My family and I stayed over Labor day weekend- one night to attend a family wedding. We took one of the most expensive rooms- a suite- because we were 4 in a room and all the other rooms had been taken by the bridal party and other travelers. When we arrived the elevator was out our entire stay. We had to walk up and down the stairs in our dresses and high heels. Although we took a suite and the hotel was aware how many people were staying in the room there were pillows, blankets and towels for only 2 people. They brought up more when we called the hotel desk. This was just not what we expected when taking an expensive room. The fact it was Labor Day weekend is no excuse. They appear to have been short staffed because I tried to speak to a manager and none were around. I was told to call back to see if they would make an accommodation on the room rate. I called the managers several times and there isn't even an answering machine. They simply never pick up. I wrote several emails to Holiday Inn Corporate and also received no response. The hotel itself is clean enough. The suite is decent enough if they stock it properly. But there is a lack of help and if you encounter a situation as I did you won't get satisfaction. I think this has soured me on Holiday Inn.

We ended up here for one night because there was literally nothing else within a reasonable price range that wasn't super sketchy/crawling in bedbugs and black mold. The one night cost us $330. We weren't looking for much other than a clean room, a TV, and a comfortable bed since we were going to be at a wedding and not actually in the room for very long.

After arriving back from the wedding, we were surprised to hear music still playing through speakers throughout the hallway on our floor in the early hours of the morning. I went down to the front desk to complain that it was hard to sleep when the music was audible from our room and the woman I spoke with said there was nothing she could do and apologized. Why is it necessary to play music at 3am in the hallway of a hotel where your sleeping guests can hear it? And why can't you turn it off?