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Elsie125
London, United Kingdom

Convenient and Comfortable

4.0 of 5 bubblesReviewed 6 Nov 2022via mobile
Once again a decent stay at this hotel. I like the location and proximity to the interstate. The lady on reception when we arrived was fantastic, very welcoming and informative (I can’t remember her name but it began with a D). The room was as expected, it was clean and well stocked with towels. Breakfast was good, plentiful and varied. Overall great value for the rate paid.
Date of stay: November 2022
Room Tip: Ask for a room at the front of the hotel away from the road.
Trip type: Travelled with family
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Reviews (261)
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7 - 12 of 261 reviews
Reviewed 11 August 2022

We wanted a place that was super close to Legoland. This is less than five minutes away. It is over 20 years old but doesn’t look it. We got two queens and a cot. Beds were good…..cot was so-so. We liked having a fridge and microwave. Continental breakfast was pretty good. Shower and Wi-Fi were good. The hotel was pretty quiet. Staff was good. It is located in a newish commercial area, right off the highway…..convenient if you want anything. A couple things knock it down a bubble……the AC was very loud when it came on, loud enough to wake me. And the roll-down blinds were snug around the sides but there was a quarter-inch gap at the top….allowing a bright ray of sunlight in. (The pool is small…..we did not use it).
We paid $170 plus tax, during tourist season. All in all, a good choice if you want to be close to Legoland.

Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
Thank DadFromMaine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 July 2022

Our room was clean and comfortable. It had a walk-in shower and very comfortable mattress with nice bed linens and pillows. The front desk clerk was very friendly. Be aware that this hotel is near Lego Land and there are lots of children in the hotel, many of whom have no supervision, run in the hallways, and make lots of noise.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank karen0706
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2022

The last time I stayed here I rated this place 5 stars. Unfortunately, I did not have the same experience. We had to change rooms because our first room was very dirty. When we got to the second room it was not much cleaner. There was lots of food under the bed. The refrigerator door fell off when I opened it. Our room key had to get programmed several times. The beds were not comfortable at all.
the breakfast was pretty decent. They finally opened up the breakfast area and the pool. There was a good selection of cold cereals and some hot food . Breakfast was served from 630 till 930. There is a Burger King and Taco Bell right in front of the hotel and the kids love that. The Castle fun center is 1 mile away. ShopRite is across the street
The staff was very nice and friendly
Overall, I think since Legoland opened , these hotels are not maintained as well. They are probably short staffed due to Covid and the prices have gone up And they are not as clean. Also,We were only given 2 towels for the four of us

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank Catrine m m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHG Service, Owner at Holiday Inn Express Hotel & Suites Chester, an IHG Hotel, responded to this reviewResponded 29 May 2022

Good day, Catrine m m,

I hope you are having a wonderful day. Thank you for choosing Holiday Inn Express and Suites Chester-Monroe-Goshen for simple and smart travel.

Thank you for sharing your thoughts about our hotel. I am delighted you mentioned our friendly hotel staff and our location. I'm sorry that the room was not at its best, and some aspects of your stay fell short of expectations. This is not the lasting impression we would hope to leave you with, and we assure you that we will discuss your experience with our hotel management team to see how we can improve our service.

Please allow us another chance to welcome you back, as we love to serve you better in the near future.

Kind Regards,

Zel N
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2021

Worst customer service. Ceiling leaking water from bathroom above around the light fixture in my room fecal material coming from the ceiling into my bathtub. Clogged toilets backing up into my room with fecal material and paper. Danielle the supposed manager pretended not to know her managers name. Or pronunciation of it. They never offered to switch me into a different room or at least send someone to see what the problem was. Refusing to give me my money back for the room. Pictures of the ceiling show that this must’ve been a problem going on a while because the ceiling has stains on it from being waterlogged.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank Apepexray
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 August 2021

I was pleasantly surprised by this hotel because I have had mixed experiences in Holiday Inn Express hotels. The hotel was very clean and seemed modern and recently updated. The room was large and comfortable and AC worked well. Check-in was quick even though there was a line when we arrived, and check out was even faster. The hotel is well located (for Chester NY), close to fast food, a diner, and Walgreens. Wifi and TV options were good.

I appreciated that they were strongly encouraging masks and most guests seemed to be complying. We could hear people moving up and down the hallways but not enough to disturb sleep.

The pool is closed but that was clear on the website before we arrived.

Date of stay: August 2021
    • Value
    • Rooms
    • Service
1  Thank Elizabeth G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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