Had an okay stay at the Hilton. The toilet did not flush properly, the bathroom was tiny (I mean so tiny that the towels were in the shower and there was no other place to put them in the room!), and the room was clearly dated. But for a one night stay it was okay. The highlight was the omelette bar for breakfast and I was extremely grateful that they opened breakfast at 6 am since I had to leave early.
Good Afternoon RobinG5977GQ,
We are disheartened you experienced mechanical issues in the room and your dissatisfaction with the age of the property - feedback is crucial to us and we always welcome it. We are glad you enjoyed our Breakfast options and the hours of operation met your needs! We hope we can welcome you back in the future so you can enjoy a better experience. Thank you again for providing valuable feedback to us.
I cannot thank the entire hotel staff enough for making my guests for my son's wedding absolutely perfect. Every staff member went out of their way to make sure all of our wedding guests were taken care of. We had a huge wedding at a nearby venue and I was panic stricken for months to make sure everything went well. We had more than half the hotel booked. From the moment my guests checked in they were taken care of. Gift bags, rooms ready early, bar open late, breakfast for everyone, every aspect of their stay was taken care of to perfection. Not one issue and we stayed late into the morning hours with friends and family and they made sure we were all attended to. I am sure it wasn't easy as they accommodated over 150 people alone in that hotel. In wasn't overly fancy but we had room for the night before where we ate and drank and they didn't force us to leave. The bartenders didn't stop serving, the food was overflowing and that was just a rehearsal dinner with about 70 people who came early for an extra night. So thank you from the bottom of my heart for giving me peace of mind. All of your staff were incredible and the rooms were exactly as we booked them. No bumps in the road, connecting where we needed them to be and close together for immediate family. Rare but welcome caring people, clean rooms and great amenities.
WOW - thank you so much for your positive review. We are so glad you were able to enjoy yourselves during an unforgettable and joyous time. We will be sure to share your great review with our entire team! We hope to be able to welcome you back to our hotel real soon!
Was there for my niece's wedding my room was paid for, They wanted a card to put on hold for damages I made a mistake and left my credit card home but I had it on my phone in my wallet. Which he could see it was my card, but he would not rent me the room even though the room was already paid for... He knew what I was there for because it was in the notes, I had my dress in my hand, and the lady from reservations spoke with him but he wouldn't budge even after he was told to charge the room double but I would only stay one night (HOW HEARTLESS). I had to get dressed in the car in the parking lot..
I am truly sorry for the experience you had with one of our team members. You can be assured this was followed up on so it is not a repeat occurrence as we always want our guests to feel welcome at our hotel!
The staff was very friendly and accommodating. We were there for a family wedding. My husband and I had a king suite which was perfect for a gathering area with separate sleeping area. The room was very clean and housekeeping came every day and cleaned it nicely.
Outside of the cleanliness of the rooms, I can’t say enough about how wonderful the staff was. Saffa and Donald at the front desk were extremely pleasant and accommodated our entire group and everyone’s requests. The wait staff and bar staff were also excellent and were so nice to let everyone gather late into the evening in the expansive lobby area. I would highly recommend the hotel for large groups.
Thank you for your positive review - we love hearing these comments! Donald and Safaa are the best and we are grateful to have them on our team. We hope to welcome you back real soon!
Donald (reservations) at the front desk was phenomenal! He helped me book a stay for my dad while I was in another state. My dad ended up in the hospital the night before he was supposed to check in and Donald helped me change the reservation and assured me that he would have a room when he got out. He was very patient and accommodating I cannot rave about him more. Thanks Donald, I hope you see this you're the best!
Thank you so much for your outstanding review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words and positive feedback mean the world to us and serve as a great motivation for our team.
We genuinely appreciate your choice to stay with us and are delighted to know that you enjoyed our services and facilities. Our goal is to ensure that every guest has a memorable and pleasant stay, and we are delighted to have exceeded your expectations.
We hope that you will consider us again for your future travels. Our doors will always be open to welcome you back with the same warmth and hospitality that you experienced.
Once again, thank you for taking the time to share your feedback. It was a pleasure having you as our guest, and we look forward to the opportunity of serving you again in the future.
