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EpsomJim
Epsom, United Kingdom

Perfect stay in every way

5.0 of 5 bubblesReviewed 21 Oct 2022
This is one of the nicest and friendliest hotels I have stayed at while on business.

I was made to feel so welcome by Safaa when I checked in. I was given all the information I needed to have a comfortable stay. Room was, well appointed, clean and very comfortable with everything stocked. The gym is pretty well equipped for a hotel and is spotlessly clean.

Kerri behind the bar also deserves a mention, she makes a mean Bloody Mary and really makes you feel welcome while away from home.
Date of stay: October 2022
Trip type: Travelled on business
5.0 of 5 bubblesService
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Luke B, General Manager at Hilton Garden Inn Wayne, responded to this review
Responded 22 Jan 2023
WOW - this is great recognition for our staff, especially Safaa and Kerri! They love hearing their names mentioned in the reviews - we are glad we were able to go above and beyond for you during your business trip! If your business brings you back to our area we would love to see you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews rooms were very clean nice hotel would definitely stay here again hot tub i highly recommend this hotel front desk staff ice rink lobby nj wedding
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20 - 25 of 519 reviews
Reviewed 24 August 2022

We stayed here for one night visiting relatives in the area.
The check in was pretty funny. We stated it was too bad they didn't take pets. The desk receptionist said, "Yes we do - we can't get the website changed." He also mentioned one website said they're closed. None of this is true. Pets are welcome (75 dollars for the first 4 nights) and they're open.

There's a nice bar/restaurant area which we didn't use - but we enjoyed the free coffee.

Front desk staff and food and beverage hostess were lovely.

The room was large with a living room (not sure if they upgraded us or if that's a standard room) . Very nice bathroom with a walk-in shower (no tub in our room - but I'm pretty sure you can request one - we prefer walk-in showers).

Bed was comfortable. Good AC and extra blanket available.

Thanks, Hilton.

Date of stay: August 2022
    • Value
    • Location
    • Service
Thank Ellen L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 23 January 2023

Thank you for the positive feedback and yes, we did have some technical difficulties with our website - glad we are still very much open and excited we were able to accommodate you and your family! Please continue to keep us in mind if your travels bring us to our area again.

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Reviewed 22 August 2022

The trip was awesome. The front desk staff person was awesome. He treated everyone so wonderful. We had a wonderful breakfast. And the rooms were so very clean and comfortable. I appreciate the kind was of the staff

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Keepthefaith5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 23 January 2023

This is great to hear - our staff truly loves going above and beyond for each guest and I am glad to hear they were able to exceed your expectations. We hope we can welcome you and your family back real soon!

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Reviewed 1 July 2022

My daughter got married in Franklin Lakes and we reserved a block of rooms at the Hilton Garden Inn in Wayne. We were extremely happy with our 2 day stay there. The hotel staff was very friendly and very accommodating. The rooms were very clean and comfortable. We also hosted a breakfast there for our family and friends and it was great. I highly recommend this hotel.

Date of stay: June 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank smjones58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 23 January 2023

Thank you - we are glad you were able to enjoy your time at our hotel for such a joyous occasion. We hope we can be of service again to you and your family sometime in the near future!

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Reviewed 24 May 2022

I am writing with regard to my most recent stay at the Hilton Garden Inn in Wayne, NJ. My boyfriend and I stay at this hotel frequently when he travels and we have always been happy with the property until recently.

On our latest visit (Sunday, May 15, 2022) we used the hot tub to unwind. We noted that it did seem a little “murky” but didn’t think too much about it. After we got back to our room, we noted that our swimsuits smelled rather foul. Several days later (Tuesday), I developed a rash on the trunk of my body along with a painful red spot on my breast. Then I developed a pain in my armpit. At this point, I decided to see a doctor and was diagnosed with “hot tub folliculitis”. I am now on a strong antibiotic and antibacterial cream for this disgusting bacterial infection/rash.

I am beyond disappointed in the Hilton Garden Inn and this apparent lack of cleanliness. I would like to see this rectified. It is enough to make us stay elsewhere in the future.

Date of stay: May 2022
1  Thank LC3411
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2022

Welcoming professional staff.
Checking in was a pleasant experience and we were treated as valued guests
Quiet environment and spacious clean rooms, comfortable beds.
Reasonably priced rooms, real value for money.

Date of stay: May 2022
    • Value
    • Rooms
    • Service
Thank willem_pil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 23 January 2023

Thank you for the positive review - our staff loves welcoming our guests each and every day. We hope to welcome you back when you are in the area again!

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