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Petra S

Crystal Springs/ Mineral Hotel, NJ

Review of Minerals Hotel
5.0 of 5 bubblesReviewed 5 May 2024
Please allow me to introduce myself: I am
Petra Schemmann

Pianist, music educator, poet and writer.

My doctor, Dr Hill, found Crystal Springs online, because she knew I needed personal time with Spa in a nature surrounded setting.

Crystal Springs is perfect in every way, more over Mineral Hotel. Many shout outs to follow.

Crystal Springs is all about wellness.
Some people come here for events such as weddings, conferences, conventions or corporate events. A lot of people come for get away, spa, etc.

Some of us have addictions or mental health issues and benefit from Crystal Springs.

Personally I struggle at times with mental health, due to severe past trauma and am once again addicted to cigarettes. However only smoke outdoors and dispose of butts apropriably. Enjoy alcohol but do not get drunk, let alone hang overs.

Mineral Hotel has a
Fantastic team. All the workers are kind, skilled and helpful individuals.

Beautiful setting, beautiful rooms, environmentally friendly. Awesome food and bar with DJ and dance floor, Gym, yoga classes, arcade etc fantastic indoor/ outdoor pool in tropical setting. Pickle ball, nature trails.

Special shout out to Kristen at reception, warm, welcoming, compassionate, relatable.

Special shout out to Mildred/ Millie in house keeping for her kindness, compassion, generosity and for going above and beyond in helping me.

Joe, bar, for skills, kindness. Sorry Joe when for quite a while you thought I dined and dashed, we’re in disbelief and we were both relieved when I made it back just in time. TY Joe for your empathy and understanding.

Also special shout out to Donna at the bar for outstanding skills, kindness and wisdom.Kevin and Eddy also very kind at the bar.

Special shout out to young Nana at the bar for people skills, compassionate, hardworking and extremely kind.Also Nick, at the bar. TY

But it’s not just about bar. Plus I am not youngish and never get drunk.

Young , Anna and Morgan stood out at cafe, preparing delicious espressos!!

Jake with member services is excellent. He is skilled, kind, encouraging and accommodating!

My first time booked first night at Mineral hotel, second night at luxury hotel.
Accidentally drove to luxury hotel first.
Was greeted by Darlene.

Darlene is kind, excellent listener, skilled and compassionate.
Sadly can’t say the same about Nicole.

Upon booking mentioned that once again, due to personal circumstances, am addicted to cigarettes. Never smoke indoors and always dispose of butts properly.
Nicole was very harsh, not understanding of my addiction, let alone compassionate. I found myself on my last straw and rather than going back to Mineral hotel, opted to drive all the way back home.

Let’s continue with the positive:

During my first stay Andrew from reception was almost my night nurse. Spoke with him three times. He is extremely kind, caring and likable individual.

Rachel, Mia and Jacob also stand out at reception. Especially Jacob for skills, compassion and tech knowledge.

TY Tyrell for being the bestest bellman!!

Grazias Dimaris from housekeeping!
Very skilled, sweet and kind.

Special shout out to Candy in house keeping. Candy is hardworking, hands-on, compassionate and kind.

Last but not least if you would like to listen to some of my piano recordings that are streaming, please go to Spotify or Apple Music.

Am currently working on more recordings to be released later this year.

TY in advance for your support!

TY and enjoy Crystal Springs located in beautiful New Jersey, otherwise known as the garden state!
Date of stay: May 2024
Trip type: Travelled solo
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Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this review
Responded 6 May 2024
Dear Petra,

I am so glad that you enjoyed your time with us here at Crystal Springs Resort as well as that you are personally doing so well!

That said, I wanted to let you know that we are so appreciative in you taking a few moments to share your experiences with us. It will be my absolute pleasure to pass on all of your wonderful compliments and kind words to the many talented staff members you mentioned.

We do sincerely look forward to seeing you again here at Crystal Springs Resort sometime in the very near future!

Mike
Guest Experience

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 April 2024 via mobile

We had an absolutely amazing girls getaway for my daughter’s 16th birthday! From the moment we got to the front desk, we were greeted by Krista who instantly bonded with my daughter and her bestie. Throughout our entire three days we enjoyed activities like archery, the wild animal educators, the rock climbing wall, and the indoor/outdoor heated pools and hot tubs. We each got a facial and the spa was truly pampering! Every time we passed the front desk, Krista gave us a huge wave and asked how we were doing. Every single person I interacted with from the wait and bar staff, activities, house keeping, janitorial, and the pool staff- everyone was friendly and truly seemed to be welcoming and caring. I’ve traveled quite a bit and stayed at everything from luxury hotels to tiny motels and this is probably one of the best run resorts I’ve ever stayed at. I saw staff regularly checking the ph in the hot tubs and pools, checking temperatures, and cleaning down hand rails. The only garbage I saw was from guests who left empty plastic cups. I would highly recommend a stay at Minerals!

Room tip: Activities that cost extra are clearly labeled and explained. We had a room on the top floor with a lovely view of the mountain.
Date of stay: April 2024
Trip type: Travelled with family
Thank elf614
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 16 April 2024

Dear elf614,

It was entirely our team's absolute pleasure to make your daughter's 16th birthday a memorable one for the book!

Thank you so much for choosing Minerals Hotel here at Crystal Springs Resort and taking a few moments to share the wonderful experience you all had throughout the many areas of our hotel with me. I will gladly ensure your review is received by our entire hotel operations team.

Such an honor for us to be remembered by you as one of the best ran resorts you've ever had the pleasure staying at - WOW what a compliment!

Please visit us again sometime very soon!

Mike
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2024 via mobile

I don’t understand why this place has such mixed reviews. I’m just returning from a solo birthday trip for 2 days and I feel AMAZING and recharged. Minerals/ Crystal spring is truly its own happy place bubble. Everyone and everything was phenomenal. The grounds at Minerals and Grand Cascades are beautiful and fully renovated. The food was 10/10 and the service. Everyone was so kind.
Spa amenities were also 10/10. I stayed at Minerals for a few nights and then did a day cation package at Grand Cascades.
I cannot wait to go back !! Thank you Crystal Springs for a wonderful birthday getaway

Date of stay: April 2024
Trip type: Travelled solo
Thank Mariel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 11 April 2024

Your are quite welcome Mariel and THANK YOU for sharing the wonderful recent experiences you had at both our hotel's with me!

We so appreciate your kind words and I am absolutely delighted to ensure your review as well as post-stay survey comments reaches our hotel team.

That said, we wholeheartedly look forward to seeing you back again here at Crystal Springs Resort in the near future :)

P.S. HAPPY BIRTHDAY once again – CHEERS!!

Mike
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024

I booked a 3 night Stay and on day 1 I want to go back home. The beds are very uncomfortable my back hurts, the arcade is overpriced, the food at dinner and show was not good at all, the front desk women at spa was rude when I was asking for information. I woke up to use the bathroom and found a roach 😳. This property is so outdated and not worth the money me and my family spent. I would book somewhere else!

Date of stay: March 2024
Trip type: Travelled with family
Thank Jennifer R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 3 April 2024

Dear Quest369087,

I'm so sorry that you did not enjoy your stay with us and would love to hear more details about the issues you experienced while at the hotel. I can be reached directly at service@csresort.com and hope to hearing back from you at your earliest convenience.

When reaching back out, please include your booking confirmation number so I can be of the best possible assistance to you.

Warm Regards,

Mike
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2024

Awesome place to stay for families. Lower level rooms have outside access via a sliding glass door. Great for kids! We packed bubbles and a ball for additional fun! Only drawback is the room does not have a microwave. There is a refrigerator though. The cafe has a variety of items as well.

Date of stay: March 2024
Trip type: Travelled with family
Thank TLB B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 29 March 2024

Dear Tracy,

Thank you for sharing your personal stay experience with me and the rest of the Trip Advisor community.

I'm so glad your family had a blast overall and will gladly pass along your feedback to our hotel operations team :)

We hope to see you again here at Crystal Springs Resort!

Mike
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2024

There was a live wasp nest under our room window and wasps were in the room. Front desk lady gave us the room directly above, more wasps.

Restaurant food was awful and I had to spit out the gross scrambled eggs.

The facility is like a worn down old Pocono resort. We will never return there.

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tommie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Crystal Springs, Guest Services / Front Office at Minerals Hotel, responded to this reviewResponded 26 March 2024

Hello newmaninseinfeld,

I'm sorry to hear about your disappointment but wanted to thank you for sharing your feedback with me.

At your earliest convenience, kindly let me know which room numbers you had stayed in so I can share this with our hotel operations team in case this was not mentioned prior to your departure. I can be directly reached at service@csresort.com.

Thank You,

Mike
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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