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I am writing with regard to my most recent stay at the Hilton Garden Inn in Wayne, NJ. My boyfriend and I stay at this hotel frequently when he travels and we have always been happy with the property until recently.
On our latest visit (Sunday, May 15, 2022) we used the hot tub to unwind. We noted that it did seem a little “murky” but didn’t think too much about it. After we got back to our room, we noted that our swimsuits smelled rather foul. Several days later (Tuesday), I developed a rash on the trunk of my body along with a painful red spot on my breast. Then I developed a pain in my armpit. At this point, I decided to see a doctor and was diagnosed with “hot tub folliculitis”. I am now on a strong antibiotic and antibacterial cream for this disgusting bacterial infection/rash.
I am beyond disappointed in the Hilton Garden Inn and this apparent lack of cleanliness. I would like to see this rectified. It is enough to make us stay elsewhere in the future.
Date of stay: May 2022
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All reviews rooms were very clean nice hotel would definitely stay here again hot tub i highly recommend this hotel front desk staff ice rink lobby nj wedding
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Welcoming professional staff. Checking in was a pleasant experience and we were treated as valued guests Quiet environment and spacious clean rooms, comfortable beds. Reasonably priced rooms, real value for money.
Date of stay: May 2022
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Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 23 January 2023
Thank you for the positive review - our staff loves welcoming our guests each and every day. We hope to welcome you back when you are in the area again!
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It was a very comfortable stay with nice staff and spacious room. The location was great since we were there for hockey. Just a 5 minute walk to the ice rink. I would definitely stay here again next time there is a hockey event.
Date of stay: February 2022
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Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 2 March 2022
Thank you for the recommendation - it is great to hear of our convenience to your final destination. We'd love to continue to be your first choice when it comes to choosing your accommodations in the Wayne area!
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This hotel is a hidden gem. I will never stay at one of those highway hotels. This is the cleanest hotel I have ever stayed at. The staff was professional and and provided exceptional service. The food was very good burgers were topnotch. Highly recommended
Date of stay: December 2021
Trip type: Travelled with family
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Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 2 March 2022
AWESOME - our staff and I love reading these type of reviews! Thank you for your kind words and we are delighted to hear of such a positive experience in all areas. We hope to see you again real soon!
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This is a nice, convenient hotel. Clean, friendly people, nice rooms, excellent restaurant and bar. I was there for 5 days due to a family emergency and was able to work using the WiFi and print in the business center. It worked out great
Date of stay: December 2021
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Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 2 March 2022
Thank you for your positive review - I am sorry to hear it was due to an unfortunate circumstance but am glad we were able to accommodate you during this time. I am glad the Wi-Fi and Business Center were available and worked to your satisfaction. Hopefully the next time you visit it will be for a leisure trip and we will be your number one choice!
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Stayed there for a family wedding, it was very nice with great shuttle service to and from the Brownstone I think each room should have their own individual safes rather than leaving personal belongings at the front desk
Date of stay: December 2021
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Luke B, General Manager at Hilton Garden Inn Wayne, responded to this reviewResponded 2 March 2022
Thank you for your review and comments - we are glad you were able to enjoy your time and had a seamless experience with the transportation provided. We hope to be able to accommodate you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC