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Carmen Q

Perfect Family resort

Review of Minerals Hotel
5.0 of 5 bubblesReviewed 4 Nov 2024
The pool was amazing there were pools outside inside pool hot tub, even in November you can use the outdoor pool. The water is warm. The customer service was on point and friendly. You have it all in one place, pool, food, games, arcade and an amazing view everywhere.
Date of stay: November 2024
Trip type: Travelled with family
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Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this review
Responded 4 Nov 2024
Dear Carmen,

Thank you for sharing you Minerals Hotel stay experience with me. We're so glad your whole family had a great time with all of our awesome amenities, activities and dining.

We look forward to seeing you all again sometime very soon – CHEERS!!

Mike
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,174)
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2 - 7 of 2,174 reviews
Reviewed 31 October 2024 via mobile

We came here for the Harvest Trail. The staff here were fabulous. Very helpful, friendly and professional. The accommodations were clean with a nice view. We went on the wine cellar tour and the wine director who gave the tour was amazing. She was extremely knowledgeable and answered all the questions my wife and I had. I can’t recommend this tour enough.

If there was anything that I could say could use improvement the guest WiFi was very poor. Most of the times we were in the room we got poor to no reception.

The hotel does charge an extra 3% if you use charge card so you will need to use debit card or cash not to incur this charge.

Date of stay: October 2024
Trip type: Travelled as a couple
Thank Bulldog201
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 5 November 2024

Hello Bulldog201,

Thank you for taking a few minutes to share your recent stay experience with me.

I'm so glad to hear that everything was wonderful and that you found everyone on our team to be full of the warmest hospitality.

Our award winning wine cellar over at our sister property is truly a one of a kind experience and it's so amazing to learn how much you and your wife enjoyed this part of your stay!

That said, I am sorry if the wifi experience was a bit poor and will certainly pass this onto our hotel operations team as feedback.

Please visit us again some soon – CHEERS!!

Mike
Guest Experience

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Reviewed 23 October 2024 via mobile

We went at the last minute for one night in October. Luckily the weather was fantastic and we had a great time. The outdoor pool was so warm and nice. The indoor pools were also so nice and I did a water aerobic class which was so fun! I had an amazing facial with Grace. She was beyond amazing.
The happy hour with Ian in Kites was great. Dinner and breakfast at Kites also good.
Great for a quick getaway.

Room tip: We heard it gets very crowded in the summer with lots of kids.
Date of stay: October 2024
Trip type: Travelled with family
Thank harlady
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 26 October 2024

Dear Harlady,

Thank you for sharing the wonderful recent stay experience you had with us – I'm so glad you had such a great time, and will gladly pass on your kind words to Ian and Grace.

Please visit us again sometime soon – CHEERS!!

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2024

Had a wonderful experience at your lovely , bucolic venue for my nephew’s wedding !
Food was excellent ! Staff courteous and delightfully polite. Front desk & security could not do enough to make us feel welcomed and comfortable.
Pools were well maintained with an attentive life-guard staff.

A special stand-out was Hostess Kimberley ; she went above & beyond to
accommodate me & my elderly , disabled
Mother, Patricia.
She seated her with easy access, recommended the tastiest specialties , and gave her a drink on the house.

I highly recommend you !
Thank you !

Kelly Hunt
c/o Figliozzi / Caputo

Date of stay: October 2024
Trip type: Travelled with family
Thank Kelly H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 23 October 2024

Dear Kelly,

I'm so delighted to learn how much you enjoyed your special wedding stay with us!. It was OUR ENTIRE team's absolute pleasure to help make their day so incredibly special as well as memorable – we are so glad that everyone experienced the warmest hospitality and found great enjoyment from our wonderful resort amenities.

That said, we hope to see you again at some point for a nice, relaxing leisure stay with us.

CHEERS!!

Mike
Guest Experience

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Reviewed 20 October 2024

I'm a long standing member of Mineral Springs Gym. I go to the gym to work out at least 3 days a week. I like it there, especially the weight room and assistants Coleen and Karen who are very conversent with the large amount of equipment that is available. I now know how use it all, thanks to them. They go above and beyond on a daily basis.

Fran Winthrop, Warwick, N.Y.

Date of stay: October 2024
Trip type: Travelled solo
Thank Richard W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 23 October 2024

Hello Richard,

Thanks so much for sharing your gym experience with me and also for being such a loyal member of ours!

I will gladly pass on your kind words directly to Colleen and Karen :)

Mike
Guest Experience

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Reviewed 20 October 2024

Stayed at the hotel for one night while attending a wedding. The amenities at the hotel are nice, but many things were either closed or unavailable.

The big issue we had with the hotel was the room. We had room 502, and we were constantly woken up by other guests using the elevator and vending machines. We weren't going to switch rooms in the middle of the night my whole family. Once the room was dark, you could see the gaps all around the door where insulation or padding should have been used to block out the noise from the hallway.

No one in our room has a good night's sleep. Don't let them give you that room.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wanderer20666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 23 October 2024

Dear Wanderer20666,

I'm so sorry about the difficulty you had sleeping due to the excessive noise coming from outside your room, and have passed this along directly to our engineering team so they can take a look.

Thank you for bringing this to our attention and please accept our sincerest apologies!

Regarding availability for different areas of the hotel, all of our hours of operation are listed on our website, but we do apologize for any misunderstanding.

Mike
Guest Experience

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