Airport, responded to this reviewResponded 11 October 2023

Dear 8michaely,


Thank you for your pleasant review. We are so happy that you enjoyed your stay with us. We are pleased to hear that we exceeded your standards during your stay. Our team members are dedicated to making every stay a seamless one. We look forward to welcoming you back as a guest again. Come back soon!

Best,

Melissa Pacheco
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2023 via mobile

We recently flew into LaGuardia for a cruise ship trip out of Brooklyn, and we opted to stay at this location due to previous positive experiences at other Aloft properties. After retrieving our luggage, I contacted the hotel and requested the hotel shuttle which arrived within 10 minutes. The hotel is located across from the airport on the other side of Grand Central Parkway. The hotel lobby was modern, clean & comfortable, and the Front Desk staff were very friendly. There is a bar and restaurant located on the first floor. We took advantage of the bar’s happy hour and had dinner at the bar. The food we had was very good and reasonably priced. Our room was very clean and comfortable. Since the hotel is located across the highway from the airport, I was concerned about jet noise; however, we never heard any noise during the night. We had a great experience during our stay and would hesitate staying here again the next time we visit New York.

Date of stay: August 2023
Trip type: Travelled as a couple
1  Thank BruceLSU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Pacheco, Guest Services / Front Office at Aloft New York Laguardia Airport, responded to this reviewResponded 11 October 2023

Dear BruceLSU,

Thank you for providing us with your valuable feedback on your recent stay with us. We are very pleased to hear that we were the right choice of hotel and contributed to you having a great stay!! We continuously strive for guest satisfaction with either meeting or exceeding expectations and it pleases the ear to know that your trip was an overall success.

We look forward to being your hotel of choice again in the future.

Best,

Melissa Pacheco
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2023 via mobile

Great location.
Marriott app not working.
Don't understand the design where light is let into the bedroom through a frosted window in the bathroom. Used my phone when in the bathroom early in the morning so I didn't wake my companion.
Wings and Caesar salad from the restaurant were very good.
A little confusion at the front about how I could pay for a Diet Pepesi from the convenience stand.
Very comfortable bed.
Prompt, professional shuttle service. Would recommend to solo travelers, maybe not so much for couples.

Room tip: Uber drivers may drop you on the street in front of the hotel as the front entrance is kind of hidden.
Date of stay: August 2023
Trip type: Travelled as a couple
Thank Matthew S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Pacheco, Guest Services / Front Office at Aloft New York Laguardia Airport, responded to this reviewResponded 13 September 2023

Dear Matthew S,

Thank you for sharing your review of The Aloft LGA Airport Hotel. We’re elated that your stay exceeded your expectations. We know that the welcoming hospitality and personalized customer service of the staff can make a pleasant stay truly exceptional, and we appreciate your recognition of our high level of care.

We will definitely share your suggestions with our management team!

Thanks,

Melissa Pacheco
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2023

I booked a group at this hotel and the staff and Mgt team were excellent to work with! True professionals! My group was very happy w/the accommodations, service, breakfast and the convenient shuttle and proximity to the airport!
Perfect for LGA hotel needs!

Date of stay: August 2023
Trip type: Travelled on business
1  Thank Randi G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Pacheco, Guest Services / Front Office at Aloft New York Laguardia Airport, responded to this reviewResponded 24 August 2023

Dear681randig,

Thank you for your review. We are so pleased to hear you enjoyed every minute of your stay. It makes us happy that we exceeded your expectations. We will be sure to pass along your kind remarks to our team members.

We hope to welcome you back for another fabulous stay.

Best,

Melissa Pacheco
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2023

I checked into a conference room at this hotel for only a few hours in order to deliver a virtual keynote, using my laptop. Jasmin and Avon were incredible. They didn't just give me a room, they tried to understand what I was trying to do and made sure I was set up to win. They took care of me and made me the hero of the story, guiding me to a successful outcome. Super grateful for them.

Date of stay: August 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Donald M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa Pacheco, Guest Services / Front Office at Aloft New York Laguardia Airport, responded to this reviewResponded 24 August 2023

Dear DonaldmZ2139TY,

Thank you so much for your fantastic review! Our entire team is ecstatic that your stay was a great success! We are thoroughly pleased your entire stay was fantastic. We appreciate you mentioning the hospitality of all of our teams on property, as they strive to make each guest feel as if they were at home. We look forward to welcoming you back for another amazing stay.

Best,

Melissa Pacheco
Assistant General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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