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Vbaker
Keymar, Maryland

Service, service, service...with a Smile!

Review of Umbrella Hotel
4.0 of 5 bubblesReviewed 2 Sept 2019via mobile
The service was absolutely awesome! they are cheerful and friendly and helpful in every way! I can't say enough about the service! The hotel however... Sketchy location (the front desk is behind bulletproof glass). Our room had a lot of little issues that were annoying but which were promptly fixed by the friendly helpful and cheerful staff! They need to have a placard in the bathroom explaining how to make the shower work. If you can't get the shower to work go downstairs and I'll show you on their demo shower which means nobody can figure out how to make the shower work! Their breakfast room was being remodeled and they gave us gift cards to Dunkin Donuts switch was a perfectly acceptable alternative. Overall not a bad place to stay I wouldn't consider it an Ascend in the Choice Hotel Collection but acceptable except for the location. Again I can't say enough about the staff they were really great!
Date of stay: September 2019
Trip type: Travelled with family
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2 - 7 of 27 reviews
Reviewed 4 July 2019 via mobile

Decent hotel in a not-so-nice area of the Bronx. The buildings across the street and next to it are rundown or closed up. There is parking for only 3 cars behind the building by the trash but makes it safer for your vehicle. Very small but clean rooms with refrigerator, full size beds and a Keurig type coffee maker but no coffee or cups in the rooms. The front desk staff were very nice.

Date of stay: July 2019
Trip type: Travelled with family
Thank TRB46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 June 2019

The hotel itself is great! The room was very clean - quite big enough for the two of us - great TV and wifi - good parking - comfy bed and pillows - good air conditioning - great service from the front desk. The area where the hotel is located is very scary. I am not sure that we will return even though we really like the hotel. I certainly hope that the Bronx will clean itself up soon.

Date of stay: June 2019
Thank Betsy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2019

if all you want is a clean bed to sleep in then stay. Keurig coffee pot in room but no coffee pods. No iron or ironing boards. No continental breakfast as advertised. No wifi or internet was offered..

Date of stay: May 2019
Trip type: Travelled on business
Review collected in partnership with Choice Hotels
2  Thank Wander19181198500
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2019 via mobile

place is a joke,they charge too much for the lo -cal. Its really bad , anyone whreads reviews as a guide heed my warning . this place is not worth whst they charge
There is one ice macnine and its on the 6 th. Floor. The remote was broken and and the sheets are old. And for the price im shocked at the way i wS treated. These people need a clue in hospitality. Dont fall fall this ,its a sad nightmare so

Date of stay: April 2019
Trip type: Travelled with friends
1  Thank Sucksass
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2019

A wonderful hotel in a great location. A short walk to Yankee staduim. They weren't yet serving breakfast at the hotel, but provided gift cards for "Dunkin Donuts", where I had a nice breakfast sandwich. Don't believe any negative comments you see! It is a very good hotel in a very good location!!

Date of stay: May 2019
Trip type: Travelled with friends
Review collected in partnership with Choice Hotels
Thank t52anderson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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