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Kerry and JoAnn H
Prior Lake, Minnesota

A Gem I Had No Idea Existed! Desmond Hotel and Mr. D's Restaurant and Lounge

5.0 of 5 bubblesReviewed 14 Jun 2024
What a wonderful hotel! My wife and I stayed here while on a road trip to the east coast. The hotel was a pleasant surprise! Old, but classy and very clean and kept up well. The staff were wonderful. The restaurant (especially our waiter, Bill Spinosa!!) was excellent!! Bill was very helpful and accommodating, even though he was working a large party in another room. And, the Desmond Bread Pudding!!! Come on!! That custard is AMAZING! Overall, this is a top-notch hotel with a very good restaurant.
Date of stay: June 2024
Room Tip: Life is short - get the bread pudding!
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviewed 6 June 2024 via mobile

Spent a few nights at the hotel and the staff was amazing. For an older Crowne Plaza, it was well kept up. The restaurant that they have is very very good. The staff at the restaurant are also. We had Bill Mimosa as our main server for our breakfast is and he is excellent. If you can get into his area, you will be very pleased. He sprout Lee the most efficient server I have ever had in my 72 years. Back to the hotel, the enclosed courtyard is huge and is a wonderful place to kick back and have a drinkor even just a cuppa coffee.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Charles Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2024

I have been to the Desmond Hotel numerous times over the years for conferences. The hotel became run-down and smelled musty so we moved to another local hotel. We are now back at the Desmond. The hotel has been completely renovated. Rooms are very nice, beds are comfortable, front desk and entrance is lovely. The musty smell in the courtyard still exists but everything else is very nice. Here is my issue - when we checked in they gave us a room we did not want. Had to go back to front desk to get a different room. I guess because they must have cancelled my reservation, the removed the conference rate and when we checked out, they charged almost double what I should have been charged. Had to go back to front desk to have fixed. Received a call today from my back that someone applied for a Bonvoy Credit Card in my name (I did not) - my guess is that someone at the front desk used my information for that.

Room tip: Request a room away from the elevator
Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank TravelingDavid613
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 May 2024

Was here today for mother's day brunch
Husband was sick-did the right thing and stayed home.
Desmond said they still had to charge ($70) for him,fine, but I asked if we could get a to go meal and they said for food safety reasons no they couldn't.
I ran a food service operation and see no reason you couldn't provide a take out meal. I also have a degree in public health and feel punished for doing the right thing.

Date of stay: May 2024
Trip type: Travelled with family
Thank Patty M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Crowne Plaza Albany- The Desmond Hotel, responded to this reviewResponded 30 May 2024

Hello, Patty M

We love reading the opinions of our guests. And thank you for choosing our Crowne Plaza Albany - The Desmond. It's crucial for our improvement and allows us to make proper adjustments to offer you and all guests better service in future stays.

I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken.

Our establishment aims to meet the highest expectations in your business or leisure trips.

I hope we get another chance to show you we can do better. Our staff can't wait to serve you again soon.

Alejandro G.
Case Manager
IHG Hotels & Resorts Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2024

My company was hosting an event at this location. I was not able to join the reception as I was checking in guests. Patti, one of the banquet servers, saw me and asked if I wanted anything to eat. When I hesitated, she reviewed the menu with me, and asked what she could bring to me. I told her what I wanted and she brought it to me within just a few minutes! Thank you for going the extra mile and providing excellent customer service, thank you Patti!

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Wander30291910935
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024

Excellent service, very friendly hotel staff from the front desk to the people taking care of the rooms. The hotel has a cool layout and super quiet. Also recommend eating at Mr. D's, waiter Bill Spinosa was great, super friendly and concerned. Food is excellent

Date of stay: April 2024
  • Trip type: Travelled with friends
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Thank Jim S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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