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Jack
Pensacola Beach, Florida

Best kept secret in New York area

5.0 of 5 bubblesReviewed 14 Aug 2024via mobile
Facility is great, the staff, AMAZING! They went above and beyond to make our stay perfect! Definitely our favorite places. We stay at a lot of properties. Everything from the valet folks to the cleanliness of the property! Worth 10 stars!!
Date of stay: August 2024
Trip type: Travelled with family
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David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this review
Responded 25 Aug 2024
Thank you for such a wonderful review! It means so much to us to see the high level of service you recognized and cannot wait to host you again!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (481)
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All reviews front desk breakfast team every morning the breakfast area great stay the entire staff complimentary breakfast new york city great room definitely stay here again clean rooms convenient location nyc joey housekeeping kitchenette dishwasher
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14 - 19 of 481 reviews
Reviewed 24 July 2024

I am a Hilton Honors member and had a death in the family which changed my plans. They were completely unwilling to reimburse me 48 hours before my one night scheduled stay. They would not provide me with an escalation point and were completely inflexible and uncaring. I would not recommend staying at this hotel.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank Amy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 1 August 2024

Thank you for your Feedback. We do apologize for the inconvenience and we will be reviewing this with our team to look further into. We look forward to reconnecting with you to make this right.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2024

This was my best visit to this hotel, yet! I've stayed here 4 times over 5 years. This was by far the smoothest visit from check-in to checkout. The team was very kind and friendly as well. The rooms and the facility are very clean, and the hotel is well-kept.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tonywG2945UX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 12 July 2024

Thank you for such a positive review! We are so glad to see you enjoyed our experience with us and cannot wait to host you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2024

Customer Service is the worst. They (Front desk staff) treated me like horribly even though I've stayed over 40 nights in 2024. Finally, I decided not to stay here any longer. I am back to Marriott now. And I am recommending my employees not to stay here.

Date of stay: June 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ChulWoo A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 12 July 2024

Thank you for your feedback and review. We do apologize that we fell short of your expectations. We have reviewed this with our team and can assure you, and hope you do know after such a length of stay with us, this is not the norm of our property. We hope to have another opportunity soon to host you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2024 via mobile

On recent business/family visit to New Jersey, a friend recommended I stay at Homewood Suites. What a great location! Front desk staff were amazingly friendly and helpful. The rooms are well appointed and very comfortable. I can’t wait to come back😀

Date of stay: February 2024
Trip type: Travelled with friends
Thank TarinaPalmer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David C, Guest Services / Front Office at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 16 April 2024

Thank you for such a pleasure review! We absolutely love to see how much your enjoyed your time with us and our entire team is looking forward to hosting you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2024

My family stayed here for a family getaway and we really enjoyed our stay. Very nice hotel with an awesome staff! The hotel was very clean, the rooms were spacious, and there were great amenities. Breakfast was hot and fully stocked everyday. And the hotel was located right off the highway for easy access.

Date of stay: January 2024
Trip type: Travelled with family
Thank Vacation66319508767
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 2 February 2024

Thanks for the kind words! It was a pleasure having you with us and we hope to welcome you back in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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