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803chaimj
Brooklyn, New York

Great property will be back soon!!

5.0 of 5 bubblesReviewed 11 Apr 2023via mobile
Hotel's Favourite
Great place! Well maintained and clean property with friendly staff. Derrek at front desk helped us out with a special request. All staff were super helpful and nice. Clean pool and jacuzzi. Five stars for everything, highly recommended.
Date of stay: April 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this review
Responded 24 May 2023
WOW - thank you for your positive feedback and for recognizing Derrek at the Front Desk. We love receiving five stars! We can't wait to welcome you back in the near future!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (519)
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    Traveller rating
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    All reviews rooms were very clean nice hotel would definitely stay here again hot tub i highly recommend this hotel front desk staff ice rink lobby nj wedding
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    14 - 19 of 519 reviews
    Reviewed 31 March 2023

    I am sure this hotel caters to families visiting the hockey rink next door so they have put in provisions for the pool/gym on weekends. Both need assistance from the front desk to be allowed in. Pool is only open from 9am-8pm due to the kids I was told. BUT it would be nice to have an hour totally adult only from 8-9am and then 8-9pm. They have the rule but they do not monitor this. So you have kids in the gym and kids in the hot tub. Parents-please be responsible! And the hotel should be monitoring these areas. It should not be up to the guest to have to say something to another guest.

    Hotel was clean and comfortable They had complimentary coffee/tea/HC. Breakfast is $15pp. Not included with your stay.

    Date of stay: March 2023
      • Value
      • Location
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    Review collected in partnership with Hilton Garden Inn
    Thank kathy P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback - we understand the frustrations with the pool/gym on the weekends. We take all feedback/suggestions to heart and continuously revisit our procedures to see how we can improve to make the experience better. We hope if you are in the area again, you will give us another try to win back your loyalty!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 March 2023

    I have stayed here before. Noone seems to respect diamond members or business people. I asked for a quiet room for work.well tons of kids running all over this place. Screaming..banging on doors taking over the hotel and even the business office. Noone asks them to calm down. It's obvious they want kids who play soccer and no longer stays from business guests. One kid even hit my leg with a ball. No control. Never again for me or anyone I know. 2 other guests saidvthe same problem for them.

    Date of stay: March 2023
    Trip type: Travelled solo
    Thank 167dahlias
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you for sharing your feedback and we are deeply saddened you experienced this type of atmosphere during your stay. Our staff tries to meet each and every guest's expectations and we apologize we fell short with this during your stay - we hope we can welcome you back soon and you can experience a stay that Hilton has become known for!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 February 2023

    We just needed a quiet getaway for the night in a clean hotel and we got just that. Checkin was quick and easy, pool area was clean and quiet. Restaurant server was attentive and the food was good. We enjoyed ourselves so much we might make this hotel our local getaway spot.
    Thank you!

    Date of stay: February 2023
      • Value
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    Review collected in partnership with Hilton Garden Inn
    Thank Raquel L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    It is great to hear your positive feedback about your experiences at our hotel - thank you very much and we look forward to welcoming you back time and time again!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 January 2023

    fantastic staff and superior property. Donald, Jeremy and other front desk managers are top notch. Food is great and the entire staff goes our of their way for their guests. I truly recommend this property.

    Date of stay: January 2023
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    Thank trw4999
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 25 May 2023

    Thank you very much for your kind words about our hotel and more specifically the staff you encountered while staying here - we cant wait to welcome you back!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 10 January 2023 via mobile

    The property is very neat and clean with big spacious rooms and a very pleasant staff. Jeremy, Donald, Katie , Monica were all very helpful
    The only downside is that the food is not that great
    Overall a nice experience:)

    Date of stay: December 2022
    Trip type: Travelled with family
    Thank ShaliniBhasin
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 23 January 2023

    Thank you for your kind words about our staff - they love hearing their names mentioned in the surveys and social reviews. Our apologies for the dissatisfaction with the food - you can be assured we followed-up with the appropriate staff to determine the root cause of the issue. This will allow us to continue providing that excellent experience for you and our future guests!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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