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Lidia d

Best place

Review of Minerals Hotel
5.0 of 5 bubblesReviewed 26 Aug 2024
Best place ever with lots amd lots of activities included as archery,laser shooting, axe trowing, rock climbing, pools,jacuzzi,steam room and sauna,gym,yoga,meditation, zumba,basketball, pickleball etc with amazing food and wonderful staff!!!
Date of stay: August 2024
Trip type: Travelled with family
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Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this review
Responded 29 Aug 2024
Dear lidiad967,

I'm so glad you love it here at Minerals Hotel!

Thank you ever so much for your incredibly kind review – please visit us again sometime soon!

Mike
Guest Experience
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 August 2024 via mobile

Will not be coming back here! I was here with my pregnant wife and 3 year old daughter for a long weekend. They gave us a room facing a wedding party held here, the noise was unbelievable. We called the front desk and they told us the party will be going on until 11pm and they will give us a discount for this night?!? We felt like we were in the party with the music blasting and the DJ screaming just outside our room!! It was unbelievable and the response from the staff was even more unbelievable. We are paying guests! The next morning we talked to the assistant manager and she simply told us that there will be another wedding the next night and that we are welcomed to cancel our reservation and leave!?! What kind of response is that? They finally agreed to move us to a different section of the hotel but the next night we were still hearing music and people partying all around us at night. Just unbelievable. Also, the outside main pool and inside pool are not heated and you simply cannot go in, the water is freezing. Only one small outdoor pool is heated enough to actually use and all the hotel guests use it. Don’t they notice that no one is using the other pools?! We told the front desk about it but they don’t care.

Room tip: Don’t come here.
Date of stay: August 2024
Trip type: Travelled with family
1  Thank jonathan k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 20 August 2024

Dear Jonathan,

Firstly, I'm so sorry to hear about your disappointing stay with us at Minerals Hotel and the difficulty you had relaxing due to the noise going on with one of our weddings. We do have a very strict 11pm "quiet time" policy resort-wide, however I would like to apologize to you for us not making you and your family feel valued as our guest's.

Regarding our pools, the only one that is not heated is the extremely large outdoor seasonal pool which is warmed only by the surrounding air temperature. All others including our indoor are all heated. For this particular concern, it's not so much that our front desk team does not care, but this is physically impossible since there has never been a heater for that pool and is only available from Memorial Day through Labor Day weekend.

Kind Regards,

Mike
Guest Experience

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Reviewed 23 July 2024

Had a wonderful relaxing time. All the staff were friendly and attentive to all our needs. The room was clean and comfortable, and the pool was a joy. The entertainment at the Moonshine bar was fantastic. They played all of "Our music". I highly recommend this for a girl's weekend, a family reunion or a couple's getaway. They really cater to all. P.S. the breakfast buffet was delicious!!

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Beth F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 26 July 2024

Dear John,

I'm so glad you a wonderful all-around stay with us here at Minerals Hotel!

Please visit us again sometime soon – CHEERS!!

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024 via mobile

We spent the weekend at the Minerals for a large family wedding. Both the ceremony and the reception were held at the hotel’s outdoor venues. The grounds were lovely, the celebration and food were great, and the children in our group loved the nice pool area. Some of the rooms and other facilities seem a little dated, but overall we would have had a nice impression of this hotel to share except that our stay was marred by extraordinarily poor treatment by hotel staff immediately upon our arrival. The hotel is large but only maintains a few vastly insufficient parking spaces for immediate unloading upon arrival/registration, and there is no hotel staff out front to help or guide arriving guests. Luckily we found a spot in what we thought was the designated unloading zone (the signs are not entirely clear), but after unloading our bags and bringing them inside (which took no more than 15 minutes or so), we were shocked when we returned to the car to find a threatening, harshly worded, very large neon orange parking violation sign plastered to our window that was all but impossible to scrape off. When we returned to the front desk, the clerk told us we had inadvertently parked in the manager’s space (even though there was no marking to that effect). So we asked to talk with the manager. The clerk and the manager then pointed the finger at hotel security, noted they had a lot of problems with improper guest parking lately, and more or less said it was beyond their control. They refused our request to have hotel security or hotel staff remove the sign and its gooey residue from our car. Instead, after much cajoling, they eventually just gave us some glass cleaner to “help” us do it ourselves. The worst part, however, was the attitude that both of these individuals — the front desk clerk and manager — displayed. They were patronizing and dismissive of our concerns and all but suggested we got what we deserved, simply for trying to unpack our own bags in the designated registration zone, just as travelers do in normal hotels every day. This completely unwarranted, brusque treatment seems unacceptable anywhere, but certainly seems unacceptable in the hospitality industry. This “welcome” to the Minerals honestly cast a dark shadow over our whole stay. By the way, we noticed over the course of our stay that many, many other arriving guests parked in the same spot we did for unloading, but none of those other families (fortunately) seemed to have gotten the same awful treatment we did for doing so.

Date of stay: July 2024
Trip type: Travelled with family
Thank SCJL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 26 July 2024

Dear Jon,

I'm so glad you enjoyed all the wedding festivities as well as our pools, grounds and loved our delicious cuisine.

We are very sorry however for any misunderstanding regarding the parking situation outside the front of our building. The spot you parked in was very much clearly marked for the general manager of which you had also spoken to him directly along with several other managers during this unfortunate incident.

One of the managers from our front desk also tried having a bellhop assist you with your belongings to help expedite the check-in process but you had declined this service.

Again, we are very sorry that this obviously put a damper on your stay with us, but are very glad you were able to join us and enjoy your family's wedding nevertheless.

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2024

The King suite was a great choice. I loved the balcony which brought peace and relaxation. The property was beautiful. I loved the amenities. Only bad thing I have to say is that during my reservation I was not told the Grotto and cave were not open.

Date of stay: July 2024
Trip type: Travelled solo
Thank Seaside56244335250
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 10 July 2024

Dear Seaside56244335250,

I'm so glad that you had such a wonderful time throughout your stay overall and will gladly pass along your feedback to our hotel operations as well as reservations team.

That said, we can't wait to see again very soon!

Mike
Guest Experience

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Reviewed 25 June 2024

We came for our friends wedding and decided to bring the kids with us to make a long weekend of it! The resort was very family friendly with lots of activities for the kids and adults!! The kids loved swimming in the pools, splashing around in the splash pad, playing in the game room, and seeing the animals at the petting zoo. My husband and I enjoyed the easy access to all amenities, the great customer service and the comfy suite as our home base. We will definitely be coming back!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cailin G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 25 June 2024

Dear Roam294965,

I'm so glad you had a fantastic stay with us and wanted to thank you for sharing your personal experience with me.

We can't wait to see you all again sometime soon!

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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