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Feliz G

Great customer service

5.0 of 5 bubblesReviewed 14 Oct 2022
Jegy, Camille, Minirie, Senaida, Loried, Jamilet, Esther, Loried, Ana and Dancy are absoulutely awesome. The entire staff are doing great job. I just wish that the Managers would do great job just like their staff are.
Date of stay: September 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this review
Responded 2 Nov 2022
Thank you for the review and please rest assured the entire team is dedicated to excellence. We look forward to future visits and please reach out if we can be of further assistance.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (478)
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All reviews front desk breakfast team every morning the breakfast area great stay the entire staff complimentary breakfast new york city great room definitely stay here again clean rooms convenient location nyc joey housekeeping kitchenette dishwasher
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Reviewed 10 October 2022 via mobile

Overall the room was to standard and clean. I felt comfortable letting my daughter crawl on the floor. The free breakfast in the mornings was nothing special. For parking you can either pay a extra $15 a night to park at the hotel or park down the street at a separate hotel parking lot. This is not ver convenient for a family with small children. We woke up to our floor and several other floors having NO POWER. I went down to the front desk and asked for a credit to the room for the loss of consumable food in our fridge. All they offered was 50% that nights stay. From my personal experience working for Holiday Inn, I expect better from this company.

Room tip: I would avoid this establishment, power went out which ment at one point the elevators did not work. That is a disaster waiting to happen.
Date of stay: October 2022
Trip type: Travelled with family
Thank Kate T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 3 November 2022

Greetings and thank you for the feedback! We are very sorry that you were impacted by the power failure and wish the situation would have been different as we understand it was stressful for all involved. We hope that you will continue to consider us in the event that you are in the area again and we would love the opportunity to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2022

Overall great experience. Great workout area and pool with nice big windows. Great service. Good location. Easy Parking. Staff is friendly. Thank you Jegy, Kevin and Rich for all your help providing to our needs.

Date of stay: September 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank ronnie e
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 7 October 2022

Thank you very much for staying and for taking the time to leave feedback! We look forward to future visits!

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Reviewed 6 October 2022 via mobile

What a fantastic hotel. It is modern brand new establishment with spacious rooms and excellent decor. Kay from desk was very welcoming and helpful she swiftly organized our keys to our satisfaction. The hotel manager Mr Joshua S runs the best Homewood suites/Hampton hotel we ever been to

Date of stay: October 2022
Trip type: Travelled as a couple
Thank 440ah440
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 6 October 2022

Thank you very much for the feedback! It was a pleasure having you and assisting you and please continue to consider us for future visits to the area!

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Reviewed 6 October 2022 via mobile

We stayed at the hotel with my family for 2 weeks. Every morning Jegy greeted us and made us feel very comfortable. The breakfast area was impeccable and he always checked on us to make sure that myself and my children always had what we needed. It was wonderful to have someone so nice and who cares about the service. It was nice to see especially these days we're good service is rare.

Thank you for making her stay so comfortable.

Mark

Date of stay: October 2022
Trip type: Travelled with family
Thank MarkC494rehill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 6 October 2022

Thank you for the feedback and rating! We will certainly share the information with Jegy and the rest of the team during our morning meeting today! Please continue to consider if the need arises in the future and do not hesitate to reach out if you need anything further!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2022 via mobile

If you come to this establishment, don’t expect much you’re gonna be totally fine. We’re coming here since it opened and it was very good at the beginning. Then the pandemic hit it all went South from there. The staff does its best, there are great people working and then some can not be bothered . As we book suits for business meetings this time to get someone to clean is impossible, sheets are being changed every 3 days and basically you should treat your stay like an Airbnb . Bring cleaning roducts if this matters as the cleaning staff don’t speak English .. the breakfast is dominated by some unruly lady with enough English vocabulary to insult guests . It’s really a shame we loved it here from day one but from stays where the hotel was full of homeless people during pandemic to not having running water expect the pool for a week this is my last time here . Book yourself an Airbnb with r try to get something at Marriott who’s attitude is another complaint. Now excuse me as I have to Uber myself to Whole Foods and make the place presentable myself for the next 6 days of client meetings . Embarrassing

Room tip: Accurate observation from someone who knows this hotel for day 1
Date of stay: September 2022
Trip type: Travelled on business
Thank kristost2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Homewood Suites By Hilton Teaneck Glenpointe, responded to this reviewResponded 28 September 2022

Greetings and thank you for your feedback! We have recently onboarded a lot of new team members and are working to get everybody up to our expectations as well as our guests. We appreciate your continued visits and do truly hope that you will continue to think of us in the future when you are in the area!

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