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Reviews (272)
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Reviewed 27 September 2016

Just came back from staying at The Layar for 10 nights. My partner and I have been going to Bali for the last 14 years & have stayed at a lot of hotels, resorts and villas but for the last 3 years we have concentrated on just staying in villas. We always go to Bali for 3 weeks so we split our stay at 2 villas. One a bit low key & one really fancy.
We decided we would stay at The Layar on the second leg of our trip because the photos they post on their Instagram page look amazing.

First of all you have to pay upfront for your stay about a month before you arrive which I found a bit strange and when I queried it, reservation said that it is their company policy and because "The Villa needed the full payment to used for the miscellaneous they have to prepare before your arrival" (their words). We accepted that and paid in full. So by them stating the above, we were expecting great things from this villa as anyone would when you are paying just under $500 per night.

We stayed at the Sun Island Boutique Villa near Bingtang supermarket for our first 10 nights and it was wonderful as usual (we have stayed there twice before). The service is great, fantastic location and the most comfortable bed and pillows ever. The linen and towels were changed daily without being asked & they were clean and crisp. The air con was working great too. So by the time we were checking out of the Sun Island, we were extremely excited to check into The Layar as you can imagine.

The check in process at The Layar was very easy and we were taken to our villa soon after. We were shown where everything was and what was "chargeable". The first thing we noticed was that the air con in the bedroom was not blowing cold air. So we fiddled around with the remote to see if we could get it going a bit better but to no avail. So we rang reception and they got the maintenance team to have a look at it. All they did was pulled off the front cover of the unit and said to wait 1 hour to see if it gets any better but in the meantime "we will give you a fan"! After 1 hour, it did not come good. On our way out to dinner with friends we went into reception and told them it is still not working and guess what their response was? "The unit is already set at it's maximum capacity and isn't the fan we gave you working!!??" I think this is when i lost my sense of humour! I had to remind them that I didn't pay this kind of money per night "upfront" so you can "prepare for our arrival" to get a fan in the bedroom! The air con was fixed when we got back from dinner thank god but the point is I shouldn't have had to kick up a stink for them to fix it.

As part of the package, it stated that the sheets will be changed daily. On our first night we noticed that the bed sheet was already stained before we even got into bed! So gross! So we had to request them to be changed. So I wonder what did they do to "prepare for our arrival"! All the linen & towels did not look clean, they either had stains on them or just didn't smell clean. Not what white towels should look or feel like at a 5 star villa. The bed was uncomfortable, it felt old. I could even feel the springs at times.

There were sometime 4 to 5 security guards on duty but none of them understand or speak English so my partner and I joked what if there was an emergency? What would they all do? They don't even guide traffic in or out of their driveway!

The breakfast at the restaurant was ok, a bit too over the top for a breakfast menu so after having breakfast there 2 mornings, we just went to Sea Circus, Sisterfields, Livingstone Bakery & Kim Soo for breakfast.

We so wanted to give this villa a great review but was very disappointed with it. We won't be staying there again. There are so many other luxury villas around that area for the same price like Equilibia Seminyak which we stayed at last year. The experience was amazing there! I think the management at The Layar needs to know that the guests' experience is everything and if they want their guests to come back or even to recommend the villa, they will need to pay a lot more attention to the finer details. My partner and I both work in the prestige car / customer service industry and we both know that the clients' experience and your data base is priceless!

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank 992ginac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The-Layar-Manager, Front Office Manager at The Layar - Designer Villas and Spa, responded to this reviewResponded 6 October 2016

Dear 992ginac,

Thank you for reviewing The Layar - Designer Villas and Spa.

We apologize that your air-conditioner wasn’t working to your satisfaction upon arrival, and that you felt our response was inadequate, however, we are pleased that after you returned from dinner you found the unit to be operating satisfactory.

Our housekeeping department do daily servicing of our villas including linen changes, as well as an evening turndown service. We are sorry to hear that the linen did not appear to be clean upon your arrival, this is certainly below our standards. We have spoken to our housekeeping department to ensure this does not happen again. To this end we have upgraded all of our linens and toweling throughout the resort and this should be installed in all of our Villas mid-way through October 2016.

Thank you for having time to write this review, we do value your feedback. Again, please accept our apologies for our lapses that negatively affected your time with us.

Regards,

Anton Budiono

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2016 via mobile

The villa is fabulous!
We stayed in the biggest four bedroom villa with a big pool, dining and sitting area, and also with a entertaining TV room.
For friends and family or event staying over. It is an awesome choice.

Stayed: September 2016, travelled with friends
1  Thank Gabriel_Lam_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The-Layar-Manager, Front Office Manager at The Layar - Designer Villas and Spa, responded to this reviewResponded 5 October 2016

Dear Gabriel_Lam_HK ,

Thank you for having time to review The Layar.

We appreciate your feedback that The Layar four bedroom villa is fabulous with a big pool, dining, sitting area and also with an entertaining TV room.

We thank you for having stay with us and we hope to welcoming you back at The Layar sometime in the future.

Kind regards,
Anton Budiono

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2016

From the moment of our arrival, as we were greeted with a wonderful crew, we felt like we had entered another world! It is truly a sublime paradisiac villa residence.
Travelling with my brother for the 4th time in Bali, this was definitely the most amazing place we stayed at. I was truly amazed when I saw our villa at the Layar. The beach is close but it is difficult to leave this wonderful villa: amazing pool, amazing layout, totally private and silent, architecture is typically from Bali, so why would you leave this paradise?! Even the restaurant and the room service is one of the best food we had in Bali. The meals offered were excellent. The overall atmosphere was serene and peaceful.
The service is exceptional with a high-quality staff. A call and they are right here at your door.
The Layar is THE place to stay if you are looking for a paradise in Bali, close to everything, private, natural, silent, relaxing, there is no such place I know in Bali better than the Layar Villas.
We want to thank the staff and owners for their wonderful welcoming and service all the stay long.
The only problem is that you never want to leave this Villa!!! It is too good to stay there, it is true vacation!!!

Thank you The Layar!!


Stayed July 2016.

Room Tip: Villa 14!!!
  • Stayed: July 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SimonNisima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The-Layar-Manager, Front Office Manager at The Layar - Designer Villas and Spa, responded to this reviewResponded 6 October 2016

Dear SimonNisima,

Thank you for reviewing The Layar - Designer Villas and Spa

We would like to highlight your comment that since the first time of your arrival, you felt like you had entered another world and difficult to leave your wonderful villa.

We appreciate your feedback that you had the most amazing place you stayed at. Also for the excellent food that you ordered on our room service and restaurant menu.

We look forward to having you stay with us again at The Layar in the future.

Kind regards,
Anton Budiono

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Reviewed 8 September 2016

We are invited to stay for a team building over the weekend. As the villas are there for a few years, we weren't sure what to expect and did not put any much expectation. However, we were wrong, We were amazed and simply fall in love at the moment we walked in. Every corners in respect of designs, layout, furniture and fixtures etc are well designed and decorated. The villa also allows guests to have their breakfast either at the villa or at the restaurants. Breakfast is good. The location is ideal as it is not very far from the main shopping area Seminyak square. It is about 15 to 20 minutes walk or take a taxi ranging from IDR20K TO IDR50K. Overall, we have a wonderful stay there.

  • Stayed: September 2016, travelled with friends
    • Location
    • Rooms
    • Service
Thank THH888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2016

Floor layout and architecture perfect. Blend of balinese style and modern design makes this pleasing to the eye! Fresh flowers, object d'art and understated elegance. Large rooms, designed to minimise air con noise, great bathrooms and super clean. Nothings disappoints.

Room Tip: Every villa looks wonderful!
  • Stayed: September 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Bec B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The-Layar-Manager, Front Office Manager at The Layar - Designer Villas and Spa, responded to this reviewResponded 5 October 2016

Dear Bec B ,

Thank you for taking time to review The Layar - Designer Villas and Spa.

We would like to highlight your comment that our villa floor layout and architecture is perfect with blend of Balinese style and modern design. Also for the large rooms, great bathrooms and our special air conditioning cover design.

We are glad to hear that nothing disappoints during your stay with us. We look forward to seeing you back at The Layar in the future.

Kind regards,
Anton Budiono


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