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traveler7753
Boston, Massachusetts

Pleasant Stay

3.0 of 5 bubblesReviewed 3 Jun 2023via mobile
Stayed here for a nearby wedding, rooms were very clean and spacious. Hotel grounds and lobby were well maintained. Front desk attendants were professional and courteous.
Overall had a pleasant stay, would stay here again if I was in the area.
Date of stay: August 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Moe Khalil, General Manager at Hilton Garden Inn Wayne, responded to this review
Responded 24 Jul 2023
Thank you very much for the glowing review! We are grateful for your kind words and are pleased to see that we exceeded your expectations. Thank you for choosing to stay with us and hope to see you coming back again. Thank you.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (519)
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    All reviews rooms were very clean nice hotel would definitely stay here again hot tub i highly recommend this hotel front desk staff ice rink lobby nj wedding
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    11 - 16 of 519 reviews
    Reviewed 6 May 2023

    We were locked out of our rooms at a wedding celebration. Then told by Jeremy at 1:00 AM that we could be let back in to pack up and move to another room. This continued for an hour. It was the worst customer service situation I’ve ever had experienced. Hilton failed on all accounts.

    Date of stay: April 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Garden Inn
    Thank htay321
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback and we are deeply disheartened to hear about your experience with one of our team members - this is not what you have come to expect from a Hilton property and we take all feedback to heart. Thank you again for sharing this with us and we will ensure it is appropriately followed up on.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 19 April 2023

    I travel a lot for business and this location is by far the best. Monica the bar tender has the smoothest drinks. The business professionals and families are a diverse mix of guests; all respectfully greeting each other with "hellos" and "where are you froms?" The snack bar is always fully stocked and the food while not fine dining is definitely the best hotel food I've ever consumed. I would give 5 stars but the pool/hot tub hours are HORRIBLE. This is the only Hilton Garden Inn location that closes at 8pm. The hot tub is more of a bath and the staff refuses to turn it up. Overall, they get close but completely miss the mark by not allowing reasonable access to all their amenities.

    Date of stay: February 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank Camille C
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback and we are apologize for the inconveniences with accessing the amenities you have come to expect from the Hilton brand - we take all feedback seriously and have since revisited our operating hours after we were able to provide some more training to our staff that allowed us to take this crucial next step. Thank you again for your feedback and we hope we can welcome you back soon!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 11 April 2023 via mobile

    Great place! Well maintained and clean property with friendly staff. Derrek at front desk helped us out with a special request. All staff were super helpful and nice. Clean pool and jacuzzi. Five stars for everything, highly recommended.

    Date of stay: April 2023
    Trip type: Travelled with family
    Thank Jay1018999
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    WOW - thank you for your positive feedback and for recognizing Derrek at the Front Desk. We love receiving five stars! We can't wait to welcome you back in the near future!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 March 2023

    I am sure this hotel caters to families visiting the hockey rink next door so they have put in provisions for the pool/gym on weekends. Both need assistance from the front desk to be allowed in. Pool is only open from 9am-8pm due to the kids I was told. BUT it would be nice to have an hour totally adult only from 8-9am and then 8-9pm. They have the rule but they do not monitor this. So you have kids in the gym and kids in the hot tub. Parents-please be responsible! And the hotel should be monitoring these areas. It should not be up to the guest to have to say something to another guest.

    Hotel was clean and comfortable They had complimentary coffee/tea/HC. Breakfast is $15pp. Not included with your stay.

    Date of stay: March 2023
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Hilton Garden Inn
    Thank kathy P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback - we understand the frustrations with the pool/gym on the weekends. We take all feedback/suggestions to heart and continuously revisit our procedures to see how we can improve to make the experience better. We hope if you are in the area again, you will give us another try to win back your loyalty!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 March 2023

    I have stayed here before. Noone seems to respect diamond members or business people. I asked for a quiet room for work.well tons of kids running all over this place. Screaming..banging on doors taking over the hotel and even the business office. Noone asks them to calm down. It's obvious they want kids who play soccer and no longer stays from business guests. One kid even hit my leg with a ball. No control. Never again for me or anyone I know. 2 other guests saidvthe same problem for them.

    Date of stay: March 2023
    Trip type: Travelled solo
    Thank 167dahlias
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback and we are deeply saddened you experienced this type of atmosphere during your stay. Our staff tries to meet each and every guest's expectations and we apologize we fell short with this during your stay - we hope we can welcome you back soon and you can experience a stay that Hilton has become known for!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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