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Erin S

It’s my pleasure

5.0 of 5 bubblesReviewed 24 Aug 2024
Everything about this hotel is wonderful! Anyone who works here is so kind and considerate. I recently had a major surgery and when I returned here to recover after it l, I was welcomed back to smiles and hugs and kindness,
One particular employee, Dimitri has gone above and beyond. He is so soft spoken and I feel that he loves helping people and loves working here.
I know this may sound a bit silky to some people , but Dimitri always makes sure I have bottles of water. If he sees me walking around the lobby he will hand me a bottle of water because he knows for the longest time I was on a strict fluid restriction. And those bottles of water have , and I know it may be silly to some, but Dimitri looking out for me and asking me how I’m feeling or how recovery is going really means a lot.
Dimitri really does encompass the phrase “Its my pleasure”. I have seen him treat a very kind guest and one who is not so kind the exact same way. He treats everyone with respect, kindness and a smile.
Date of stay: August 2024
Room Tip: No stores within walking distance you will need to drive or use rideshare. If you want to go into...
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this review
Responded 25 Aug 2024
Thank you for this amazing review! Our team was so excited to have you staying with us and being able to provide such a high level of service. We are all looking forward to the next visit to wow you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews front desk breakfast team every morning the breakfast area great stay the entire staff complimentary breakfast new york city great room definitely stay here again clean rooms convenient location nyc joey housekeeping kitchenette dishwasher
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12 - 17 of 481 reviews
Reviewed 23 August 2024

The hotel is cozy. ;Located in an excellent location. My room was great was a very well designed bathroom and a very large space in the built-in wardrobe.
A lot of free parking spaces are available. Breakfast is really good. Reception staff are very decent and helpful.

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MENANI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 25 August 2024

Thank you for such a positive 5 star review! Our team was very appreciative of this and cannot wait to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2024 via mobile

Facility is great, the staff, AMAZING! They went above and beyond to make our stay perfect! Definitely our favorite places. We stay at a lot of properties. Everything from the valet folks to the cleanliness of the property! Worth 10 stars!!

Date of stay: August 2024
Trip type: Travelled with family
Thank jackmormon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 25 August 2024

Thank you for such a wonderful review! It means so much to us to see the high level of service you recognized and cannot wait to host you again!

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Reviewed 24 July 2024

I am a Hilton Honors member and had a death in the family which changed my plans. They were completely unwilling to reimburse me 48 hours before my one night scheduled stay. They would not provide me with an escalation point and were completely inflexible and uncaring. I would not recommend staying at this hotel.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank Amy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 1 August 2024

Thank you for your Feedback. We do apologize for the inconvenience and we will be reviewing this with our team to look further into. We look forward to reconnecting with you to make this right.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

This was my best visit to this hotel, yet! I've stayed here 4 times over 5 years. This was by far the smoothest visit from check-in to checkout. The team was very kind and friendly as well. The rooms and the facility are very clean, and the hotel is well-kept.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tonywG2945UX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 12 July 2024

Thank you for such a positive review! We are so glad to see you enjoyed our experience with us and cannot wait to host you again!

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Reviewed 18 June 2024

Customer Service is the worst. They (Front desk staff) treated me like horribly even though I've stayed over 40 nights in 2024. Finally, I decided not to stay here any longer. I am back to Marriott now. And I am recommending my employees not to stay here.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ChulWoo A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 12 July 2024

Thank you for your feedback and review. We do apologize that we fell short of your expectations. We have reviewed this with our team and can assure you, and hope you do know after such a length of stay with us, this is not the norm of our property. We hope to have another opportunity soon to host you again.

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