We spent the weekend at the Minerals for a large family wedding. Both the ceremony and the reception were held at the hotel’s outdoor venues. The grounds were lovely, the celebration and food were great, and the children in our group loved the nice pool area. Some of the rooms and other facilities seem a little dated, but overall we would have had a nice impression of this hotel to share except that our stay was marred by extraordinarily poor treatment by hotel staff immediately upon our arrival. The hotel is large but only maintains a few vastly insufficient parking spaces for immediate unloading upon arrival/registration, and there is no hotel staff out front to help or guide arriving guests. Luckily we found a spot in what we thought was the designated unloading zone (the signs are not entirely clear), but after unloading our bags and bringing them inside (which took no more than 15 minutes or so), we were shocked when we returned to the car to find a threatening, harshly worded, very large neon orange parking violation sign plastered to our window that was all but impossible to scrape off. When we returned to the front desk, the clerk told us we had inadvertently parked in the manager’s space (even though there was no marking to that effect). So we asked to talk with the manager. The clerk and the manager then pointed the finger at hotel security, noted they had a lot of problems with improper guest parking lately, and more or less said it was beyond their control. They refused our request to have hotel security or hotel staff remove the sign and its gooey residue from our car. Instead, after much cajoling, they eventually just gave us some glass cleaner to “help” us do it ourselves. The worst part, however, was the attitude that both of these individuals — the front desk clerk and manager — displayed. They were patronizing and dismissive of our concerns and all but suggested we got what we deserved, simply for trying to unpack our own bags in the designated registration zone, just as travelers do in normal hotels every day. This completely unwarranted, brusque treatment seems unacceptable anywhere, but certainly seems unacceptable in the hospitality industry. This “welcome” to the Minerals honestly cast a dark shadow over our whole stay. By the way, we noticed over the course of our stay that many, many other arriving guests parked in the same spot we did for unloading, but none of those other families (fortunately) seemed to have gotten the same awful treatment we did for doing so.