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L B
Basking Ridge, New Jersey

Does Not Live Up to the Website

Review of Minerals Hotel
2.0 of 5 bubblesReviewed 23 Sept 2024
Friends recommended Minerals Hotel as a fun family get away destination in New Jersey. I spent a considerable amount of time on the website reviewing the included activities and admiring the lovely pictures of the resort. Unfortunately, the website is more impressive than the actual property. Upon arrival, there was no one stationed at the entrance to greet us or assist with our luggage. After checking in I was told I could help myself to a gondola and given instructions on how to locate our room - it was a maze-like endeavor to say the least. Our room was a junior king suite with balcony. The decor was adequate, and the room was clean, although a bit tired like most of the property. I had hoped for a kitchenette, but Minerals does not offer this amenity like its sister property Grand Cascades Lodge. What was available was a counter with small sink, mini-fridge, coffee maker and microwave. No plates, cups or utensils were provided. The reviews about the beds are not wrong. The king size bed was hard as a rock. On our final night there, I chose to sleep on the air mattress we brought for our children. Also, the shower had mildew in it. Many times, I could hear people banging upstairs. What was probably the most irritating part of our stay was the over-crowding at the pools. I subsequently came to find out that you can purchase a day pass to use the pools and facilities without having to be a guest of the resort. It was difficult to find lounge chairs during peak hours and those chairs were quite dilapidated. The interior pools are heated with a small outdoor section that is also heated; however, the larger main outdoor pool is not heated and was very cold - even for our children. The gym is enormous and equivalent to a Gold's. Apparently, that is also open to public membership. With the gym and pool being available to the public, parking for guests staying at the resort can be tough. There are some enjoyable activities for families that are included but not enough options to make up for the issues I have already mentioned and the cost. I paid close to $500 a night (when factoring in taxes and a hidden resort fee of $37 nightly). Lastly there are only two on-site dining options, both of which are mediocre and over-priced. Honestly, I expected more for the rate I was paying. I would not return, and I will not recommend this resort to others.
Date of stay: August 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this review
Responded 24 Sept 2024
Dear 1-2-d,

Thank you for taking a few moments to share your personal stay experience with me.

I wanted to let you know that we very sincerely appreciate your honest feedback, and that it has been shared with our hotel operations team so our managers can better understand in what areas and ways we can continue to improve.

That said, I would like to direct our housekeeping manager's attention towards the room you had stayed in where you described seeing mildew in your shower so that this can be immediately addressed. Needless to say, this is not the cleanliness standard we want our guest's to experience in their room.

At your earliest convenience, kindly email me directly at service@csresort.com with the room number you had stayed in.

We are sorry that you did not feel as though you received the value for what you paid and I do apologize for the shortcomings you mentioned here in your review.

Warmest Regards,

Mike
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 2,173 reviews
Reviewed 24 September 2024

Went for a wedding and had the best experience. Pool, goat yoga, sauna, arcade, archery; it has everything! Staff is super friendly. Anywhere you go that they are there, they will greet you with a hello. The room was very clean. Some people sad the beds were a bit hard but I didn’t mind. Room was clean, view was great from the mezzanine. Just beautiful

Date of stay: September 2024
Trip type: Travelled with family
Thank Marisa L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 24 September 2024

Dear N1904VPmarisal,

I'm so glad you an amazing wedding stay with us and enjoyed all of our plentiful amenities coupled with superb hospitality from our awesome staff!

We hope to see you again sometime in the future for a nice leisure stay!

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2024

OMG , I went Sunday for the first time & was very impressed. The whole place is lovely. I felt so pampered. And afterwards we had drinks & appetizers at Moonshine. The bartender Katina was awesome. She gave some great suggestions of things to do at the hotel & the area as well. She was great, she made us feeled like valued customers. A rarity these days. She had us laughing & made us some really tasty great drinks too. She was super friendly. I really look forward to returning. Between my pampered experience. And the awesome bartender Katina. We will definitely return. I give it 2 👍👍

Date of stay: September 2024
Trip type: Travelled with friends
Thank Travel696639
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 24 September 2024

Dear Travel696639,

Thank you for taking a few moments to share you recent stay experience with me!

I'm so delighted to learn how much you enjoyed everything and will gladly pass on your kind words to Katina as well as the rest of our hotel operations team.

We hope to see you again very soon ;)

Mike
Guest Experience

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Reviewed 19 September 2024

Everything was perfect! The staff, the amenities, dining, pools, activities, spa, rooms and grounds. I can honestly say we did not have even one disappointment while there. Reservations were easy as was the check in which included our room being ready early.

Date of stay: September 2024
Trip type: Travelled as a couple
1  Thank Susanne W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 24 September 2024

Dear Susanne,

I'm so glad you had a spectacular time during your recent stay with!

On behalf of Crystal Springs Resort, we can't wait to see you again on your next visit to Minerals Hotel!

Warm Regards,

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2024

We absolutely loved staying here, unfortunately we couldn’t not stay for another day because it was completely booked, but the place speaks for itself! Everyone was friendly, the rooms and pools were very clean. The food we had at breakfast was absolutely delicious.

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trail11524061127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 24 September 2024

Dear Trail11524061127,

I'm so glad you had an wonderful getaway with us last month – thanks so much for taking a few moments to share your experience with me!

We look forward to seeing you again in the hopefully near future!

Mike
Guest Experience

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Reviewed 31 August 2024 via mobile

Not an exaggeration - you cannot sleep on the bed. It is pretty much the same as sleeping on the concrete floor. Incredibly firm, I’ve never felt anything like it. Please stay away, truly truly this place is not luxurious, the food is awful, and just an overall rip off

Room tip: Avoid? lol the beds
Date of stay: August 2024
Trip type: Travelled as a couple
Thank Maddie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 24 September 2024

Dear Maddie,

Thank you for sharing your feedback with me regarding your stay with us last month.

I'm very sorry you did not find our beds comfortable, and wanted to also invite you to share any other feedback you might have.

That said, I can be reached directly at service@csresort.com.

Kind Regards,

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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