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Carla

Solo staycation

Review of Minerals Hotel
5.0 of 5 bubblesReviewed 4 Jul 2024
The King suite was a great choice. I loved the balcony which brought peace and relaxation. The property was beautiful. I loved the amenities. Only bad thing I have to say is that during my reservation I was not told the Grotto and cave were not open.
Date of stay: July 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this review
Responded 9 Jul 2024
Dear Seaside56244335250,

I'm so glad that you had such a wonderful time throughout your stay overall and will gladly pass along your feedback to our hotel operations as well as reservations team.

That said, we can't wait to see again very soon!

Mike
Guest Experience

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,174)
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21 - 26 of 2,174 reviews
Reviewed 25 June 2024

We came for our friends wedding and decided to bring the kids with us to make a long weekend of it! The resort was very family friendly with lots of activities for the kids and adults!! The kids loved swimming in the pools, splashing around in the splash pad, playing in the game room, and seeing the animals at the petting zoo. My husband and I enjoyed the easy access to all amenities, the great customer service and the comfy suite as our home base. We will definitely be coming back!

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cailin G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 25 June 2024

Dear Roam294965,

I'm so glad you had a fantastic stay with us and wanted to thank you for sharing your personal experience with me.

We can't wait to see you all again sometime soon!

Mike
Guest Experience

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Reviewed 17 June 2024

We stayed at the Minerals Hotel, it was a great experience from the moment we checked in. Kristan and Blake, front desk, were extremely friendly and very helpful. They gave us all the information needed to go on the Appalachian Trail. The resort, our room was clean and ready when we arrived. Lots of resort activities if you'd like to join or simply sit by any of the many pools. Only one restaurant on site (a little pricey) but, the burger was excellent. We are planning another visit in early October. Highly recommend this Hotel.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gloria m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 18 June 2024

Dear Gloria,

I'm so delighted to hear how much you thoroughly enjoyed your stay with us and will happily pass on your kind words to those you mentioned as well as with our entire hotel operations team.

The best compliment we can ever receive is when a guest has already told us that they've booked another stay with us. This let's us know how well we're doing so thank you for sharing this with me and taking the time to review your personal experience.

CHEERS!!

Mike
Guest Experience

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Reviewed 6 May 2024

Please allow me to introduce myself: I am
Petra Schemmann

Pianist, music educator, poet and writer.

My doctor, Dr Hill, found Crystal Springs online, because she knew I needed personal time with Spa in a nature surrounded setting.

Crystal Springs is perfect in every way, more over Mineral Hotel. Many shout outs to follow.

Crystal Springs is all about wellness.
Some people come here for events such as weddings, conferences, conventions or corporate events. A lot of people come for get away, spa, etc.

Some of us have addictions or mental health issues and benefit from Crystal Springs.

Personally I struggle at times with mental health, due to severe past trauma and am once again addicted to cigarettes. However only smoke outdoors and dispose of butts apropriably. Enjoy alcohol but do not get drunk, let alone hang overs.

Mineral Hotel has a
Fantastic team. All the workers are kind, skilled and helpful individuals.

Beautiful setting, beautiful rooms, environmentally friendly. Awesome food and bar with DJ and dance floor, Gym, yoga classes, arcade etc fantastic indoor/ outdoor pool in tropical setting. Pickle ball, nature trails.

Special shout out to Kristen at reception, warm, welcoming, compassionate, relatable.

Special shout out to Mildred/ Millie in house keeping for her kindness, compassion, generosity and for going above and beyond in helping me.

Joe, bar, for skills, kindness. Sorry Joe when for quite a while you thought I dined and dashed, we’re in disbelief and we were both relieved when I made it back just in time. TY Joe for your empathy and understanding.

Also special shout out to Donna at the bar for outstanding skills, kindness and wisdom.Kevin and Eddy also very kind at the bar.

Special shout out to young Nana at the bar for people skills, compassionate, hardworking and extremely kind.Also Nick, at the bar. TY

But it’s not just about bar. Plus I am not youngish and never get drunk.

Young , Anna and Morgan stood out at cafe, preparing delicious espressos!!

Jake with member services is excellent. He is skilled, kind, encouraging and accommodating!

My first time booked first night at Mineral hotel, second night at luxury hotel.
Accidentally drove to luxury hotel first.
Was greeted by Darlene.

Darlene is kind, excellent listener, skilled and compassionate.
Sadly can’t say the same about Nicole.

Upon booking mentioned that once again, due to personal circumstances, am addicted to cigarettes. Never smoke indoors and always dispose of butts properly.
Nicole was very harsh, not understanding of my addiction, let alone compassionate. I found myself on my last straw and rather than going back to Mineral hotel, opted to drive all the way back home.

Let’s continue with the positive:

During my first stay Andrew from reception was almost my night nurse. Spoke with him three times. He is extremely kind, caring and likable individual.

Rachel, Mia and Jacob also stand out at reception. Especially Jacob for skills, compassion and tech knowledge.

TY Tyrell for being the bestest bellman!!

Grazias Dimaris from housekeeping!
Very skilled, sweet and kind.

Special shout out to Candy in house keeping. Candy is hardworking, hands-on, compassionate and kind.

Last but not least if you would like to listen to some of my piano recordings that are streaming, please go to Spotify or Apple Music.

Am currently working on more recordings to be released later this year.

TY in advance for your support!

TY and enjoy Crystal Springs located in beautiful New Jersey, otherwise known as the garden state!

Date of stay: May 2024
Trip type: Travelled solo
Thank Petra S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 6 May 2024

Dear Petra,

I am so glad that you enjoyed your time with us here at Crystal Springs Resort as well as that you are personally doing so well!

That said, I wanted to let you know that we are so appreciative in you taking a few moments to share your experiences with us. It will be my absolute pleasure to pass on all of your wonderful compliments and kind words to the many talented staff members you mentioned.

We do sincerely look forward to seeing you again here at Crystal Springs Resort sometime in the very near future!

Mike
Guest Experience

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Reviewed 15 April 2024 via mobile

We had an absolutely amazing girls getaway for my daughter’s 16th birthday! From the moment we got to the front desk, we were greeted by Krista who instantly bonded with my daughter and her bestie. Throughout our entire three days we enjoyed activities like archery, the wild animal educators, the rock climbing wall, and the indoor/outdoor heated pools and hot tubs. We each got a facial and the spa was truly pampering! Every time we passed the front desk, Krista gave us a huge wave and asked how we were doing. Every single person I interacted with from the wait and bar staff, activities, house keeping, janitorial, and the pool staff- everyone was friendly and truly seemed to be welcoming and caring. I’ve traveled quite a bit and stayed at everything from luxury hotels to tiny motels and this is probably one of the best run resorts I’ve ever stayed at. I saw staff regularly checking the ph in the hot tubs and pools, checking temperatures, and cleaning down hand rails. The only garbage I saw was from guests who left empty plastic cups. I would highly recommend a stay at Minerals!

Room tip: Activities that cost extra are clearly labeled and explained. We had a room on the top floor with a lovely view of the mountain.
Date of stay: April 2024
Trip type: Travelled with family
Thank elf614
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 16 April 2024

Dear elf614,

It was entirely our team's absolute pleasure to make your daughter's 16th birthday a memorable one for the book!

Thank you so much for choosing Minerals Hotel here at Crystal Springs Resort and taking a few moments to share the wonderful experience you all had throughout the many areas of our hotel with me. I will gladly ensure your review is received by our entire hotel operations team.

Such an honor for us to be remembered by you as one of the best ran resorts you've ever had the pleasure staying at - WOW what a compliment!

Please visit us again sometime very soon!

Mike
Guest Experience

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Reviewed 11 April 2024 via mobile

I don’t understand why this place has such mixed reviews. I’m just returning from a solo birthday trip for 2 days and I feel AMAZING and recharged. Minerals/ Crystal spring is truly its own happy place bubble. Everyone and everything was phenomenal. The grounds at Minerals and Grand Cascades are beautiful and fully renovated. The food was 10/10 and the service. Everyone was so kind.
Spa amenities were also 10/10. I stayed at Minerals for a few nights and then did a day cation package at Grand Cascades.
I cannot wait to go back !! Thank you Crystal Springs for a wonderful birthday getaway

Date of stay: April 2024
Trip type: Travelled solo
Thank Mariel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 11 April 2024

Your are quite welcome Mariel and THANK YOU for sharing the wonderful recent experiences you had at both our hotel's with me!

We so appreciate your kind words and I am absolutely delighted to ensure your review as well as post-stay survey comments reaches our hotel team.

That said, we wholeheartedly look forward to seeing you back again here at Crystal Springs Resort in the near future :)

P.S. HAPPY BIRTHDAY once again – CHEERS!!

Mike
Guest Experience

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