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“value for money but pay for what you get”

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Sense Sunset Seminyak
Ranked #109 of 149 Hotels in Seminyak
Reviewed 15 January 2018

for what we needed Sense sunset was an ideal resort for our stay in Seminyak.

POSITIVES:
- very convenient location, 15minutes walk from Legian (cocoon nightclub) in one direction and then 20minutes walk to the heart of seminyak (eat street). this made it very easy talk walk in either direction exploring new restaurants and markets that were around. Very close to shopping strips, mini marts, markets and eateries.
- we booked a 1 hour massage at the Sense Sunset for 180,000 rupiah, and it was divine. Decent price, very clean rooms, professional service and an outstanding massage
- $64AUD per room per night (including breakfast) for a 1 bedroom + 1 bathroom double room, which is incredibly cheap. Very basic rooms with just a bed, TV and bathroom. Big downside is no bar fridge to store your drinks which i will talk about in the negatives.
- The beds were very comfortable, and i know this may seem like an unusual comment but for certain family members who have trouble sleeping could not praise these beds enough.
- Staff service was A grade the very best. Nothing was too hard for the staff at Sense sunset, arriving within 10 minutes of your call at your room. Supplied bar fridges, extra towels at request for no extra charge, towels, water, international plugs, taxi service organisation.

NEGATIVES:
- the rooms dont come with bar fridge which is quiet strange. No where to store cold waters, drinks and food, limiting the amount of drinks and food that could be brought around the pool during lunch.
- although there was a cooked breakfast, it was very basic and similar each day with not a lot of variety. consisting of mixed rice, noodles, omelette station, roasted potatoes and minimal cereal selection. The breakfast really needs to be improved as it was average and could do with a bit more of a variety (perhaps yogurts, cereals etc.).
- This resort had no facilities apart from a lap pool. Encourages you to walk the streets and get out of the hotel. Had a "gym" which consisted of 2 treadmill and that's it, was very below par and needs to be improved as you cannot classify and advertise this as a gym.

Room Tip: ask for a bar fridge they give it to you if you ask
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  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
1  Thank ozzy_jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSense-Groups, other at Sense Sunset Seminyak, responded to this reviewResponded 2 weeks ago

Dear Ozzy_Jay,

Warmest wishes from Sense Sunset Seminyak!

Thank you for taking the time to write a review regarding your experience with us.

Your positive comment regarding our location, room and our staff are highly appreciated.

We thank you for your kind feedback regarding our room and breakfast and we have very well noted your constructive comments regarding our hotel facilities since we are always looking for ways to improve our service and facilities.

Once again, we value your feedback since it allows us to improve our service and facilities and we do hope we will have the chance to welcome you back in the near future.

Sincerely yours,


Theresia Elena
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 391 reviews

Reviewed 3 January 2018

This hotel is close to a main street but inside you feel like in holidays. it is open but there is no street noise. clean rooms, friendly staff and a nice pool. only the wifi connection in my room is kind of bad. but for Bali it deserves the 4* status.

Room Tip: ask for a room at the inside with a balkony
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  • Stayed: January 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSense-Groups, General Manager at Sense Sunset Seminyak, responded to this reviewResponded 11 January 2018

Dear Mr Simon W,

Warmest wishes from Sense Sunset Seminyak!

Thank you for taking the time to write a review regarding your recent experience with us.

Your positive comment regarding our hotel location, room, staff and pool are highly appreciated and we have also shared your feedback regarding our wifi to relevant departments for their evaluation and improvement.

Once again, we value your feedback since it allows us to improve our service and facilities and we do hope we will have the chance to welcome you back in the near future.

Sincerely yours,


Theresia Elena
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017 via mobile

I stayed in grand deluxe room pool side. For traveller who loves to sleep until noon, don’t choose this room because it will be noisy in the morning (the sound from the restaurant and people swimming). I travelled with children so it’s okay, we woke up early in the morning either. Grand deluxe room had chiller & hairdryer but superior not, and my sister got a room with “garden” view (just random garden, trees, not set up garden) in superior room.
The service need to be improved because they cleaned up my room and didn’t change the towels (but they take the dirty towels, happen to me twice), and I need to ask to receptionist twice to get my new towel.

The food was okay. The menu was suitable for family. And no slippers for free, you may buy it in the hotel.

Stayed: December 2017, travelled with family
1  Thank iqiiit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSense-Groups, General Manager at Sense Sunset Seminyak, responded to this reviewResponded 11 January 2018

Dear iqiit,

Warmest wishes from Sense Sunset Seminyak!

We are truly sorry that you found the room to be noisy. We have higher floor rooms that away from breakfast and pool area. Please do not feel hesitate to contact us when you are returning to our hotel for us to take care of your reservation and make sure you will have quiet ambiance.

Further, your feedback regarding towel have been extended to our housekeeping team for their immediate action.
We will make sure we will take your comment seriously for the improvement of our service and we hope to have a chance to welcome you back in the very near future to see our improvement.

Thank you and we look forward to welcoming you back to our hotel.

Sincerely yours,

Theresia Elena
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017 via mobile

The hotel ambiance is very good. The vegetarian breakfast served was the beat.

It is approx at 1.2 km to 4 km distance from the La Fevala / Potato Heads and other known clubs/restaurants.

The Seminyak beach is apprx 20-25 mins walking distance.

Overall good hotel.

Stayed: December 2017, travelled as a couple
Thank Kalpesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSense-Groups, General Manager at Sense Sunset Seminyak, responded to this reviewResponded 5 January 2018

Dear Kalpesh P,

Warmest wishes from Sense Sunset Seminyak!

We thank you for staying with us and taking the time to post a positive comments of your experience with us on TripAdvisor. We appreciate your feedback for our breakfast for improving our quality and guest services.

On behalf of our team, we thank you for residing with us and we look forward to welcome you back to Sense Sunset Seminyak.

Sincerely yours,

Theresia Elena
General Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2017 via mobile

The stay was ok, wish it was better because I'm a long way from home over the Christmas period.

The room is clean, cleaned every day. Comfy bed and curtain to block out the light. The pool is also very good and enjoyable.

I had to request a change of room as I was on the ground floor next to the pool and kitchen this was quite noisy. I was moved to the 5th floor which was much better.

The WiFi is terrible it doesn't work at all I had to use my phone data. The room we moved to on the 5th floor phone didn't work so when we ordered room service we had to go down to the ground floor.

I ordered a tuna sandwich without egg. The sandwich came with egg. I had to go back down the stairs to advise I didn't order this. The kitchen wouldn't change my order or refund me. So I payed for a meal I didn't touch. Very unhappy about this.
Service is quite slow i.e when you ask for something or a question prepare to wait a while.

There was a man on the front desk who was very helpful.

I think overall it was an expensive stay for what it provided.

Stayed: December 2017, travelled as a couple
Thank khalid2394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSense-Groups, General Manager at Sense Sunset Seminyak, responded to this reviewResponded 5 January 2018

Dear Khalid2394,

Warmest wishes from Sense Sunset Seminyak!

Thank you for choosing Sense Sunset Seminyak for your stay during your holiday in Bali.

Your positive comment regarding our room, pool and front desk staff are highly appreciated.

We regret to hear that your stay did not live up to your expectation. We have taken note and wish to thank you for all your valuable comments. We will make sure we will take your comment seriously regarding WiFi and room service as we strive to improve of our service for each and every stay.

Once again, we value your feedback since it allows us to improve our service and facilities and we do hope we will have the chance to welcome you back in the near future.

Sincerely yours,

Theresia Elena
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sense Sunset Seminyak

Address: Jl. Sunset Road no. 88 S, Seminyak 80361, Indonesia (Formerly Swiss-Belinn Seminyak)
Region: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #109 of 149 Hotels in Seminyak
Price Range: $27 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sense Sunset Seminyak 4*
Number of rooms: 189
Official Description (provided by the hotel):
Sense Sunset Seminyak is a 3-star hotel located in the upmarket lifestyle area of Seminyak, Bali. The eclectic design concept of Sense Sunset Seminyak incorporates the elements of the five human senses as a basis for the hotel's services and facilities. Sense Sunset Seminyak provides services and facilities of high quality International standard. The hotel is within walking distance of shopping arcades, restaurants, cafés, nightclubs and other tourism attractions in and around Seminyak and the famous areas of Legian and Kuta. The hotel is only 8 km from Ngurah Rai International Airport. ... more   less 
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