Went with my cousin for a 2 night getaway. Some really good things - the beds are comfortable and rooms reasonably quiet at night. They provide bottled water, a coffee maker and a mini refrigerator. The pool area is really pretty and they have plenty of lifeguards. Pools are heated so you can swim outside even when it is cold out. And there are some activities from the resort, the sister resort and the included athletic club. Breakfast at the restaurant (only Kites was open when we were there) was fine - food decent and service was friendly. There is a really nice gym that is part of the hotel complex and outdoor lighted pickelball courts!

My concern was about the lack of safety standards. The outdoor pool has a hut with a lifeguard and a space heater that is plugged in right in front of his feet. He would literally have to jump over it to get to the pool. It could easily, it seemed, end up in the water and electrocute the swimmers. We brought this to the attention of the front desk staff and it was not rectified. We suggested putting the fan behind the lifeguard instead of in front of him if they had to have a plugged in space heater at all so close to the water. I was horrified that they would do this at all and then continue to do it even after we pointed out how dangerous it is. We chose not to use the pool for this reason. Also, while the bathtub/shower combo in the room was very nice, it was very slippery and there were no protections - handles or even mats for the tub. The last negative is that the wifi is awful and only seems to work in the common areas. We mentioned it and "IT" was going to "work on it" but it wasn't resolved.

Some other things to note - not affecting the rating but good to know. When we went there was only one restaurant available. There are several really good places outside of the resort however so not an issue. Also, they charge 3% to use credit cards for the hotel bill which haven't seen before for a hotel, but accept cash and debit cards. We paid by cash and strangely for a company that wants cash, they do not have the ability to provide change. Not a big deal but good to know.

I was considering this for a family trip with the grandkids but the pool issue is a deal killer for me. The hotel response to our concern was troubling.