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Anjila G

I'd live there if I could

5.0 of 5 bubblesReviewed 24 Aug 2023
This place is great. It's clean. The staff are all super friendly. The business center is private and set up well. It's a nice location. I stayed here for several weeks and would have kept staying if I could have. The bartender and front desk staff were esoeciallly friendly.
Date of stay: July 2023
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this review
Responded 4 Dec 2023
Great review! Thank you for the positive comments - our staff love reading these daily - hopefully we will see you again real soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (519)
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    Traveller rating
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    All reviews rooms were very clean nice hotel would definitely stay here again hot tub i highly recommend this hotel front desk staff ice rink lobby nj wedding
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    8 - 13 of 519 reviews
    Reviewed 24 August 2023

    My family of four booked a night at the HGI in Wayne last week. We met some other members of our extended family who were also staying here. We haven't seen each other in a while so all of us ended up hanging out in the pool, lobby and breakfast/dining areas just catching up througout our stay. The entire staff (especially Reno at breakfast and Jamie/Jeremy? on the evening Sat night bar shift) were super welcoming and accomodating. Rooms were clean and large and would definitely recommend.

    Date of stay: August 2023
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    Thank James G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 5 December 2023

    Thank you for the great review - we are fortunate to have some great team members who truly go above and beyond to meet and exceed our guest's expectations! Hopefully if you come back to the area, we will be able to serve you once again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 July 2023 via mobile

    Had a wedding nearby and needed a place just for the night to crash. Everything was great. Big, clean room with a coffee maker. It was a sauna outside but the AC kept me nice and cold. Bed is great. Everything was exactly what I needed. Check in was easy, quick and efficient.

    Date of stay: July 2023
    Trip type: Travelled solo
    Thank alrutt
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Moe Khalil, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 July 2023

    Thank you very much for the glowing review! We are grateful for your kind words and are pleased to see that we exceeded your expectations. Thank you for choosing to stay with us and hope to see you coming back again. Thank you.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 June 2023 via mobile

    Stayed here for a nearby wedding, rooms were very clean and spacious. Hotel grounds and lobby were well maintained. Front desk attendants were professional and courteous.
    Overall had a pleasant stay, would stay here again if I was in the area.

    Date of stay: August 2022
    Trip type: Travelled as a couple
    Thank travel7753
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Moe Khalil, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 July 2023

    Thank you very much for the glowing review! We are grateful for your kind words and are pleased to see that we exceeded your expectations. Thank you for choosing to stay with us and hope to see you coming back again. Thank you.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 May 2023

    We were locked out of our rooms at a wedding celebration. Then told by Jeremy at 1:00 AM that we could be let back in to pack up and move to another room. This continued for an hour. It was the worst customer service situation I’ve ever had experienced. Hilton failed on all accounts.

    Date of stay: April 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Garden Inn
    Thank htay321
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback and we are deeply disheartened to hear about your experience with one of our team members - this is not what you have come to expect from a Hilton property and we take all feedback to heart. Thank you again for sharing this with us and we will ensure it is appropriately followed up on.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 April 2023

    I travel a lot for business and this location is by far the best. Monica the bar tender has the smoothest drinks. The business professionals and families are a diverse mix of guests; all respectfully greeting each other with "hellos" and "where are you froms?" The snack bar is always fully stocked and the food while not fine dining is definitely the best hotel food I've ever consumed. I would give 5 stars but the pool/hot tub hours are HORRIBLE. This is the only Hilton Garden Inn location that closes at 8pm. The hot tub is more of a bath and the staff refuses to turn it up. Overall, they get close but completely miss the mark by not allowing reasonable access to all their amenities.

    Date of stay: February 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Camille C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback and we are apologize for the inconveniences with accessing the amenities you have come to expect from the Hilton brand - we take all feedback seriously and have since revisited our operating hours after we were able to provide some more training to our staff that allowed us to take this crucial next step. Thank you again for your feedback and we hope we can welcome you back soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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