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Maria F

Lock your stuff up around housekeeping

1.0 of 5 bubblesReviewed 24 Sept 2024
Housekeeping stole my wedding rings. And after constant persistence, phone calls, contacting corporate, they got away with it. I was told that they didn’t have them and there was nothing they could do about it. So not only did I spent $360 to stay overnight. I lost thousands of dollars worth of wedding rings.
Date of stay: September 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this review
Responded 30 Sept 2024
Thank you for your review and feedback. We do apologize for this negative experience and the inability to locate you lost ring. We take these inquiries very seriously and will continue to be in contact if anything if found.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (481)
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Traveller rating
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All reviews front desk breakfast team every morning the breakfast area great stay the entire staff complimentary breakfast new york city great room definitely stay here again clean rooms convenient location nyc joey housekeeping kitchenette dishwasher
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4 - 9 of 481 reviews
Reviewed 24 September 2024 via mobile

Great hotel, feels like brand new!
Manager Lanny was exceptionally good!
Front desk Yamil and Hyorim were superb.
Parking is easy.
Bus stop to the city next door.
Good solid breakfast.
Rooms are very nice and quiet even it’s near highway.
Easy 5 stars!

Date of stay: September 2024
Trip type: Travelled with family
Thank Val Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 30 September 2024

Thank you Val Z for such a positive review! Our Front Desk team was so excited to see these positive comments and we all hope to have another opportunity to host you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2024

Great experience. Check in was easy, great parking, good breakfast choices. The staff were all very friendly and helpful. We especially appreciated Chyna, who went above and beyond helping us accommodate some special physical needs. We can’t thank you enough.

Date of stay: September 2024
Trip type: Travelled with family
Thank Billy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 17 September 2024

Thank you for these incredible comments and 5 stars!

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Reviewed 15 September 2024

This Homewood Suites have the best Maintains Staff they are second to none excellent .Rich,LeoMiguel,Alexa's David and Abraham. All very professional take care of the situation in a reasonable time never to busy to answer a question I may have . Abraham is definitely a leader

Room tip: Best place to stay . Not too far from New York City. Transportation into the city is great bus walking distance from hotel .
Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vivian F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 17 September 2024

Thank you vivianfG1627XA for these 5 stars! Our team was loving the comments and truly hope to have another opportunity to host you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2024

The beds are very comfortable, the hotel is in a great location and the service is great! The people working at the front desk are very polite. We had some problems with our tv and the AC and Rich from engineering was great. He was always happy to help and fixed every single problem that we had. Would recommend this hotel to everyone!

Date of stay: September 2024
Trip type: Travelled with family
Thank Ben F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 17 September 2024

Thank you for such a positive review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2024 via mobile

I don't understand why some people leave negative reviews because my experience at this hotel was exceptional! From the moment I arrived, I felt welcomed and valued as a guest. The front desk staff, especially Hyorim, went above and beyond to make sure I was comfortable and had everything I needed. She was incredibly warm, attentive, and made my stay truly enjoyable. The level of service I received was outstanding, and I can't wait to return. Highly recommend this hotel to anyone looking for a great stay!

Date of stay: September 2024
Trip type: Travelled as a couple
Thank lizenzke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 17 September 2024

Thank you for such lovely remarks. Our hotel was so excited to see the impact they had on your experience and we all cannot wait to host you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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